Lisa Mullen
Hartford,CT
Summary
Detail-oriented claims representative with strong skills in policy evaluation, liability analysis, and auto damage assessment. Proven track record of delivering exceptional customer service and managing claims effectively.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Claim Representative, Auto Express
Travelers
Hartford, CT
09.2024 - Current
- Managed claim files throughout lifecycle using evaluation, investigation, and coordination skills until resolution.
- Delivered exceptional customer service by communicating effectively with insureds, claimants, and vendors.
- Evaluated and assigned policy coverages while conducting liability analysis and managing financial transactions.
- Collaborated within team environment, supporting peers and fostering a positive workplace.
- Nominated for In-Synch Service Award in June 2025; received Shining Star Award for Customer Service in May 2025.
- Participated in filming of 2025 CSW video to showcase outstanding service practices.
Property Damage Adjuster
GEICO Remote
, CT
11.2022 - 08.2024
- Inspected and assessed vehicle damage from accidents and natural disasters.
- Estimated repair costs and negotiated fair settlements.
- Collaborated with adjusters and supervisors to coordinate services with body shops, rental partners, and parts providers.
- Managed files in accordance with state regulations.
- Delivered exceptional customer service throughout claims process.
- Executed administrative functions to support operational efficiency.
Program Director
Oak Hill
Hartford, CT
05.2021 - 11.2022
- Coordinated training and supervision of managers and direct care staff for disabled adults.
- Monitored services to ensure adherence to policies and compliance with regulations.
- Oversaw documentation and filing of group home data, financial records, and operational budget.
- Conducted quarterly financial audits and managed weekly payroll responsibilities.
- Managed all aspects of two group homes to address issues affecting participant well-being.
- Assessed disciplinary situations to uphold policies and standards consistently.
- Completed job performance evaluations for managers and direct care staff.
- Provided direct care to program participants as necessary.
Program Manager
Oak Hill
Hartford, CT
03.2001 - 11.2021
- Delivered counseling, advocacy, and life skills training to cognitively, physically, and psychiatrically disabled adults.
- Supported and trained direct care staff through effective education and instruction.
- Maintained a supportive environment with excellent communication and an open door policy.
- Collaborated with supervisors and Planning Support Team to establish goals for program participants.
- Cultivated professional relationships with parents, vendors, medical professionals, and DDS personnel.
- Oversaw management of program location, ensuring compliance with health and safety regulations.
- Managed certifications, licenses, payroll, financial accounting, and staff training records.
- Utilized Microsoft Office, Paycom, Therap, Data Warehouse, Excel, and SharePoint proficiently.
Residential Program Worker
Oak Hill
Hartford, CT
03.1992 - 03.2001
- Delivered emotional support and education to adults with cognitive, physical, and psychiatric disabilities.
- Facilitated choice-making and recreational activities tailored to participant needs.
- Assisted program participants in achieving individual goals and managing activities of daily living.
- Coordinated transportation for day services, medical appointments, and recreational outings.
- Completed all required trainings to comply with agency standards and state regulations.
Education
Associate of Arts - Liberal Arts And Sciences
Manchester Community College
Manchester05-2000
High School Diploma -
Tolland High School
Tolland, CT06-1989
Skills
- Policy evaluation
- Claims management
- Liability analysis
- Financial transactions
- Customer service
- Auto damage assessment
- Negotiation tactics
- Effective communication
- Team collaboration
- Problem solving
- Conflict resolution
- Attention to detail
- Time management
Accomplishments
- 2025 In-Synch Service Award Nominee
- May 2025 Shining Star Award
- Participated in 2025 CSW video shoot
Certification
Previously Held Licenses:
- CT Motor Vehicle Damage Appraiser
- MA Auto Damage Appraiser
- NY Independent Adjuster
- NY Auto Damage and Theft Appraisal Adjuster
- Standard First Aid
- Adult and Child CPR
- PMT, DDS Medication Certification
- Supervisory Wheelchair Tie Down
- Back Safety
- Signs and Symptoms
Timeline
Claim Representative, Auto Express
Travelers
09.2024 - Current
Property Damage Adjuster
GEICO Remote
11.2022 - 08.2024
Program Director
Oak Hill
05.2021 - 11.2022
Program Manager
Oak Hill
03.2001 - 11.2021
Residential Program Worker
Oak Hill
03.1992 - 03.2001
Associate of Arts - Liberal Arts And Sciences
Manchester Community College
High School Diploma -
Tolland High School