Lisa Muller, CPP
Senior HCM Implementation / Payroll Manager
Elgin,IL
Summary
Tech-savvy and results-driven HCM Implementation Manager well-versed in coordinating and prioritizing project tasks, managing timelines and maintaining project plans to communicate status to clients and senior management. Offering more than 20 years of vast payroll experience in addition to years of benefits administration and Human Resources experience. A communicative leader with a proven track record of proactively identifying and resolving problems with creative solutions.
Overview
21
21
years of professional experience
9
9
years of post-secondary education
Work History
Sr. Implementation Manager
EmphasisHR
10.2020 - Current
- Hired on to manage newly created Implementation Department due to growth and inexperience in this area
- Have become primary SME for payroll calculating and processing as well as system usage and setup
- Work closely with all departments and levels of management to identify potential risks to protect from unforeseen delays and costs, outline work plans determining resources required and resolve implementation and / or operational issues
- Hands-on manager, both implementing all new clients who sign up and directing the Implementation Specialist on various areas they are expected to complete
- In addition, oversee Payroll Department (consisting of six employees) and personally responsible for reviewing and tracking resolution for all tax noticed submitted by clients
Implementation Specialist
Proliant
08.2019 - 10.2020
- Serve as primary point of contact for new clients during implementation process, coordinating between multiple departments responsible for various additional products
- Managed conversion process for 30 clients per month, on average
- Researched and resolved all discrepancies in tax liabilities, payments and returns for various tax agencies, including calculating and filing any necessary amendments
- Access various providers clients were transferring from to download employee data to migrate to Proliant - utilized other systems with no training on how to access needed data
- Utilized SQL to run queries in background of system to access loaded information quickly and accurately while creating an internal SQL for Beginners training document still utilized to this day
HCM Implementation Project Manager
EPAY Systems
04.2019 - 07.2019
- Performed a variety of data reviews to ensure information loaded is accurate and appropriate
- Contribute to evolution and improvement of the implementation process by sharing ideas to help increase customer satisfaction and improve efficiency
HR Specialist | Payroll & Benefits Manager
voestalpine High Performance Metals Corp
05.2008 - 04.2019
- Hired as Payroll & Benefits Manager, promoted to Human Resources Specialist effective November 2014
- Oversaw payroll, benefits and HR functions in shared services environment, responsible for more than 850 active employees, over $60 million in gross annual payroll, paid between seven separate FEIN's located in more than 20 states, one location was unionized
- Analyzed, designed and implemented new automated process for payroll resulting in quicker turnaround times, increased accuracy in reporting and appropriate time off tracking - reducing payroll processing time of three and half days to one
- Collaborated with legal counsel to ensure protection of Company and employee interests
- Worked closely with senior management and legal counsel on payroll and HR related matters ensuring Company policies and procedures aligned with business objectives while ensuring protection of Company and employee interests
- Administered FMLA, Worker's Compensation, health benefit plans, disability programs and 401k plan, main contact for all required audits and employee communications
- Managed, trained and developed Payroll and Benefits Specialist
Sr. Web Pay Conversion Specialist
Paylocity Corporation
12.2003 - 05.2008
- Started in Customer Service, promoted to Wisconsin Account Specialist in less than six months, promoted to Sr. Software Support Analyst in 2005 then to Sr. Web Pay Conversion Specialist in 2007
- First person ever to touch newly designed Web Pay product, tasked with learning how to use it with no training to then document for both internal and external users, test system to ensure it worked as needed while reporting findings back to Development and CEO on a weekly basis for improvement
- Managed newly created Web Pay Support group, consisting of four employees
- Single-handedly initiated, implemented and documented all procedures for converting client information from Millennium product to Web Pay product with the goal of converting 2,000 clients in under three years
- Self-taught SQL quires to review and correct data quicker, aiding in converting data over to new Web Pay required format
Account Executive
Paychex Corporation
03.2001 - 12.2003
- At the time, youngest and fastest to be promoted from Customer Service Representative to Account Executive - completed in less than nine months
- Handled payroll from various industries including non-profit, restaurant and construction while gaining knowledge in union reporting, Worker's Compensation calculations/reporting, job costing and certified payrolls
- Successfully completed Paychex Payroll School in Rochester, NY - three week course that's similar to APA's FPC program
Education
Certified Payroll Professional (CPP) -
American Payroll Association
03.2019 - 03.2024
Bachelor's - Business Administration And Management
TBD
Diploma -
Elmwood Park High School
Elmwood Park, IL 08.1994 - 05.1998
Skills
Experience with wide range of payroll processing systems, typically with no training provided
Above average Microsoft Office knowledge, especially Excel
Highly detail oriented, exceptional organizational, time management, critical thinking, multi-tasking and planning skills
Clear understanding on importance of confidentiality and need for clear and precise communication skills
Works well under pressure and conforming to tight deadlines
Extensive training experience; customers and coworkers in both group and one-on-one training settings
Experience with SQL queries
Timeline
Sr. Implementation Manager
EmphasisHR
10.2020 - Current
Implementation Specialist
Proliant
08.2019 - 10.2020
HCM Implementation Project Manager
EPAY Systems
04.2019 - 07.2019
Certified Payroll Professional (CPP) -
American Payroll Association
03.2019 - 03.2024
HR Specialist | Payroll & Benefits Manager
voestalpine High Performance Metals Corp
05.2008 - 04.2019
Sr. Web Pay Conversion Specialist
Paylocity Corporation
12.2003 - 05.2008
Account Executive
Paychex Corporation
03.2001 - 12.2003
Diploma -
Elmwood Park High School
08.1994 - 05.1998
Bachelor's - Business Administration And Management
TBD