Lisa Mullins
Louisville,KY
Summary
Accomplished Director of Resident Engagement at Symphony At Valley Farms, adept in strategic planning and operations management. Leverage verbal and written communication to enhance resident participation by 30%. Excell in people management, orchestrate events that significantly improve community engagement and resident satisfaction. Demonstrate proficiency in budget adhere in cross-departmental collaboration, to ensure impactful, cost-effective programs.
Overview
29
29
years of professional experience
Work History
Director of Resident Engagement
Symphony At Valley Farms
01.2023 - Current
- My main objective is to keep our residents physically and mentally active.
- Develop the monthly calender that consists of the eight dimensions of engagement.
- Plan outings and events that consist of reservations, set ups, and clean ups.
- Collaborate with culinary and sales with different events
- Plan medical trips when needed.
- Promote all the programs within the community to improve resident participation.
- Compliance with monthly budget for supplies and entertainment.
Concierge
Symphony At Valley Farms
09.2022 - 01.2023
- Greet all guests in a professional and courteous manner .
- Answer an assist all callers in a professional manner,
- Assist residents, family members, and employees with questions.
- Accepted deliveries and mail, ensured all items were given to proper party.
- Assist Director of Business office with any needs he/she had; setting up interviews; filing;running copies.
Volunteer Coordinator
ElderServe
10.2021 - 10.2022
- Recruited and trained new volunteers on volunteer program goals and objectives.
- Coordinated large-scale events involving multiple teams of volunteers, resulting in successful fundraisers and community outreach initiatives.
- Coordinated and implemented special events for volunteer service appreciation.
Resident Experience Director
Symphony At Valley Farms
02.2016 - 05.2021
- My main objective is to keep our residents physically and mentally active.
- Develop monthly calender that consists of eight dimensions of engagement.
- .Plan outings and events that consist of reservations, set-ups and clean-ups.
- Collaborate with culinary and sales with different events.
- Plan medical trips when needed..
- Promote all programs within the community to improve resident participation.
- Compliance with monthly budget for supplies and entertainment.
Housekeeper
Symphony At Valley Farms
10.2014 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Environmental Services Housekeeper
Trilogy- Park Terrace
02.2013 - 10.2014
- Wore necessary personal protective equipment to minimize risks from hazardous materials, biohazards, and other harmful substances.
- Ensured timely completion of assigned tasks by effectively prioritizing workload based on urgency and importance.
- Practiced established infection control methods to reduce risks to patients, families, and medical staff.
- Cleaned and disinfected patient exam rooms, surgery suites, and common areas to promote sanitary treatment and services environment.
Office Assistant
C & M Appraisals
05.2008 - 07.2010
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Gathered data for appraisal reports and entered the data in the reports
Assistant Manager
Lendmark Financial Services
10.1995 - 09.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Helped customers with their financial needs
- Processed loan applications
- Processed loans and closed loans
- When necessary did collections on outstanding payments
Education
GED -
Angela Merici High School
Louisville, KY10.1978
Skills
- Strategic Planning
- Verbal and written communication
- People Management
- Operations Management
Timeline
Director of Resident Engagement
Symphony At Valley Farms
01.2023 - Current
Concierge
Symphony At Valley Farms
09.2022 - 01.2023
Volunteer Coordinator
ElderServe
10.2021 - 10.2022
Resident Experience Director
Symphony At Valley Farms
02.2016 - 05.2021
Housekeeper
Symphony At Valley Farms
10.2014 - Current
Environmental Services Housekeeper
Trilogy- Park Terrace
02.2013 - 10.2014
Office Assistant
C & M Appraisals
05.2008 - 07.2010
Assistant Manager
Lendmark Financial Services
10.1995 - 09.2006
GED -
Angela Merici High School
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