Lisa Munson
Circle Pines,MN
Summary
I manage ten team members and I have three accounts I maintain. I am proud of my team being independent and they have the yes mentality. Which I believe comes from the confidence they have that I will always support them. My accounts are growing financially for the company. Which is due to the trust my accounts have in me to be there for them.
Overview
6
6
years of professional experience
Work History
Customer Service Supervisor
Taylor Print & Packaging
08.2023 - Current
- Assisted team in resolving customer inquiries and issues efficiently.
- Learned company policies and procedures to provide accurate information to customers.
- Supported training sessions for new staff on customer service protocols.
- Collaborated with colleagues to enhance communication and service delivery.
Account Manager
Taylor Print & Packaging
07.2019 - Current
- Developed strong client relationships to enhance customer satisfaction and retention.
- Managed project timelines and deliverables to ensure alignment with client expectations.
- Coordinated communication between clients and internal teams for streamlined project execution.
- Analyzed client feedback to identify areas for service improvement and implement solutions.
Skills
- Problem-solving
- Time management
- Customer service
- Multitasking and organization
- Team building and leadership
- Decision-making
- Training and mentoring
- Customer relations
- Work prioritization
- New hire training
- Relationship building
- Delegating work
Timeline
Customer Service Supervisor
Taylor Print & Packaging
08.2023 - Current
Account Manager
Taylor Print & Packaging
07.2019 - Current
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