Lisa Murray
Mars,PA
Summary
Collaborative leader with a strong background in operational management and charge capture. Known for effective team training and process automation, contributing to enhanced productivity and compliance. Prepared to drive operational success and support organizational goals.
Overview
30
30
years of professional experience
Work History
Charge Entry Representative Manager
Zotec Partners
Carmel, Indiana
04.2025 - 10.2025
- Triaged daily job alerts to prioritize urgent tasks effectively.
- Managed daily operations to ensure efficient workflow and service delivery.
- Collaborated with team members for seamless service delivery and customer satisfaction.
- Monitored operations and analyzed metrics to evaluate company performance.
- Set specific project goals to measure progress and assess outcomes.
- Assisted in developing training materials for new employee onboarding.
Supervisor of Medical and Clinical Operations
Optum IO
Pittsburgh, Pennsylvania
04.2023 - 03.2025
- Implemented process improvements to enhance operational efficiency.
- Trained and mentored new staff on operational procedures and best practices.
- Supervised daily operations and ensured compliance with company policies.
- Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
- Collaborated with the DEV programmer and Business Analysts to develop automated processes for chart retrieval, move-it tasks, and charge recon.
Revenue Cycle Manager
Change Healthcare
Pittsburgh, Pennsylvania
07.2007 - 04.2023
- Monitored and guided revenue cycle operations pertaining to charge entry.
- Implemented process improvements, ensuring accurate charge capture, and coding compliance.
- Trained staff on RCM best practices, increasing productivity across the department.
- Prior job titles at Change Healthcare include Lead A/R Specialist and Lead Refunds Specialist.
Computer Console Operator/Accounting Operations Cl
Verizon Inc
Menands, New York
07.1995 - 03.2007
- Daily monitoring of the remittance system
- Performed all EOD processes, including daily EFT bank deposits.
- Monitored all EFT files from various locations, scanned for errors, and corrected them as needed.
- Monitored optical jukebox created CDs and DLT tapes for archiving.
- Operated multiple scanning machines, Opex and BAntec Image First.
Education
Associate of Applied Science - Banking, Insurance And Real Estate
Hudson Valley Community Collège
Troy, NY05-1994
Skills
- Charge capture and revenue cycle management
- Process improvement and compliance monitoring
- Automated workflows and organizational skills
- Adaptability and time management
- Problem solving and analytical thinking
- Effective communication and technical aptitude
Accomplishments
Glow Award- Bronze level Change Healthcare 2011
Projects
- Automation- Workflow mapping for Move It tasks
- Automation BOT- Chart retrieval
- Automation- Batch Recon
- Automation- sort/batch Anesthesia billing records
References
References available upon request.
Timeline
Charge Entry Representative Manager
Zotec Partners
04.2025 - 10.2025
Supervisor of Medical and Clinical Operations
Optum IO
04.2023 - 03.2025
Revenue Cycle Manager
Change Healthcare
07.2007 - 04.2023
Computer Console Operator/Accounting Operations Cl
Verizon Inc
07.1995 - 03.2007
Associate of Applied Science - Banking, Insurance And Real Estate
Hudson Valley Community Collège