Lisa Musialowicz
Chicago,IL
Summary
Experienced Operations Executive with 10 year background serving in medical industry leadership roles. Detail-oriented and results-oriented with exceptional knowledge of business operations. Expertise in financial management, profit generation and strategic planning.
Overview
21
21
years of professional experience
Work History
Director of Outpatient Operations
Bespoke Psychiatry
Chicago, IL
10.2023 - Current
- Developed and implemented comprehensive strategies to improve operational processes and organizational efficiency.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Collaborated with senior leadership to set long-term objectives for the company.
- Recruited, trained, supervised, evaluated and mentored staff members.
- Managed budgeting and financial planning processes for the organization.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Reviewed internal reports and identified areas of risk or potential cost savings.
- Enhanced customer satisfaction through the development of service improvement initiatives.
- Created, maintained and updated program databases with accurate data.
- Researched and analyzed industry trends, competition and customer needs to develop effective marketing strategies.
- Identified potential partnerships that could expand the reach of our business offerings.
- Assessed operational performance using metrics and KPIs then proposed changes for improved efficiency and effectiveness.
Regional Sales Specialist
Tactile Medical
Chicago, IL
09.2020 - 10.2023
- Established monthly sales objectives by creating effective sales plans and quotas.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Kept up-to-date with regional market and industry trends to optimize marketing and sales plans.
- Listened to customer needs to identify and recommend best products and services.
- Exceeded 2021 & 2022 quota by 127% in sales.
- Built rapport with key regional accounts And grew all target accounts by 200-600%
- Awarded Quota Breaker in 2021 & 2022
- Awarded Outstanding Customer Service 2021 & 2022
Director of Alumni
Footprints to Recovery
Chicago, IL
04.2017 - 04.2020
- Developed and implemented nationwide alumni program in an effort to stay connected to our clients and engage them in order to keep them living a healthy lifestyle and develop a rapport should they need our services again
- Implementation and programming of ZOHO CRM to engage with over 1000 clients and track data and outcomes
- Implementation, programming, and system integration with Salesforce CRM
- Implementation and customization programming of CaredFor App
- Create social media content, blogs, and track marketing initiatives to build brand awareness and knowledge referencing services provided
- Maintaining client relations in an effort to promote the program and company
- Networking and partnering with community and national brands to promote awareness campaigns and grow business development
- Talent acquisition
- Interviewing and training of all team members
- Tracking all team goals in an effort to excel as a team
- Creating and managing yearly national program budget
- Spearheaded and produced all alumni events and open house event
- Lead weekly staff meetings both in person and virtually
- Delegate tasks to alumni team from CMO and CEO
- Assessing all processes and streamlining as needed to work more efficiently
Director of Operations
Clarity Clinic
Chicago, IL
03.2016 - 03.2017
- Oversee all practice functions and staff
- Prepared expense reports, invoice payments, documentation creation/editing
- Processed payroll through ADP
- Revamping and streamlining of all processes
- Interviewing and on-boarding for all new hires and conducting orientation
- Managed practice budget
- Maintained inventory and supply management
- Managed confidential personnel data, time entry, vacation tracking, and human resource processing materials for hiring
- Maintained customer and client relations
- Networked and created new partnerships with physicians and pharmaceutical representatives
- Created social media content and tracked marketing initiatives to build brand awareness and knowledge referencing services provided
- Coordinate and communicate heavy calendar and meeting preparations for Executive Director
Office Manager/ Assistant
Hobson Institute/ Physical Therapy Renaissance
Chicago, IL
05.2014 - 02.2016
- Coordinated and communicated heavy calendar, meeting preparations and logistics
- Arranged international and domestic travel, reservations, and appointment schedules
- Arranged travel, appointments, and reservations
- Created spreadsheets and presentations for lunch and learns
- Utilized QuickBooks to monitor budget
- Onboarding for new hires and conducted orientations
- Performed special requests that were handled through catering, event planning, and marketing
- Assisted Institute Founder with direct reports on special projects as needed and continued follow up actions
- Directed marketing activities and business development initiatives
- Created spreadsheets and memos as needed
- Maintained inventory of office supplies and maintenance
Spa Manager - Esthetician and Makeup Artist
Essence Day Spa
Arlington Heights, IL
08.2003 - 04.2015
Patient Care Coordinator/ Office Manager
Accuquest Hearing Center
Chicago, IL
11.2013 - 05.2014
- Greeted patients and completed evaluations
- Coordinated and communicated hectic appointment schedules
- Answered telephone, completed data entry, drafted letters/emails, and filed insurance claims
- Assisted with inventory management
- Supported marketing and sales tracking
Education
Bachelor of Science - Psychology
Roosevelt University
01.2013
Pivot Point International
01.2003
Skills
- Operations Management
- Process Improvement Strategies
- Team Leadership
- Customer Relations Specialist
- Business Development
- Marketing and Branding
SOFTWARE
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), QuickBooks 2016, ADP, Wordpress, WIX, Sycle, Therassist, Advanced MD, EPIC, Millenniums Harms, Office Ally, Hootsuite, Abacus, Square Up, Square Space, Salesforce, Smartsheets, Google (Docs, Sheets, & Forms), Ring central, Bitrix 24, Practice Mate, KIPU, ZOHO, Agorapulse, SMS Magic, Canva
Timeline
Director of Outpatient Operations
Bespoke Psychiatry
10.2023 - Current
Regional Sales Specialist
Tactile Medical
09.2020 - 10.2023
Director of Alumni
Footprints to Recovery
04.2017 - 04.2020
Director of Operations
Clarity Clinic
03.2016 - 03.2017
Office Manager/ Assistant
Hobson Institute/ Physical Therapy Renaissance
05.2014 - 02.2016
Patient Care Coordinator/ Office Manager
Accuquest Hearing Center
11.2013 - 05.2014
Spa Manager - Esthetician and Makeup Artist
Essence Day Spa
08.2003 - 04.2015
Bachelor of Science - Psychology
Roosevelt University
Pivot Point International
Similar Profiles
CASSADEE HIBBSCASSADEE HIBBS
Lead Sales Consultant/Patient Care Coordinator at Bespoke AestheticsLead Sales Consultant/Patient Care Coordinator at Bespoke Aesthetics
Gaege NelsonGaege Nelson
Volunteer at EZ Electrical Solutions & Bespoke By BrookeVolunteer at EZ Electrical Solutions & Bespoke By Brooke
Uri LiraUri Lira
Project Manager / Production Manager /Small Business Advisor at Bespoke Fence, LLCProject Manager / Production Manager /Small Business Advisor at Bespoke Fence, LLC