LISA M. WILSON
EDEN,US
Summary
A hardworking, dependable and focused Administrative Professional offering excellent communication, planning and prioritization skills demonstrated through over 20 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths.
Overview
28
28
years of professional experience
Work History
Administrative Specialist I
North Carolina Department of Public Safety
05.2023 - Current
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Expedited project completion times by effectively prioritizing tasks based on deadlines and resource availability.
- Handled incoming and outgoing mail.
- Maintained supplies inventory by checking stock to determine inventory level and ordering new supplies when inventory runs lows.
- Maintained a professional work environment by establishing clear office policies and procedures.
- Fostered positive client relationships by promptly addressing questions or concerns related to their case files.
- Assisted coworkers and staff members with special tasks on daily basis.
Administrative Associate II
NORTH CAROLINA DEPARTMENT OF TRANSPORTATION
10.2021 - Current
- Customer service experience, including resolving customer issues
- Experience with Microsoft Office using programs such as Access, Word, and Excel
- Experience with completing and/or maintaining records and reports
- Experience interpreting and/or explaining policies, procedures, and laws
- Experience with letter writing, using correct spelling, punctuation, and proofreading
Administrative Support Associate
NORTH CAROLINA A&T STATE UNIVERSITY
05.2018 - 09.2021
- Answer inbound /outbound calls
- Perform payroll functions, such as maintaining direct deposit forms for students and employees
- Process/generate payroll checks for all employees through envisions system
- Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material
- Operate All office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions
- Complete forms in accordance with company procedures
- Make copies of correspondence or other printed material
Administrative Assistant I / Reporting Specialist
ACCORDANT HEALTH SERVICES, A CVS HEALTH
11.2002 - 02.2017
- Administrative Support to the Director of HealthCare Analytics
- Administrative Support to the Account Management Team
- Responsible for making sure All 44 clients were providing the best quality and accuracy of reports received from the Reporting Team in a timely manner
- Distribution/Prioritization of over 700 reports in the Healthcare Analytics Department (Reporting- Weekly, Monthly, Quarterly, and Annually Reports
- Continuously classified and filed records to keep the system efficient and all information organized
Teacher Assistant / Secretary I
ROCKINGHAM COUNTY ELEMENTARY SCHOOL
09.2000 - 11.2002
- Assist with inside / outside of the classroom duties to monitor and protect students, including assisting with the bus and in the cafeteria
- Observed students during activities and assignments to document their strengths and weaknesses
- Maintained a clean and organized classroom space to help students feel welcome and promote learning
Claims Representative
AETNA HEALTHCARE
05.1998 - 09.2000
- Prepare documents for Health Insurance Claims
- Prepare insurance receipts for customers
- Receive inbound calls to discuss health insurance claims
- Employed in-depth knowledge of insurance standards and risk to skillfully resolve high-value, complex claims
911 Dispatcher
PITTSLYVANIA COUNTY SHERIFF'S DEPARTMENT
01.1997 - 09.1998
- Assists with law enforcement in the field complete special tasks such as issuing BOLOs for suspects and their vehicles
- Fully documented the details provided by callers to help the first responders understand the situation
- Relayed up-to-the-minute information between callers, first responders and incoming personnel
- Determined the appropriate response for the situation and dispatched the local fire, ambulance or police service
Education
HIGH SCHOOL DIPLOMA -
Tunstall High School
Dry Fork, VA06-1988
Skills
- Administrative support
- Clerical duties
- Customer Service
- Payroll processing
- Payroll Forms
- Check processing system
- Call handling
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Access
- Verbal communication
- Proofreading
- Customer relations
- Order processing
- Office record management
- Payroll and benefits administration
- Microsoft office
- Data entry
- Documentation and recordkeeping
- Confidentiality and data protection
- Supply inventory control
- Customer service
- Customer relations and communications
- Multitasking and time management
- Administrative procedures
- Spreadsheet tracking
- Clerical support
- Multi-line telephone systems
Skillstrainings
Administrative support and clerical duties, Customer Service, Process / generate payroll checks, Payroll Forms (etc. Direct Deposits, W-4 tax forms, and W-2 forms), Envisions check processing system, Answering and transferring /routing inbound / outbound calls, Microsoft Excel, Microsoft Word, Some PowerPoint, Microsoft Access, Public Speaking Mastery Class, Managing your Performance, FIRST Aid Fundamentals, Internal Purchase Orders, NON-PO Processing Invoices, NCDOT Purchasing Card Administration, NCDOT Goods Receipts, NCDOT Purchase Requisitions, TITLE VI Basic Training, SharePoint Office 365 Overview
Timeline
Administrative Specialist I
North Carolina Department of Public Safety
05.2023 - Current
Administrative Associate II
NORTH CAROLINA DEPARTMENT OF TRANSPORTATION
10.2021 - Current
Administrative Support Associate
NORTH CAROLINA A&T STATE UNIVERSITY
05.2018 - 09.2021
Administrative Assistant I / Reporting Specialist
ACCORDANT HEALTH SERVICES, A CVS HEALTH
11.2002 - 02.2017
Teacher Assistant / Secretary I
ROCKINGHAM COUNTY ELEMENTARY SCHOOL
09.2000 - 11.2002
Claims Representative
AETNA HEALTHCARE
05.1998 - 09.2000
911 Dispatcher
PITTSLYVANIA COUNTY SHERIFF'S DEPARTMENT
01.1997 - 09.1998
HIGH SCHOOL DIPLOMA -
Tunstall High School
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