Lisa M Wright
Summary
Well rounded enthusiastic employee with over 20+ years' experience working on computer systems, with excellent people skills and great organizational abilities
Overview
26
26
years of professional experience
Work History
Operating Room Scheduler
Allegheny General Hospital
04.2024 - Current
- Maintained strict privacy standards while handling sensitive patient information during the scheduling process.
- Streamlined scheduling processes by utilizing electronic medical record systems effectively.
- Supported continuous improvement initiatives within the OR scheduling department, resulting in increased efficiency and patient satisfaction.
- Liaised between surgical services departments and other hospital areas such as admissions, discharge planning, and outpatient services to ensure coordinated care plans.
- Enhanced patient satisfaction by addressing questions or concerns regarding their surgery schedule in a timely manner.
- Maintained accurate records of all scheduled procedures to facilitate billing and reporting activities.
- Improved communication among surgical teams by implementing an efficient scheduling system.
- Updated surgeons on any changes to their schedules promptly, ensuring proper adjustments were made when necessary.
- Managed daily OR schedules, ensuring optimal utilization of operating rooms and staff.
- Checked patients in and out and collected payments.
- Assisted with medical coding and billing tasks.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Patient Access Coordinator
West Penn Hospital
07.2023 - 03.2024
- Contributed to a positive work environment by providing support and assistance to colleagues during peak periods or staff shortages.
- Maintained strict adherence to HIPAA regulations while managing confidential patient information throughout various stages of care.
- Managed high volumes of inbound calls while addressing scheduling requests, appointment confirmations, prescription refills, and general inquiries professionally.
- Increased efficiency of daily operations by implementing electronic health record system for accurate data management.
- Reduced errors in billing processes by meticulously reviewing and verifying patient demographics and insurance information.
- Strengthened relationships with insurance providers, ensuring timely processing of claims and reimbursement approvals.
- Greeted and assisted patients with check-in procedures.
- Followed document protocols to safeguard confidentiality of patient records.
- Verified patient insurance eligibility and entered patient information into system.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
Unit Secretary
Allegheny General Hospital
06.2021 - 06.2023
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Managed inventory levels of office supplies, ensuring adequate stock was available at all times for efficient unit operations.
- Coordinated communication between medical staff and patients'' families, keeping everyone informed on treatment plans and progress updates.
- Consistently met deadlines for completing administrative tasks while managing competing priorities during high-pressure situations on the unit floor.
- Enhanced office productivity by handling high volume of callers per day.
- Maintained current and accurate medical records for patients.
- Streamlined unit operations by maintaining an organized filing system for easy access to patient information.
- Contributed to significant reduction in patient wait times by efficiently handling patient check-ins and documentation.
- Maintained clean and organized front desk, contributing to welcoming environment for patients and visitors.
Unit Secretary
Allegheny General Hospital
02.2018 - 03.2021
- Order office and medical supplies as needed.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
- Demonstrated flexibility in adjusting work hours to meet fluctuating demands of the unit, ensuring coverage during both peak times and staff shortages.
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
Overnight Advisor
Achieva
04.2016 - 02.2021
- Provides direct personal support (as appropriate during awake periods) to individuals with intellectual, developmental and other disabilities in a community setting.
- Assist with activities of daily living such as household maintenance, transportation, administration of medications, grocery shopping, meal preparation, personal care.
- As a Direct Support Professional (DSP), we support people with disabilities to live their best lives as independently as possible.
Money Transfer Specialist
The Bank of New York Mellon
06.2015 - 04.2016
- Instruction processing received throughout the bank
- Cash processing outgoing USD- checks, wires, transfers, and money movements
- Exposure to financial and reputation risk
- Dispatch all requests received in the department – move work to appropriate teams for processing
Senior Data Entry Operator
The Bank of New York Mellon
04.2003 - 06.2015
- Monitored workflow for cutoffs and coordinated work with staff
- Input key data information – encoded checks, keyed account information, amounts, invoices, etc. - alpha and 10-key numeric
- Team Lead - Wide knowledge of client instructions, various processes, and departments
- Trained employees
Lead Processor/Training- Specialist
The Bank of New York Mellon
11.1999 - 04.2003
- Processed passports and other federal decal requests.
- Training -people as they came in to process various accounts.
Education
Skilled Centered Diploma -
John A Brashear High School
06.1984
Skills
- Microsoft Office –
- Experienced in email communication
- Epic System
- Calendar management
- Patient coordination
- Strong organization
- HIPAA compliance
Timeline
Operating Room Scheduler
Allegheny General Hospital
04.2024 - Current
Patient Access Coordinator
West Penn Hospital
07.2023 - 03.2024
Unit Secretary
Allegheny General Hospital
06.2021 - 06.2023
Unit Secretary
Allegheny General Hospital
02.2018 - 03.2021
Overnight Advisor
Achieva
04.2016 - 02.2021
Money Transfer Specialist
The Bank of New York Mellon
06.2015 - 04.2016
Senior Data Entry Operator
The Bank of New York Mellon
04.2003 - 06.2015
Lead Processor/Training- Specialist
The Bank of New York Mellon
11.1999 - 04.2003
Skilled Centered Diploma -
John A Brashear High School
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