Proven leader in enhancing workplace culture and efficiency, notably at Cracker Barrel, where I spearheaded staff development and operational improvements. Expert in strategic planning and staff training, I boosted employee retention and customer satisfaction. Skilled in operations management and negotiation, my approach significantly improved service delivery and financial accuracy.
Hi, I’m
Lisa Myrick
Florence,AL
Summary
Overview
16
years of professional experience
1
Certification
Work History
Cracker Barrel
Associate Manager
12.2023 - 12.2024
Job overview
- Mentored and supported 130 employees to create strong workplace culture.
- Conducted regular performance evaluations of staff members, providing constructive feedback and identifying areas for growth.
- Oversaw training and onboarding process for all newly hired employees.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Cracker Barrel
Training Coordinator
02.2021 - 12.2023
Job overview
- Maintained accurate records of employee participation in training events, tracking progress towards learning objectives.
- Provided coaching and mentoring to employees.
- Increased employee retention rates through targeted training interventions and career development opportunities.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Managed time efficiently in order to complete all tasks within deadlines.
Publix
Baker
01.2019 - 02.2021
Job overview
- Maintained accurate inventory of baking supplies and ingredients.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Processed customer orders and payment transactions.
- Cleaned and maintained kitchen equipment and oven.
- Collaborated with team members to complete large orders for special events, ensuring timely delivery and client satisfaction.
- Complied with health and safety codes to protect staff and customers.
- Produced consistently high-quality baked goods for customers.
Cracker Barrel
Server Shift Leader
11.2008 - 01.2019
Job overview
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Reduced wait times for guests by optimizing table turnover rates through proactive communication with servers.
- Continually updated knowledge of menu offerings and specials to provide accurate information to guests upon request.
- Addressed and resolved customer conflicts with managed waitstaff, verifying satisfactory outcomes for involved parties.
Education
Addison High School Addison, Alabama
High School Diploma
05-2008
University Overview
Skills
- Staff management
- Strategic planning
- Negotiation
- Operations management
- Staff training and development
- Store management
- Sales coaching
- Human resources management
- Money handling
- Employee scheduling
- Employee performance evaluations
- Orientating and training
Certification
- ServSafe Food Handler's Certification
Timeline
Associate Manager
Cracker Barrel
12.2023 - 12.2024
Training Coordinator
Cracker Barrel
02.2021 - 12.2023
Baker
Publix
01.2019 - 02.2021
Server Shift Leader
Cracker Barrel
11.2008 - 01.2019
Addison High School
High School Diploma
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