LISA N. BROWN

• Established an innovative community doula organization by showcasing collaborative work style alongside effective communication of aligned mission, vision,and values. Developed strong institutional connections while working independently to ensure high quality evidence-based practices in client management, modeling child health programming, and family support.
• Birth Sister Doula Development – Work with Executive Director and Board of Directors on birth equity strategies by recruiting, screening, training, and supervising community-based doulas. Manage all components of the Birth Sister/Doula skill development- in-service, training and progression of Birth Sister membership. Manage service delivery/caseload - supervise and coach doulas about their caseload and provide back-up support to doulas as needed. Identify training needs and opportunities; coach doulas in working with healthcare, social services organizations to provide appropriate resources and referrals.
• Referral and Intake Administration - Accept client referrals, make contact with clients to complete
  the intake process. Use active listening skills to determine needs of clients and discern appropriate match to active Birth Sister.
• Advocacy and Community Cultivation - Build and maintain relationships with community stakeholders and policymakers. Spotlight and disseminate industry best practices, knowledge, and evidence-based research. Lead and manage policy and advocacy efforts. Monitor and report on the status of relevant local birth community activities, events, decisions and actions. Ensure Representation the BSC at meetings and other events, local, state, and national policy developments. Participate in training and educational activities that increase organization knowledge. Work closely with Executive Director on research, communications, and consistent organizational messaging
• Grants and Contract Management- Assist Executive Director to manage contracts and grants, including program and fiscal reporting and management. Compile information for monthly reporting and tracking to funders and partners. Write and distribute reports, articles, briefs, and memoranda.
• Quality Control and Compliance- Support contract, grant, agency, and service delivery compliance and risk reduction by ensuring timely and accurate documentation and data collection. Monitor and review documentation. Align with policies.
• Resource Development- Participate in conceptualizing program development, drafting and preparing proposals, concept papers and resource development strategies.
• Program Development- Identify resources and develop strategies and partnerships to strengthen and enhance the program and services to program participants.
  Educate clients on childbirth information such as prenatal care, birth plans, stages of labor, breastfeeding, infant capacities. Provide trauma informed home visits (consider collaboration with referral pass-off).
• Strategic Planning- Coordinate services and service delivery strategy in accordance with grant and funder requirements and agency resources, policies, and protocols.
• Outcomes based programming- Develop expertise on program- best practice, evidence-based practices, research, data-tracking and reporting, innovation, client input, and evaluation.

• Provided critical constituent relationship development to assist the Philanthropy team in meeting the Mind & Life Institute’s funding and support goals.
• Demonstrated commitment and enthusiasm as part of the Mind and Life team in handling constituent relationships.
• Coordinated production of electronic appeals and relevant communication tools to support fundraising campaign activity.
• Worked in tandem with the Director of Philanthropy, IT Manager, Director of Communications and Graphic Designer to integrate donor information into website design.
• Collaborated closely with MLI team members to produce top-notch donor lists for appeals and communications initiatives, such as brochures.
• Produced timely and professional gift acknowledgements and donor receipts to uphold effective communication with donors.
• Collaborated with IT Manager to maintain and update database, ensuring accurate fields and accessible reporting.
• Managed updates and all movements to database and paper file donor records.
• Updated records through Wealth Engine app.
• Searched for foundation grants and sponsorship opportunities for MLI programs and activities in the Philanthropy department.
• Maintained grant report calendar.
• Streamlined the formatting and drafting process for grant reports and proposals.

• Provided comprehensive project management support throughout various stages of clinical drug trials, specifically focusing on product registration requirements within the pharmaceutical industry.
• Developed training plans and matrix, curated curriculums, and ensured adherence to training requirements set by the sponsor and FDA for the project team.
• Supported Project Team (PM/PD/CTM) by ensuring the maintenance and timely distribution of key project documents including protocol/IDB, project plan(s), study timelines, and Change in Scope Log.
• Managed project reporting and generated crystal reports to facilitate accurate internal and client project status updates and financial reporting.
• Streamlined processes for analyzing P&L performance, managing budget expenditures, tracking project timelines, and summarizing study statuses.
• Collaborated with project team to ensure projects are completed as per requirements
• Effectively handled seamless internal process changes such as system migrations, service integrations and system upgrades with minimal impact on ongoing study responsibilities.
• Assisted in the coordination of Project Management tasks during Study Kick-Off Meetings, Principal Investigator Meetings, and Face to Face interactions.
• Managed vendor and material management leading to effective cost control measures.
• Maintained organization of regulatory document files and facilitated proper routing of study documents
• Managed all aspects of TMF Plan, liaising with Document Management for setup, maintenance, and final shipment.
• Ensured compliance with filing/naming guidelines and maintained correct status of documents within eTMF
• Developed and maintained study documents, utilizing PRA systems to effectively manage all aspects of clinical studies.
• Assisted with the coordination of activities between Clinical Operations and Project Management teams
• Knowledgeable about terminology commonly used in medical and clinical research.
• Established a track record of consistent, high-quality written and verbal communication with internal teams and clients
• Supported in the development and maintenance of project specific plans while customizing project templates and tracking project documents as required
• Contributed to the coordination and tracking of project-related information, status reports, and communication throughout the project team
• Assessed the training requirements of clinical sites regarding randomization procedures and managing commonly asked queries.
• Streamlined project team and client meetings through effective organization including scheduling arrangements, preparation of necessary materials, development of comprehensive agendas, and thorough documentation of meeting minutes.
• Developed and maintained project communication tools such as research portal/webpages, team contact lists, email distribution lists, and organizational charts/process mapping.
• Handled financial transactions for travel and study expenses through the use of a corporate credit card
• Efficiently utilized Salesforce(CRM), WebEx, Cisco Systems databases/repositories to enhance productivity.
• Used reporting platforms such as Perceptive, Cornerstone LMS, CTMS, SharePoint, EDC, IxRS/IxRS, and Web Portals efficiently

• Interviewed clients in a hospital setting and/or home visits to assist them in obtaining maximum benefit coverage.
• Assessed individuals' financial eligibility for public health insurance programs based on current income levels.
• Completed applications for state and federal programs, reviewing medical records, and taking all actions necessary to expedite benefit approval.
• Maintained ongoing communications with government agencies regarding the status of claims
• Offered regular updates and assistance to hospital personnel and other staff members as necessary.
• Maintained up-to-date records of claim status and client interactions through computer applications.
• Counseled consumers on Rights & Responsibilities pertaining to Centers for Medicaid and Medicare, Department of Health and Human Services, and IRS regulations (tax credit/liability provisions of the Affordable Care Act).

• Biomedical Research Student Funding Specialist- Graduate Student funding/stipend/payroll via NIH, NSF and other federal training grants, Clinical Research Ethics Class Coordination, Human Resources Specialist, Timekeeper, Accounts Payable, Website Content Management (WordPress), Oracle, and Student Info System(SIS), Peoplesoft, P-Card carrier (credit card), Travel Coordination, Net Badge account and an ITS token

Super Temp Roles

• Managed all administrative functions for the Department of Medicine- ENDO-MD and provided executive assistance to the Director of Center for Research in Reproduction, including medical transcription/clinical notes, research and proposal documentation. A2K3,EPIC, SoftMed/Chartscript, NetLearning, New Innovations, PubMed, National Academies, Lab Meeting Notes, Travel Arrangements, Calendar Maintenance, Phones, Medical Transcription, Maintain Research and Principle Investigator documents, Journal Subscription upkeep, manage Director’s CV
• Office Manager for VP of Management and Budget Office, University Administration/ Madison Hall - Prepared operational reports and schedules to ensure efficiency; coordinate schedules, appointments and bookings; monitor and maintain office supplies inventory; office supply acquisitions; handle customer inquiries and complaints; maintain confidentiality of VP office
• Administrative Assistant to Vice Chair, Department of Surgery- Experience in busy medical office- trained in office on A2K3(Patient Scheduler) and EPIC(Electronic Medical Records System)
• Academic Services Coordinator/Graduate Program Assistant, School of Architecture - Experience with student services for registrar and grad admission, multi-line phones systems, appointment management, classroom assignment, answer online program inquiries from prospective students, maintain prospective student FAQ log, assist with special event planning and execution.
• Received advanced training in the Integrated Systems
• System HR modules and responsibilities: HRMS Viewer, HRMS Specialist, HRMS Timekeeper, LD Specialist, I-9 Specialist, and ODS Specialist-Limited, Jobs@UVa, SIS, ImageNow, ApplyNow, R25, UVA Purchasing-Receiver & Purchaser -Marketplace, Recon@UVa, Lead@UVa
• Other trainings including Emergency Preparedness and Security Awareness, and EOP

• Responsible for overseeing the implementation of the breastfeeding support services and volunteer core as part of the Virginia Department of Health's overall obesity prevention initiative funded through the American Recovery and Reinvestment Act (ARRA) award.
• Coordinated the Business Case for Breastfeeding regional trainings for professionals and volunteers, traveling to each regional training, distributing and collecting evaluations pertaining to the Business Case for Breastfeeding.
• Responsible for coordinating outreach to groups focused on supporting licensed childcare centers including providing sample language for breastfeeding support policies in licensed childcare centers, providing training for consultants, creating and distributing policy education toolkits
• Responsible for the completion of the breastfeeding component evaluation and reporting as well as Monthly/Quarterly w/ CDC Monitor by conference call
• Managed the procurement of services for a training contractor.
• Responsible for attending, planning, implementing, and evaluation six-regional Business Case for Breastfeeding Training
• Recruited participants for 12 regional trainings, hire/contract facilitator and their travel, traveling to each regional training, arrange ADA-Dietician, CPE's, and IBCL-CERP's, distributing and collecting evaluations, as well as developing, distributing, and providing appropriate training for breastfeeding policy support for Licensed Childcare Centers.
• Reviewed and managed materials distribution for the Business Case for Breastfeeding implementation and Licensed Child Care Centers policy support training tools
• Met all deadlines for project and reporting data in compliance with ARRA funding requirements
• Built partnerships between VDH's Commonwealth's Healthy Approach and Mobilization Plan for Inactivity
• Obesity, and Nutrition (CHAMPION) obesity prevention initiative, VA Breastfeeding Advisory Committee, Department of Social Services and other stakeholders around breastfeeding support initiatives.
• Responsible for providing updates to stakeholders on progress towards policy implementation at various levels Worked with other staff within the Division to integrate Program strategies into applicable programs such as CHAMPION, VA WIC program, State Breastfeeding Program.
• Conducted site visits and provides technical assistance to Business Case for Breastfeeding trainers as they recruit businesses.
• Conducted site visits and provides technical assistance to businesses implementing the Business Case for Breastfeeding Program
• Routinely communicated with assigned/appropriate customers including: Toddler and Infant Resource
• Consultants, Business Case for Breastfeeding trainers, and work sites as needed
• Monitored distribution of educational resources for Licensed Child Care Centers trainers and Business Case for Breastfeeding trainers
• Provided micro-grants to create lactation spaces, and provide grant funded breastfeeding pumps and mobile carts
• Represented VDH on expert panel with the US Dept Of Health and Human Services, Office on Women’s Health
• Held a corporate credit card for travel expenses, gas card and drove state vehicles

• Responsible for developing or enhancing human resource measurement and data systems, including scorecards, dashboards, HRIS and HR data analysis tools(Statit piMD, Healthstream, Lawson, Cerner), for the purpose of creating human resource reports, preparation for Joint Commission , Operational Dashboards, and other metric/ data requested on a monthly, quarterly, and adhoc basis.
• Conducted salary and hospitals surveys for industry benchmarking purposes (Advisory Board-HR Investment Center).
• Responsible for the coordination of the Human Resources departmental budget and tracking monthly results
• Collaborated with Director of Human Resources and team members, ensuring department operates within budget.
• Managed the administration of contractor and student programs at Martha Jefferson Hospital
• Succeeded in fostering connections with management, overseeing contract agreements, verifying credentials, and liaising with accreditation authorities.
• Acted as primary resource for training employees on the KRONOS timekeeper system.
• Delivered educational sessions on updates, new features, and changes to the KRONOS system as required.
• HR Department Administrator for policy system, enterprise system, and stats system and backup admin for HRIS systems as needed.
• Facilitated workshops promoting benefit programs and prepared annual reports on program results.
• Coordinated volunteer and hospital orientations including HIPAA training and customer service training.
• Work with Regulatory Officer on policy and procedure management.
• Enter information in Periodic Performance Review (PPR).
• Updating spreadsheets and manuals
• Assist privacy officer and regulatory affairs coordinator in monitoring regulatory and compliance issues, serve on committees, and prepared with mock surveys.
• Represented Martha Jefferson Hospital's high standards and integrity by providing exceptional customer service to employees, volunteers, and visitors.