Lisa Naab
New York,NY
Summary
Dynamic healthcare operations leader with extensive experience at NYU Langone Health, excelling in project management and patient access. Achieved top Press Ganey scores through innovative process improvements and team collaboration. Proven track record in financial analysis and regulatory compliance, driving significant enhancements in patient satisfaction and operational efficiency.
Overview
38
38
years of professional experience
Work History
Assistant Site Director
NYU Langone Health Cardiovascular Associates (CVA)
New York, NY
06.2021 - 06.2025
- Managed operations across three sites in Bayside, Manhasset, and Astoria, New York seventy-five (75) staff and eighteen (18) physicians.
- Office specialties include Cardiology, Electrophysiology, Rheumatology, Endocrinology, Internal Medicine, and Pulmonology.
- Increased CVA patient volume and access to care through physician template/schedule management, while focusing on the patient experience and quality of care at each site.
- Reconfigured diagnostic testing schedules, which increased testing volume and decreased patient wait times.
- Developed strategies for improving patient satisfaction levels. CVA was awarded the highest honor in Patient Experience for Fiscal Year 23-24, based on the Press Ganey Score. Analyzed patient feedback surveys to improve the services offered by the organization working closely with staff for service recovery.
- Managed day-to-day operations, ensuring compliance with organizational policies and procedures. Resolved work issues and team conflicts to promote progress and success.
- Monitored financial reports to ensure budget goals were met, focusing on monthly P&L data.
- Ensured safety protocols were followed at all times onsite.
- Worked closely with the Medical Director and Senior Leadership, providing analytics on RVU reports, office visit volume, procedure and diagnostic statistics, Press Ganey scores, revenue, employee evaluations, and budgets.
- Transitioned Internal Medicine, Endocrinology, and Rheumatology to the Patient Access Center to effectively improve patient access through scheduling, and redeploy staff to support other necessary roles within the practice.
Practice Manager
NYU Langone Health FGP Ambulatory Care Long Island
Lake Success, NY
05.2015 - 06.2021
- Project management of new operations: opened the Marcus Avenue Covid-19 testing site in May 2020, alongside senior leadership. Established off-site Covid-19 testing at Deepdale Country Club in June 2020. Expanded new suite at 2001 Marcus Avenue in December 2019.
- Operational and administrative oversight of two fast-paced, multi-specialty practices, and the Marcus Avenue Covid testing site at 2001 Marcus Avenue. Specialties include: Gynecology, Internal Medicine, Nephrology, Family Medicine, Gastroenterology, Neurology, Breast Surgery, Endocrinology, Cardiology, and Covid-19 Testing.
- Supervising a staff of 49, including 18 physicians, to ensure the efficiency and functionality of a healthcare environment, along with all operative clinical activities.
- Work closely with leadership to achieve optimal productivity and practice growth.
- Integrated five private medical practices into the NYU Langone structure after their acquisition.
- Collaboration with multiple departments within FGP, which include billing, finance, and FGP MCIT.
- Manage physician credentialing, license renewals, and reappointment packages.
- Oversee the supply chain management of 2001 Marcus Avenue.
- Manage all functions related to payroll, including sick time, vacations, overtime, and FMLA.
- Enacted action plans to improve patient satisfaction, yielding a sustained increase in Press-Ganey scores. Awarded recognition for the most improved Patient Experience Site in 2017, 2018, and 2019.
- Led the plan to cross-train all Medical Assistants to support all specialties at 2001 Marcus for continuity of care.
Office Manager
Lake Success Gynecology Associates
Lake Success, NY
11.1987 - 05.2015
- Manage a busy obstetrics and gynecology practice consisting of four physicians.
- Surgical coordinator for all in-patient and out-patient surgical procedures.
- Responsible for billing, all finance recordings, and payables through PMS software.
- Managed all aspects of staffing, including schedules, vacations, lateness, sick time, FMLA, and in-house payroll.
- Coordinated pharmaceutical informational lunches and dinners.
- Patient liaison for Holistic Gynecology physician: patient resource, referrals, follow-up, and coordination of care.
- Launched in April 1989, the Practice Management System (EMR) was introduced to the practice. Responsible for: hardware, inputting all patient information, training, and overseeing new technology with staff and physicians.
- Transitioned practice to FGP NYU May, 2015.
Education
Bachelor of Science - Business Administration Health Studies
Walden University
Minneapolis, MN05-2022
Masters in Health Administration
University of Phoenix
Tempe, AZSkills
- Operational management
- Project management
- Patient access
- Financial analysis
- Regulatory compliance
- Schedule management
- Quality assurance
- Patient satisfaction
- Team collaboration
- Conflict resolution
- Process improvement
Timeline
Assistant Site Director
NYU Langone Health Cardiovascular Associates (CVA)
06.2021 - 06.2025
Practice Manager
NYU Langone Health FGP Ambulatory Care Long Island
05.2015 - 06.2021
Office Manager
Lake Success Gynecology Associates
11.1987 - 05.2015
Bachelor of Science - Business Administration Health Studies
Walden University
Masters in Health Administration
University of Phoenix
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