Lisa Najar
Cypress,TX
Summary
Highly detail-oriented and professional Branch Coordinator successful at meeting and exceeding branch goals. Expertise in customer service relations and sales management.
Overview
16
16
years of professional experience
Work History
Branch Operations Coordinator
Home Depot
11.2007 - Current
- Implemented new software systems to streamline workflow and increase productivity.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Analyzed business processes to identify cost savings and operational efficiencies.
- Evaluated project applications and verified with outline specifications to approve, reject and recommend adjustments.
- Complied with established internal controls and policies.
- Organized annual branch events aimed at community engagement and promoting brand awareness locally.
- Established and checked coding procedures, monitored reports and updated internal files.
- Utilized software systems to record progress of various tasks.
- Reviewed historical records, current operational data and forecasting information to identify and capitalize on system enhancement opportunities.
- Facilitated timely resolution of customer complaints, enhancing client satisfaction rates significantly over time.
- Examined customer loan applications for loan approvals and denials.
- Complied with regulatory guidelines and requirements.
- Prepared project documentation for branch teams.
Education
Bachelor of Science - General
Rio Hondo College
Whittier, CASkills
- Customer Relationships
- Market Condition Analysis
- Investment Adviser Certified Compliance Professional
- Sales Development
- Work Planning
- Compliance Monitoring
- Relationship Building
- Cash handling expertise
- Coaching and Mentoring
- Conflict Resolution
- Business Relationship Management
- Attention to Detail
- Data Analysis
- Office Administration
- Approachable
- Customer Service
- In-Depth Research
- Friendly
Timeline
Branch Operations Coordinator
Home Depot
11.2007 - Current
Bachelor of Science - General
Rio Hondo College