Lisa Naples RN
Registered Nurse
Boise,ID
Summary
Dedicated compassionate Registered Nurse with extensive experience in case management and clinical coordination, notably at Horizon Healthcare BCBS NJ and Robert Wood Johnson Hospital. Excelled in care plan development and patient advocacy, enhancing patient outcomes and satisfaction. Skilled in medical assessment and emotional intelligence, successfully trained staff, and reduced readmissions, demonstrating a commitment to high-quality, compassionate care.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Registered Nurse- Case Manager Transplant
Horizon Healthcare BCBS NJ
05.2010 - 04.2024
- Evaluated patient progress and adjusted care plans accordingly, ensuring continuity of care across all healthcare settings.
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Improved patient outcomes by consistently providing comprehensive assessments and developing tailored care plans.
- Responded promptly and professionally to patient questions and concerns.
- Participated in ongoing professional development opportunities focused on refining case management skills in alignment with industry bestpractices.
- Followed all instructions for medication administration and treatment plans as prescribed by physicians.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
- Workflow team member
- trained new staff on prior authorizations,benefits, mainly transplant and clinical trial request.
- documented hard cost saving
- participated and presented cases during case audit
- maintained passing monthly case audits, & satisfaction scores
- understands fiscal accountability and its impact on the utilization of resources proceeding to self-care outcome.
- mentor trainer to new Rn or other staff as needed.
- Monitors and coordinates services rendered outside of the network, as well as outside local area.
- coordinates the deliver of high quality,cost effective care supported by clinical practice guidelines established by the plan addressing the entire continuum.
- encourages members/patients participation and compliance in the case/disease management program efforts.
- uses motivational interviewing, empathy to assist patient/member in identifying barriers assisting with their health goals. to ensure care needs are being met.
- represent clinical teams within committee meetings.
- case manager for solid and bone marrow transplant/CAR T members and oncology clinical trials.
Clinical Coordinator RN
Robert Wood Johnson Hospital Hamilton
02.2004 - 05.2010
- Enhanced patient care by implementing evidence-based clinical practices and protocols.
- assisting in the management of a busy 48 bed PCU-Telemetry unit.
- Prioritized urgent/emergency situations appropriately while also balancing routine care needs of patients.
- Increased staff retention rates by fostering professional development opportunities and creating a supportive work environment.
- Reduced hospital readmissions by providing comprehensive discharge planning and follow-up support.
- Collaborated with interdisciplinary teams to optimize patient care and address complex medical issues.
- Served as a mentor for new nursing staff members, providing guidance on clinical skills, critical thinking abilities, and best practices.
- Served as liaison between the nursing team and other healthcare professionals involved in patients'' care plans.
- Ensured regulatory compliance by maintaining accurate documentation, adhering to policies, and participating in audits.
- Evaluated employee performance regularly; provided feedback on areas requiring growth or improvement; rewarded achievements accordingly.
- Assisted in the recruitment, interviewing, selection process of qualified nursing personnel to maintain high-quality clinical staffing levels.
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Upheld quality assurance procedures to maintain patient safety and satisfaction.
- Implemented new policies and educated staff on changes.
- Supervised and managed daily activities of clinical team consisting of nurses, and support staff.
- Created weekly schedules for nurses, taking into account sick days and vacation time.
- Organized systems for tracking patient records to improve ease of retrieval.
- Presented feedback on current and new procedures at weekly clinical meetings.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Built strong relationships with patients and families for optimized care satisfaction.
- help educate & support staff on rapid response/sepsis protocols
- worked as a positive role model to staff through professional respectful behavior including active listening.
- e- time payroll and unit staffing.
- Code- Team Responder.
- insures compliance with PI DOH and JCAHO regulations.
-
Registered Nurse-Nursing Supervisor
Robert Wood Johnson University Hospital Hamilton
09.1998 - 02.2004
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Oversees appropriate staffing guidelines for the entire hospital
- Resolve staff and patient-or family conflicts as needed
- Assist in insuring that all personal working during my coverage is working within their scope of practice
- Bed manager
- Code team responder
- coordinated as needed with the funeral home director or County Medical examiner request.
- bereavement support
- outreaching hospital administrators as needed for guidance support.
Registered Nurse Float Pool
Robert Wood Johnson University Hospital Hamilton
03.1995 - 09.1998
- Improved patient satisfaction by providing high-quality nursing care and addressing individual needs.
- Enhanced patient recovery by closely monitoring vital signs and administering medications as prescribed.
- Reduced hospital readmissions by providing comprehensive discharge education and follow-up support.
- Collaborated with interdisciplinary teams to develop and implement personalized care plans for patients.
- Provided compassionate end-of-life care, offering emotional support to both patients and their loved ones during difficult times.
- Enhanced teamwork among nursing staff through clear communication, active listening, and constructive feedback.
- Strengthened relationships between nursing teams across various units through regular collaboration on shared float pool initiatives and projects.
- Evaluated patient histories, complaints, and current symptoms.
- Monitored patient reactions after administering medications and IV therapies.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Emergency Dept/ICU/CCU/ telemetry was also pulled from nursing supervisor to assist on those units till 2004
-
Registered Nurse- Staff Nurse
Medical Center @ Princeton
09.1990 - 02.1995
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Reduced hospital readmissions through effective discharge planning, patient education, and follow-up care coordination.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Streamlined medication administration processes for increased safety and accuracy during busy shifts.
Education
Associate of Applied Science - Nursing
Mercer County Community College
Hamilton NJ05.1990
Skills
- Direct Patient Care
- Goal Setting
- Emotional Intelligence
- Care Coordination
- Case Evaluation
- Discharge Planning
- Patient Assessments
- Medical Records Management
- Staff Management
- Service Coordination
- Cardiac monitoring
- Patient care planning
- Referral Coordination
- Resource Utilization
- Clinical assessment
- Quality Improvement
- Care Plan Development
- Patient Management
- Patient Advocacy
- Healthcare regulations
- Medical assessment
- Palliative Care
- Care management
- Case Management
- Chronic Disease Management
- HIPAA Compliance
- Medication Management
- Utilization review
- Compassionate and Caring
- Training staff
- Intake and discharge
- Attention to Detail
- Patient Condition Monitoring
- Preventive Healthcare
- Vitals monitoring
- Decision-Making
- Cardiac monitors
- Medical Recordkeeping
- Procedure Assistance
- Heartsaver CPR AED (CPR AED)
- Critical Thinking
- Patient Care Assessment
- Certified in CPR/AED
- Blood Draw and Sample Collection
- Medication and IV administration
- Preventive health
- Monitoring Vital Signs
- Clear Patient Communication
- Community Resources
- Staff education and training
- Indirect Patient Care
- EMR / EHR
- Geriatric Care
Accomplishments
assisted in the creation of a workflow for CAR-T process-including review for authorizations and plan of care./presented to Prior auth department after the review left our team.
resolved inquires from Supervisors /Managers and Account Managers regarding Transplant and cancer clinical trial questions.
Nursing employee of the year 2007 @ Robert Wood Johnson University Hospital-Hamilton
Certification
- Certified Case Manager
-
- Recent work on the transplant /clinical trial team from 5-2010 till 4-2024
relocated from New Jersey to Boise Idaho excited and ready to help
Recently relocated from New Jersey to Boise Idaho. I am very excited to share my nursing experience & gain new knowledge and experience. Bringing my passion for nursing to help people achieve their best health using evidence based medicine with compassion & empathy.
To help a person in need feel heard & validated especially when given a possible end of life diagnosis. We all can learn from a long or brief interaction with each other. I find when we help them understand the rationale to the medication/procedures/testing diet they achieve better outcomes.
Timeline
Registered Nurse- Case Manager Transplant
Horizon Healthcare BCBS NJ
05.2010 - 04.2024
Clinical Coordinator RN
Robert Wood Johnson Hospital Hamilton
02.2004 - 05.2010
Registered Nurse-Nursing Supervisor
Robert Wood Johnson University Hospital Hamilton
09.1998 - 02.2004
Registered Nurse Float Pool
Robert Wood Johnson University Hospital Hamilton
03.1995 - 09.1998
Registered Nurse- Staff Nurse
Medical Center @ Princeton
09.1990 - 02.1995
Associate of Applied Science - Nursing
Mercer County Community College
- Certified Case Manager
-
- Recent work on the transplant /clinical trial team from 5-2010 till 4-2024
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