Lisa Nappi
Durham,NC
Summary
Personable Health Coach with 20 years of experience in Case management, Health Coaching and Diabetes education. Helping clients accomplish goals by leveraging in-depth knowledge of nutrition, movement and health conditions to improve and stabilize their health. Currently working on becoming a certified senior fitness trainer to add to my knowledge base.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Behavioral Health Coach, Diabetic Case Manager
Duke Well
05.2009 - 04.2014
- Successfully launched a brand-new web based health and Wellness program for Duke Prospective Health
- Directed and trained staff, providing guidance, motivation, and coaching
- Provide cognitive behavioral and motivational strategies for patients with a variety of chronic diseases
- Trained staff in Motivational interviewing and coaching for activation
- Skilled in psychosocial aspects of health maintenance
- Provided staff with clinical updates and training on chronic conditions and health and wellness topics
- Strong communication/public speaking skills
- Provide health counseling and instruction to Diabetics with successful clinical outcomes
- Initiate strategies to promote health and wellness and prevent hospitalizations by reaching out to patients at risk
- Help bridge gaps in care by connecting patients to services that will help improve outcomes
- Computer/internet savvy/PowerPoint presentations
- Provide prevention and wellness services to Duke employees
- Strong nutrition and weight management skills
- Provide education and support for members with chronic health conditions
- Provide 1:1 Diabetes education with proven outcomes (Lower HGA1C levels).
Blue Cross BS Diabetes Educator Health coach
Blue Cross NC
10.2018 - 07.2023
- Diabetes Educator for members of the State Health Plan
- Provided telephonic education and assistance for members diagnosed with pre-Diabetes, Diabetes and other chronic Health Conditions.
- In addition, helped members via an online wellness program called WellFrame responding to text messages for assistance with their health concerns and providing links and resources for managing their health conditions
- Improved patient outcomes by developing personalized diabetes education plans tailored to individual needs.
- Stayed current on emerging research related to diabetes treatment and education, integrating new findings into practice as appropriate.
- Created Care plans and promoted positive behavior change among patients by providing guidance on nutrition, exercise, medication adherence, blood glucose monitoring techniques, and stress management strategies.
- Addressed cultural barriers by tailoring educational materials and approaches to diverse populations, ensuring inclusivity and accessibility.
Structure House Nursing Coordinator
01.2017 - 08.2018
- Taught a holistic health series of classes on a variety of topics such as Microbiome, sleep, Inflammation, Metabolism, and Lessons from the Blue zone
- Teaching classes is a passion of mine and can be a good way to bring in clients to the facility
- Taught group Diabetes education classes
- Provided Individual Health coaching
- Obtained lab work on incoming participants along with other required testing
- Refers clients when needed for sleep Apnea testing and assists with referrals to other specialties
- Provides overall support and guidance as needed for medical emergencies and other emergent problems like falls, cuts, sprains, etc
- Conducts Medical evaluations and provides counseling for Medical issues
- Work closely with the medical team to provide continuity of care to participants.
Evolent Health RN Care Advisor
01.2014 - 01.2017
- In conjunction with the PCP and population Health team created and implemented a care plan that helped to identify patient needs and remove barriers to health
- The goal being to reduce hospital admissions
- Connected with patients in person and on the phone providing support and guidance
- In conjunction with the pcp during visits created health goals with an action plan followed up by the care management process with biweekly calls and home visits
- Conducted comprehensive assessments including behavioral, pharmaceutical, medical and social needs of the patient to identify gaps in overall wellness
- Had very good health outcomes which included lower A1C levels, and reduced hospital and ER visits
- Enjoyed close connections with the patient and their families which helped to improve outcomes.
Leader Care Manager
American Healthways
03.2006 - 01.2009
- Supervised and managed the performance of 12 nurses providing telephonic disease management
- Provided performance feedback, coaching, goal setting and career development
- Monitored calls for quality, performed chart audits, attended leadership meetings, managed attendance, FMLA
- Participated in company audits with URAC
- Successfully maintained team metrics resulting in increased numbers of patient calls
- Served as liaison between Blue Cross and Healthways FEP
- Educated patients on a variety of core health conditions resulting in decreased utilization of health services
- Successfully launched and created the employee wellness program for the Raleigh Business unit
- Created 'Chasing Life', a set of behaviors for improving health and wellness, Employees experienced improvements in weight, cholesterol, mood, etc
- Developed and executed a variety of wellness programs that improved morale and lead to the highest employee rating in the company on the yearly Gallup survey
- Appointed as Wellness ambassador coordinating activities for the 'Move to Health' program
- Wrote several wellness articles posted on the company intranet
- Provided professional expertise for operational set up of onsite fitness center
- Successfully launched on site wellness programs: Lunch and Learns, Weight Watchers, Biggest loser, healthy snack cart, and Employee wellness fair
- Received corporate recognition.
Registered Nurse
Structure House
09.2001 - 04.2005
- See Above, worked at Structure House for several years and was asked to come back.
Education
RN diploma program in nursing -
Watts School of Nursing
Nursing curriculum -
University of North Carolina
Health coaching certificate 2017 -
Integrative Nutrition Institute and health coaching
Bachelor of Arts - Psychology
George Washington University
Washington DC1984
Skills
- Cultural Competency
- Multidisciplinary Collaboration
- Nutrition Counseling
- Insulin therapy knowledge
- Diabetes management expertise
- Individualized care planning
- Behavior change strategies
- Patient assessment
- Basic Life Support for Health Care Providers
- Prevention Strategies
- Presentation Skills
- Self-management support
Certification
- Certified Diabetes Educator(CDCES)
- INN Graduate (Integrative Institute of Nutrition and Health Coaching)
- Currently in a senior fitness training program
Timeline
Blue Cross BS Diabetes Educator Health coach
Blue Cross NC
10.2018 - 07.2023
Structure House Nursing Coordinator
01.2017 - 08.2018
Evolent Health RN Care Advisor
01.2014 - 01.2017
Behavioral Health Coach, Diabetic Case Manager
Duke Well
05.2009 - 04.2014
Leader Care Manager
American Healthways
03.2006 - 01.2009
Registered Nurse
Structure House
09.2001 - 04.2005
RN diploma program in nursing -
Watts School of Nursing
Nursing curriculum -
University of North Carolina
Health coaching certificate 2017 -
Integrative Nutrition Institute and health coaching
Bachelor of Arts - Psychology
George Washington University
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