Lisa Narvaez
Coon Rapids,MN
Summary
Highly motivated, customer-centric individual driven by a deep passion for delivering exceptional service. Proven track record of increasing awarded responsibilities over span of career. Seeking a role with a dynamic company where I can apply my experience, expertise, and positive attitude to add value to your company as quickly as possible.
Overview
28
28
years of professional experience
Work History
Northland Liability Claim Representative
TRAVELERS
Saint Paul, MN
1 2022 - 7 2024
- Provide extensive coverage analysis, case management, and timely and effective complex communication with the insured and other resources
- Investigate each claim timely through contact with appropriate parties, including policyholders, account holders, claimants, law enforcement agencies, witnesses, agents, medical providers, legal, and technical experts
- Identify resources working hand-in-hand to effectively coordinate and manage each claim for insured, such as: subrogation, risk control, salvage, fraud investigators, etc
- Evaluate liability and damage exposure, maintain effective diary management system to ensure timely handling, maintaining regulatory requirements
- Appropriately manage very personal and confidential information
- Represent the company as a technical resource, attend legal proceedings, as necessary, act within established professional guidelines, as well as applicable state laws
- Provide quality customer service with exceptional follow up
- Properly assess extent of damages and manage those through proper usage of cost evaluation tools.
- Collaborated with adjusters and appraisers for accurate damage assessments, resulting in fair compensation payouts.
- Investigated complex claims thoroughly, resulting in fair settlements for both parties involved.
- Negotiated settlement agreements that were mutually beneficial for both clients and the company while maintaining professional relationships.
- Prioritized workload effectively under pressure, consistently meeting deadlines without sacrificing quality or accuracy in claim processing tasks.
- Managed a high volume of claims, ensuring prompt attention to each case.
Assistant Store Manager of Operations and Merchandise
TJMAXX STORES
09.2019 - 01.2022
- Oversaw and led daily operations of store and management of associates
- Backup to general manager of store and responsible for opening/closing activities, resolving escalated customer issues, auditing of daily financial activities, and the resolution of disciplinary issues, etc
- Directed and executed all floor moves, merchandise prep, displays, inventory management, prepared visual presentations for executive leadership visits
- Contributing fellow on management lead team responsible for hiring, training, and coaching of new associates, partnering with others in management to drive exceptional customer service.
Assistant Store Manager of Operations
BURLINGTON STORES
Roseville, Minnesota
09.2016 - 09.2019
- Day to day management of the store including staffing, hiring, and scheduling, payroll compliance, and management of customer service, cashiers, and floor associates
- Responsible for leading employees to effectively prepare and execute successful store inventories and presented all results to corporate lead teams
- Oversaw all extensive floor moves, prep for merchandise, displays, presentations, etc
- Communicated with store lead team and regional management to solve store issues, and proactively anticipate the daily needs to run store efficiently
- Assisted in the hiring, training, coaching of new store associates partnering with others in store management to drive exceptional customer service
- Managed of all 'back of house' and 'front end' operations
- 2nd in command and responsible, on a weekly rotating basis, for opening/closing the store and for and securing company assets, maintaining store confidentialities, leading day to day operations, etc.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Assisted in the recruitment, hiring, and onboarding process to build a high-performing team of sales associates.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
Visuals and Customer Supervisor
KOHL'S DEPARTMENT STORE
Roseville , Minnesota
08.1999 - 08.2016
- Partnered with store management to implement, direct, interpret, and lead all aspects of merchandise visual presentation, consistently exceeding corporate standards and expectations
- Assisted in leading, directing, coaching, and training new and existing area supervisors/employees to meet excellent standards and educate associates on shared best practices
- Led visual store audits to ensure company accuracy goals are met
- Assisted with interview process or new job candidates and staffing decisions
- Responded appropriately and effectively to all customer needs, questions, and escalated events in a timely manner
- Offered assistance and regularly called upon for input and suggestions for improvement to store executives
- Regularly requested by management of other area stores as an experienced consultant and high-level resource for new store set ups, inventory management, very large visual set management, etc.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
Sales Associate
Goody's
Knoxville , Tennessee
07.1994 - 08.1999
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
Seeking A.A.S. Degree -
Saint Paul College
Skills
Proven Leadership Skills
References
References Available on Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager of Operations and Merchandise
TJMAXX STORES
09.2019 - 01.2022
Assistant Store Manager of Operations
BURLINGTON STORES
09.2016 - 09.2019
Visuals and Customer Supervisor
KOHL'S DEPARTMENT STORE
08.1999 - 08.2016
Sales Associate
Goody's
07.1994 - 08.1999
Northland Liability Claim Representative
TRAVELERS
1 2022 - 7 2024
Seeking A.A.S. Degree -
Saint Paul College
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