Lisa Natividad
Summary
Motivated Service Worker with exceptional social skills, communication abilities and a strong customer service background. I am an ambitious, organized and dependable candidate who is seeking a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
34
34
years of professional experience
Work History
Bar Manager
VFW Post
04.2015 - Current
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
Certified Massage Therapist
Perfectly Pampered
09.2011 - 02.2015
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Developed customized massage programs to meet unique requirements.
- Utilized hot stones, aromatherapy and other therapeutic treatments.
Administrative Assistant/Transaction Coordinator
Nationwide Mortgage
02.2007 - 05.2011
- Updated various internal reports, collected and compiled data and performed follow-up with each real estate mortgage transaction.
- Coordinated and scheduled meetings between new employees and brokers. Monitored all new hires throughout the mortgage process.
- Developed and updated spreadsheets and databases to track, analyze, and report on real estate transactions and pending escrows.
Legal Secretary
Anthony DeLellis & Associates
08.1997 - 08.2003
- Responsible for various assignments in law office for entire Social Security Disability Department, Workman's Compensation and Personal Injury Divisions
- Managed office for 2 years recommending new hire prospects, performance evaluations, bonuses, scheduling, payroll, coordinated employee benefits & events
- Communicated professionally with clients, colleagues and legal partnership verbally and in writing.
Senior Front Desk Clerk
Pickwick Hotel
12.1995 - 12.1996
- Handled all front desk operations for 219 room residential and daily hotel
- Trained new staff members in customer service techniques and hotel operations.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Kept accounts in balance and ran daily reports to verify totals.
Front Desk Supervisor
Hotel San Diego
05.1994 - 09.1995
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
Cashier/Customer Service Supervisor, Cashier clerk
Albertsons Grocery Store
10.1989 - 05.1994
- Operated cash register to record transactions accurately and efficiently.
- Learned duties for various positions and provided backup at key times.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Worked with floor team and managers to meet wide range of customer needs.
Education
Sweetwater High School
National City, CANo Degree - Certified Massage Therapist
United Education Institute
San Diego, CA05.2011
A.A - Small Business Management
San Diego City College
2023
Skills
- Strategic Planning
- Verbal and Written Communication
- Vendor Management
- Organizational Abilities
- Safe Serving Knowledge
- Complex Problem-Solving
- Social Perceptiveness
- Teamwork and Collaboration
- Customer Needs Assessments
Timeline
Bar Manager
VFW Post
04.2015 - Current
Certified Massage Therapist
Perfectly Pampered
09.2011 - 02.2015
Administrative Assistant/Transaction Coordinator
Nationwide Mortgage
02.2007 - 05.2011
Legal Secretary
Anthony DeLellis & Associates
08.1997 - 08.2003
Senior Front Desk Clerk
Pickwick Hotel
12.1995 - 12.1996
Front Desk Supervisor
Hotel San Diego
05.1994 - 09.1995
Cashier/Customer Service Supervisor, Cashier clerk
Albertsons Grocery Store
10.1989 - 05.1994
Sweetwater High School
No Degree - Certified Massage Therapist
United Education Institute
A.A - Small Business Management
San Diego City College
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