Lisa Navarino
Senoia,GA
Summary
Proven track record in enhancing patient experiences at Williamson Eye Care, adept in Electronic Records Management and showcasing a friendly, positive attitude. Excelled in cross-functional teamwork, significantly improving office efficiency and patient flow. Skilled in insurance verification and customer service, committed to maintaining patient confidentiality and driving results.
Overview
4
4
years of professional experience
Work History
Patient Coordinator
Williamson Eye Care
10.2023 - Current
- Acted as main point of contact for patients and doctors by closely reviewing medical charts and maintaining high levels of communication.
- Managed front office operations reducing wait times while maintaining patient satisfaction.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked with patients to schedule tests and procedures.
- Worked with patients to address issues and make referrals to appropriate specialists.
- Followed document protocols to safeguard confidentiality of patient records.
- Delivered excellent patient experiences and direct care.
- Responsible for front end revenue cycle process including check in/out, collect/reconcile any payments due, collect any fees due at time of service, schedule/reschedule appointments, verify and authorize insurance benefits.
- Prepared and sent financial statements to bookkeeping.
- Prepared daily deposits as well as insurance deposits.
- Updated patient insurance and financial information to promote accurate record keeping.
- Contacted other medical practices to confirm medical history.
- Maintained a clean reception area as well as exam rooms and equipment.
- Machine pre testing patients ( AR, OptoMap Photos, Acuities, Tonography, VF, OCT)
- Contact lens insert and removal instruction.
- Order contacts for patients and stock.
Import Export Specialist
Morgan Port Services
02.2020 - 11.2023
- Applied working knowledge of International Trade Compliance in reviews of internal processes, procedures and policies governing import and export rules and regulations.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
- Prepared shipping documentation, maintaining compliance with US Customs and international regulations.
- Monitored and maintained import and export tracking systems for delivery of accurate and up-to-date records of shipments.
- Coordinated import and export of goods for multiple clients, providing accuracy and timely delivery.
- Processed customs declarations and maintained records of customs documents.
- Assisted with problem resolution and dispute management relating to import and export activities.
- Prepared and submitted reports on import and export activity to management.
- Utilized logistics software to manage, monitor and track shipments from origin to destination.
- Developed strategies to reduce overall shipping costs while maintaining high-quality service.
Optometric Technician
DePoe Eye Center
01.2023 - 10.2023
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Collaborated with optometry staff to reach individual and team goals.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Contact lens insert and removal instruction. Contact lens care.
- Performed testing when ordered by optometrist and thoroughly explained procedures to patients.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Acquainted patients with procedures and explained purpose of testing to establish consent.
- Operated and maintained lensometers, auto-refractors, and visual field analyzers for patient testing.
- Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Identified issues during preliminary exam and addressed concerns with physician.
Education
High School Diploma -
Jonesboro High School
Jonesboro05.2001
Skills
- Electronic Records Management
- Appointment Scheduling
- Office Administration
- Insurance Verification
- Patient confidentiality
- Patient Flow Management
- Friendly, positive attitude
- Payment Collection
- Customer Service
- Verbal and written communication
- Cross-Functional Teamwork
Timeline
Patient Coordinator
Williamson Eye Care
10.2023 - Current
Optometric Technician
DePoe Eye Center
01.2023 - 10.2023
Import Export Specialist
Morgan Port Services
02.2020 - 11.2023
High School Diploma -
Jonesboro High School
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