LISA NDIRANGU
Federal Way,WA
Summary
Adept at patient-focused care, I leveraged my expertise in vital sign monitoring and emergency response at Arcadia Medical Resort of Talbot, enhancing patient satisfaction. My leadership and relationship-building skills fostered a supportive environment, achieving a notable improvement in patient engagement. Seasoned Secretary with several years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands. Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Overview
3
3
years of professional experience
Work History
Certified Nursing Assistant
Arcadia Medical Resort of Talbot
Renton, WA
10.2022 - 12.2022
- Interpreted and explained medical instructions to patients and family members
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Cleaned and sanitized medical equipment and rooms
- Prepared residents for meals and assisted with feeding
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Delivered direct care to patients, assisting with bathing, feeding and grooming tasks
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff
- Observed changes in patient status and response and immediately communicated concerns to nursing staff
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls
- Measured patient vital signs, recording body temperature, blood pressure and heart rate
- Answered call lights to provide emergency treatment and assistance to patients
- Prepared and served food trays
- Shaved and drape patients to prepare them for surgery, treatment and examination
- Communicated with patients to ascertain feelings and needed for assistance and social and emotional support
- Established special connections with patients through empathy and relationship-building techniques
- Reviewed patient dietary restrictions and food allergies to verify appropriate diet
- Assisted nurses and physicians in operation of medical equipment and provision of patient care
Customer Service/Cashier
WinCo Foods
Kent, WA
02.2021 - 09.2022
- Built loyal clientele through friendly interactions and consistent appreciation
- Answered product questions with up-to-date knowledge of sales and store promotions
- Prevented store losses using awareness, attention-to-detail, and integrity
- Resolved customer concerns to meet unique needs and boost satisfaction
- Assisted customers with product selection, inquiries and order customization requests
- Maintained high standards of customer service during high-volume, fast-paced operations
- Used POS system to compute accurate sales prices for purchase transactions
- Resolved customer complaints by exchanging merchandise, refunding money, or adjusting bills
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check and credit cards for customer purchases
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchange
- Helped customers locate merchandise
- Monitored self-checkout stations to assist customers and ensure registers working appropriately
Customer Service Representative/Team Member
Cinemark Movie Theatre
Federal Way, WA
04.2020 - 12.2021
- Enhanced purchasing insight by providing detailed breakdown of products and services
- Listened patiently to complaints to understand depth and details of customer challenges
- Demonstrated positive attitude by responding to complaints in calm, controlled manner
- Referred appropriate issues to supervisors with appraisal of situation importance
- Referred unresolved customer grievances to designated departments for further investigation
- Read from scripts to promote uniformity and consistency in communications
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Conferred with customers by telephone or in-person to provide product or service information
- Made appropriate account corrections to resolve customer problems
Secretary
MicroBiz Logistics
Federal Way, WA
06.2020 - 05.2021
- Provided information management support to enhance effectiveness of networks and data communications
- Responded to inquiries from internal and external parties to facilitate communication or provide direction
- Attended department or in-service meetings, conveying or gathering information to perform functions
- Processed documents and materials, disseminating information in compliance with administrative guidelines
- Coordinated assigned projects or program components, completing activities and delivering scheduled services
- Created manual and electronic document files and records, providing up-to-date information or historical reference
- Prepared variety of correspondence and reports for department and personnel
- Learnt to operate new office technologies as were developed and implemented
- Searched to find needed information, using such sources as Internet
- Reviewed work completed by other employees to verify proper spelling and grammar
- Established work procedures and schedules and kept track of daily work of clerical staff
Education
HIGH SCHOOL DIPLOMA -
FEDERAL WAY HIGH SCHOOL
FEDERAL WAY06.2021
Skills
- Catheter change and preparation
- Responding to emergencies
- Documentation procedures expertise
- Documenting behaviors
- Grooming and bathing assistance
- Feeding assistance expertise
- Patience relationship building
- Admitting support
- Charting expertise
- Dementia and Alzheimer's knowledge
- Recording vital signs
- Quick problem solver
- Trustworthy companion
- Food preparation
- Leadership
- Cash handling
- Processing cash, check and credit card payments
- Collecting specimens
- Patient-focused care
- Vital sign recording
- Monitoring fluids
- Conducting intakes
Timeline
Certified Nursing Assistant
Arcadia Medical Resort of Talbot
10.2022 - 12.2022
Customer Service/Cashier
WinCo Foods
02.2021 - 09.2022
Secretary
MicroBiz Logistics
06.2020 - 05.2021
Customer Service Representative/Team Member
Cinemark Movie Theatre
04.2020 - 12.2021
HIGH SCHOOL DIPLOMA -
FEDERAL WAY HIGH SCHOOL
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