LISA NDIRANGU
Tacoma,WA
Summary
Adept at patient-focused care, I leveraged my expertise in vital sign monitoring and emergency response at Arcadia Medical Resort of Talbot, enhancing patient satisfaction. My leadership and relationship-building skills fostered a supportive environment, achieving a notable improvement in patient engagement. Seasoned Secretary with several years of experience in high-volume office settings. Strong regulatory knowledge, multitasking abilities, and independent thinking skills devoted to enhancing team performance. Well-organized and hardworking with adaptability and responsiveness for changing demands. Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Security professional with thorough understanding of implementing and maintaining security protocols. Known for reliability, flexibility in adapting to dynamic environments, and strong focus on collaborative efforts to achieve results. Adept in surveillance, incident response, and conflict resolution, bringing balanced approach to team alignment and operational efficiency.
Knowledgeable with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.
Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Security Officer
Pierce County Security
01.2025 - 08.2025
- Monitored premises and maintained safety protocols to ensure secure environment for staff and visitors.
- Conducted routine patrols and inspections to identify potential security breaches or hazards.
- Responded promptly to incidents, coordinating with law enforcement and emergency services as needed.
- Implemented access control measures, verifying identities and restricting unauthorized entry effectively.
- Documented incidents and prepared detailed reports for internal review and compliance purposes.
- Evaluated surveillance systems, recommending upgrades to enhance monitoring capabilities and effectiveness.
- Collaborated with management to develop improved security strategies based on incident analysis.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Improved overall security by conducting regular patrols and monitoring surveillance systems.
- Decreased instances of theft, vandalism, and trespassing through diligent observation and reporting suspicious activities.
- Ensured proper functioning of security equipment by performing routine inspections, maintenance, and coordinating repairs as needed.
Security Officer
SecurusAsset Protection
03.2024 - 12.2024
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
- Responded effectively to emergencies or disturbances, prioritizing the safety of personnel while minimizing property damage or loss.
- Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.
- Created a culture of safety awareness among employees through regular presentations and communication on security issues.
- Assisted in developing comprehensive security policies to address potential risks and protect company assets.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Investigated suspicious activities and persons to maintain security of premises.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Monitored premises and maintained safety protocols to ensure secure environment for staff and visitors.
- Conducted routine patrols and inspections to identify potential security breaches or hazards.
Certified Nursing Assistant
Arcadia Medical Resort of Talbot
10.2022 - 12.2022
- Interpreted and explained medical instructions to patients and family members
- Followed HIPAA regulations to maintain confidentiality of sensitive medical and personal information
- Cleaned and sanitized medical equipment and rooms
- Prepared residents for meals and assisted with feeding
- Utilized PPE appropriately and followed patient safety and infection control guidelines
- Delivered direct care to patients, assisting with bathing, feeding and grooming tasks
- Monitored pain and provided comfort measures, reporting abnormalities to nursing staff
- Observed changes in patient status and response and immediately communicated concerns to nursing staff
- Lifted and repositioned non-ambulatory patients to prevent accidents and falls
- Measured patient vital signs, recording body temperature, blood pressure and heart rate
- Answered call lights to provide emergency treatment and assistance to patients
- Prepared and served food trays
- Shaved and drape patients to prepare them for surgery, treatment and examination
- Communicated with patients to ascertain feelings and needed for assistance and social and emotional support
- Established special connections with patients through empathy and relationship-building techniques
- Reviewed patient dietary restrictions and food allergies to verify appropriate diet
- Assisted nurses and physicians in operation of medical equipment and provision of patient care
Customer Service/Cashier
WinCo Foods
02.2021 - 09.2022
- Built loyal clientele through friendly interactions and consistent appreciation
- Answered product questions with up-to-date knowledge of sales and store promotions
- Prevented store losses using awareness, attention-to-detail, and integrity
- Resolved customer concerns to meet unique needs and boost satisfaction
- Assisted customers with product selection, inquiries and order customization requests
- Maintained high standards of customer service during high-volume, fast-paced operations
- Used POS system to compute accurate sales prices for purchase transactions
- Resolved customer complaints by exchanging merchandise, refunding money, or adjusting bills
- Counted cash drawers at beginning of shifts to verify correct amounts
- Processed cash, check and credit cards for customer purchases
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchange
- Helped customers locate merchandise
- Monitored self-checkout stations to assist customers and ensure registers working appropriately
Customer Service Representative/Team Member
Cinemark Movie Theatre
04.2020 - 12.2021
- Enhanced purchasing insight by providing detailed breakdown of products and services
- Listened patiently to complaints to understand depth and details of customer challenges
- Demonstrated positive attitude by responding to complaints in calm, controlled manner
- Referred appropriate issues to supervisors with appraisal of situation importance
- Referred unresolved customer grievances to designated departments for further investigation
- Read from scripts to promote uniformity and consistency in communications
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints
- Conferred with customers by telephone or in-person to provide product or service information
- Made appropriate account corrections to resolve customer problems
Secretary
MicroBiz Logistics
06.2020 - 05.2021
- Provided information management support to enhance effectiveness of networks and data communications
- Responded to inquiries from internal and external parties to facilitate communication or provide direction
- Attended department or in-service meetings, conveying or gathering information to perform functions
- Processed documents and materials, disseminating information in compliance with administrative guidelines
- Coordinated assigned projects or program components, completing activities and delivering scheduled services
- Created manual and electronic document files and records, providing up-to-date information or historical reference
- Prepared variety of correspondence and reports for department and personnel
- Learnt to operate new office technologies as were developed and implemented
- Searched to find needed information, using such sources as Internet
- Reviewed work completed by other employees to verify proper spelling and grammar
- Established work procedures and schedules and kept track of daily work of clerical staff
Education
HIGH SCHOOL DIPLOMA -
FEDERAL WAY HIGH SCHOOL
06.2021
Skills
- Catheter change and preparation
- Responding to emergencies
- Documentation procedures expertise
- Documenting behaviors
- Grooming and bathing assistance
- Feeding assistance expertise
- Patience relationship building
- Admitting support
- Charting expertise
- Dementia and Alzheimer's knowledge
- Recording vital signs
- Quick problem solver
- Trustworthy companion
- Food preparation
- Leadership
- Cash handling
- Processing cash, check and credit card payments
- Collecting specimens
- Patient-focused care
- Vital sign recording
- Monitoring fluids
- Conducting intakes
- CCTV surveillance
- Detail-oriented
- Surveillance
- Emergency response
- Patrol operations
- Superior customer service
- Conflict de-escalation
- Security screenings
- Complex Problem-solving
- Conflict resolution techniques
- Security equipment operation
- Crime prevention methods
- Security systems
Certification
CPR
Timeline
Security Officer
Pierce County Security
01.2025 - 08.2025
Security Officer
SecurusAsset Protection
03.2024 - 12.2024
Certified Nursing Assistant
Arcadia Medical Resort of Talbot
10.2022 - 12.2022
Customer Service/Cashier
WinCo Foods
02.2021 - 09.2022
Secretary
MicroBiz Logistics
06.2020 - 05.2021
Customer Service Representative/Team Member
Cinemark Movie Theatre
04.2020 - 12.2021
HIGH SCHOOL DIPLOMA -
FEDERAL WAY HIGH SCHOOL
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