Lisa Nebbeling
Kansas City,MO
Summary
Motivated Store Manager with more than 9 years of experience in leading all aspects of retail operations including shrink reduction, visual merchandising, P&L, inventory management and people development. Communicates objectives and visions clearly and drives performance by coaching and developing an effective staff and building customer loyalty. Able to train, mentor, and develop promising employees into effective leaders.
Overview
12
12
years of professional experience
Work History
Store Manager
Rally House
Kansas City, KS
10.2023 - Current
- Responsible for hiring/training.
- Developing staff to take on leadership roles.
- Responsible for driving sales $/% increase over LY and Projected sales.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
Auto Claims Adjuster
CSAA Insurance Group
Las Vegas, NV
10.2021 - 09.2023
- Communicate with members, policyholders, claimants and witnesses by telephone, email and written correspondence to gather facts of loss to aid in claim resolution.
- Explained complex regulations and policy guidelines to clarify claims process for insured parties.
- Worked closely with appraisers, rental facilities, body shops and salvage vendors.
- Performed investigations, evaluated, negotiated and settled total loss auto claims in collaboration with customers, auto body shops and service providers.
Training Store Retail Manager
Cracker Barrel
Las Vegas, NV
03.2012 - 01.2022
- Exemplified leadership and maintained company standards and protocols Recognized for excellence in building and motivating management and hourly teams
- Became a training store that trained future Cracker Barrel Retail and district managers.
- Interviewed applicants for employment, made hiring decisions, and trained new staff in job functions
- Managed visual merchandising, maintaining standards and elevating customer experience.
- Responsible for driving sales $/% increase over LY sales and traffic and accurately forecasting trends.
- Experience in multiple different Cracker Barrel locations on the East and West coast. Assisted in opening and running 3 new Cracker Barrel locations.
Education
High School Diploma -
Academic high school
Skills
- Merchandising
- Creating store processes
- Leadership development
- Employee development
- Customer Service
- Profit and Loss Management
- Loss Prevention
- Performance Assessment
- Interdepartmental Collaboration
- Sales Projections
Timeline
Store Manager
Rally House
10.2023 - Current
Auto Claims Adjuster
CSAA Insurance Group
10.2021 - 09.2023
Training Store Retail Manager
Cracker Barrel
03.2012 - 01.2022
High School Diploma -
Academic high school