Lisa Nelson
Mount Dora,FL
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Walmart, adept in horse handling and time management. Skilled in fostering team efficiency and implementing effective promotional strategies, resulting in increased sales revenue and positive feedback. Demonstrates exceptional organizational and interpersonal skills, driving significant improvements in employee morale and operational efficiency.
Overview
21
21
years of professional experience
Work History
Barn Help
Spirit Stables
Tavares, FL
08.2022 - Current
- Enhanced client experience through personalized care for each horse, understanding individual behaviors, preferences and needs.
- Assisted with marketing efforts for the barn such as website updates, social media management, and networking within the local equestrian community.
- Provided excellent customer service to boarding clients through clear communication about their horse''s needs and timely updates on any issues or accomplishments.
- Supported veterinary staff during routine checkups, vaccinations, and medical treatments for optimal animal health.
Office Manager
LM Nelson Masonry, LLC
2725 Eastland Rd, Mount Dora, Fl
07.2014 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Created, maintained and updated filing systems for paper and electronic documents.
- Coordinated office events, seminars and meetings for staff and clients.
Co Mgr
Walmart
4980 E Silver Springs Blvd, Ocala, Fl
06.2010 - 05.2014
- Managed inventory control, ensuring optimal stock levels while minimizing shrinkage and wastage.
- Resolved complex customer complaints promptly and effectively, maintaining high levels of customer satisfaction while protecting business interests.
- Ensured compliance with company policies, procedures, and safety regulations by monitoring operations on a daily basis.
- Partnered with other Co-Managers to share best practices, learn from collective experiences, and improve overall store performance.
- Collaborated with Store Manager to develop promotional strategies that effectively attracted new customers and increased foot traffic.
- Increased sales revenue by training and mentoring staff in effective selling techniques and product knowledge.
- Managed scheduling for all employees to ensure adequate coverage during peak periods without compromising labor cost objectives.
- Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
- Onboarded new employees with training and new hire documentation.
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Defined clear targets and objectives and communicated to other team members.
Assistant Manager
Walmart
1700 S Orange Blossom Trail, Apopka, Fl
03.2005 - 06.2010
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Trained new hires on product knowledge, enhancing their ability to sell confidently and successfully close deals.
- Cultivated a positive work environment through fostering teamwork, open communication channels among staff members contributing towards higher employee satisfaction and retention rates.
- Managed scheduling of staff shifts for efficient coverage during peak shopping hours without exceeding budgetary constraints.
- Supported visual merchandising efforts by creating attractive displays that showcased featured products and promotions effectively.
- Assisted customers in locating desired items while providing knowledgeable recommendations based on individual preferences or needs.
- Provided exceptional customer service that resulted in increased positive feedback from shoppers.
- Improved employee morale through regular communication of expectations, goals, and performance feedback.
- Handled cash register operations accurately, ensuring proper cash handling procedures were followed at all times.
Assistant Manager Trainee
Walmart
500 US Hwy 27, Clermont, Fl
01.2005 - 03.2005
- Maintained high standards of cleanliness throughout the store, creating a welcoming environment for customers.
- Participated in ongoing professional development opportunities to enhance managerial skills continually.
- Implemented visual merchandising strategies, enhancing the overall aesthetics of the store layout.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Sales Floor Asoc / Dept Mgr
Walmart
10500 W Colonial Dr
08.2003 - 01.2005
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Communicated with managers of other departments to maintain transparency.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
Education
High School Diploma -
Encinal High School
Alameda, CA06.1986
Skills
- Horse handling
- Leading horses
- Show Preparation
- Stall Cleaning
- Visual Merchandising
- Staff Management
- Quality Assurance
- Operations Management
- Employee Scheduling
- Deposit Preparation
- Teamwork and Collaboration
- Decision-Making
- Team Leadership
- Customer Relations
- Effective leader
- Scheduling
- Inventory Tracking and Management
- Sales Promotion
- Delegation
- Payroll Administration and Timekeeping
- Basic Carpentry
- Blanketing knowledge
- Barn organization
- Tack cleaning
- Time Management
- Horse Grooming
- Animal Nutrition
- Customer Service
- Inventory Control
work with horses
I regularly ride and work with horses of all skill levels. I am also working to become a certified equine massage therapist.
Timeline
Barn Help
Spirit Stables
08.2022 - Current
Office Manager
LM Nelson Masonry, LLC
07.2014 - Current
Co Mgr
Walmart
06.2010 - 05.2014
Assistant Manager
Walmart
03.2005 - 06.2010
Assistant Manager Trainee
Walmart
01.2005 - 03.2005
Sales Floor Asoc / Dept Mgr
Walmart
08.2003 - 01.2005
High School Diploma -
Encinal High School