Lisa Nelson
Rocky Mount,VA
Summary
Personable and dedicated Customer Service Representative with extensive experience in the customer service industry. With over 10 years’ experience in business communication, completing projects, customer service, shipping/receiving, inventory, accounts receivable, and store organization. I have strengths in verbal and written communication, project management, staff training, and process improvement. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
Work History
Customer Service Eteam
Radial, Inc
King Of Prussia, PA
06.2023 - 03.2024
- Resolved escalated customer complaints in a timely manner and provided follow-up communication as needed.
- Maintained records of customer inquiries, complaints, and comments.
- Assisted customers with product selection, payment processing, delivery arrangements, returns, refunds, or exchanges.
- Resolved customer complaints or answered customers' questions.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Guided employees in handling difficult or complex problems.
Customer Service Representative
Elwood Staffing/Radial
Logan, UT
06.2022 - 06.2023
- Managed customer service for multiple clients
- Set up customer accounts, inputted information into internal database, recorded customer transactions
- Responded to customer quires and fielded customer questions, resolved financial, shipping and supply problems
- Complete general customer service duties including inquiry response, problem resolution and promotional suggestions
- Managed customer accounts, inputted and updated customer information
- Reviewed and processed customer orders when necessary.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Shipping/Receiving
Novak, Inc
Logan, UT
01.2020 - 01.2022
- Place orders for inventory needed for multiples departments
- Performed AR skills including invoicing, credit applications, and account discrepancies.
- Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
- Checked customer orders, labeling and documentation prior to shipment to avoid delays.
- Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
- Maintained inventory of shipping materials and supplies.
- Prepared packages for shipping and determined most economical shipping methods.
- Organized deliveries by sorting and stocking receivables
- Monitored merchandise received and shipped from facility in computer system.
- Packed, sealed or affixed postage to prepare materials for shipping.
- Processed monthly payments and researched payment discrepancies.
- Reached out to vendors and customers to resolve account problems.
- Entered, posted and scanned accounts receivable documents into accounting software.
- Monitored accounts receivable report, checking for late, delinquent, or missing invoices and payments.
Assistant Manager
Yeates 66
Logan, UT
01.2012 - 01.2020
- Manage customer service, inbound calls and store projects
- Responsible for great customer service
- Greet people as they come into the store
- Monitor processes and complete open tasks
- Trained new employees and audited process accuracy
- Completed daily paperwork, filing, and deposits
- Kept store clean and product organized
- Process accurate payments.
Property Specialist
Hughes Property Management
01.2008 - 01.2012
- Managed inbound calls and completed property projects
- Completed closing tasks for rental properties
- Took inbound phone calls and managed property schedule
- Prepared properties for new rentals
- Responsible for great customer service.
Customer Service Representative
Convergys, Lisa Nelson Logan
, Ut
01.2005 - 01.2008
- (435) 764-1078 – lamb2806@hotmail.com
- Managed inbound customer service calls
- Set up customer accounts, inputted information into internal database, recorded customer transactions
- Responded to customer quires and fielded customer questions, resolved financial, shipping and supply problems
- Complete general customer service duties including inquiry response, problem resolution and promotional suggestions
- Managed customer accounts, inputted and updated customer information
- Reviewed and processed customer orders when necessary.
Education
Business Communication Word Processing and Spreadsheets -
Steven Heneger College
Diploma - Communication, Medical Terminology
Bridgerland Applied Technology College
Diploma -
Mountain Crest High School
Skills
- PROFESSIONAL SKILLS
- Business
- Written and Verbal Communication
- Microsoft Office
- Bookkeeping
- Quickbooks
- Xero
- DEAR inventory
- Detail Oriented and Organized
- Great Ability to Multi-task in a Fast Paced Environment
- Salesforce
- Credit Card Payment Processing
- Customer Service
- Complaint Handling
- De-Escalation Techniques
- Call Documentation
- Problem-Solving Abilities
References
References available upon request.
Timeline
Customer Service Eteam
Radial, Inc
06.2023 - 03.2024
Customer Service Representative
Elwood Staffing/Radial
06.2022 - 06.2023
Shipping/Receiving
Novak, Inc
01.2020 - 01.2022
Assistant Manager
Yeates 66
01.2012 - 01.2020
Property Specialist
Hughes Property Management
01.2008 - 01.2012
Customer Service Representative
Convergys, Lisa Nelson Logan
01.2005 - 01.2008
Business Communication Word Processing and Spreadsheets -
Steven Heneger College
Diploma - Communication, Medical Terminology
Bridgerland Applied Technology College
Diploma -
Mountain Crest High School
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