Lisa Nelson
New Berlin,WI
Summary
Results-driven Sales Coordinator with a strong focus on customer relationship management and sales strategies. Proven ability to enhance client satisfaction and drive sales growth through effective issue resolution.
Dynamic professional with extensive experience in sales coordination and patient services. Skilled in team leadership and process improvement, fostering an environment that enhances client experiences and boosts sales productivity.
Overview
46
46
years of professional experience
Work History
Sales Coordinator
Silpada Designs Jewelry and L Bri Skincare
New Berlin, WI
01.2002 - Current
- Coordinated sales efforts across multiple channels to enhance product visibility.
- Developed and maintained strong customer relationships to drive sales growth.
- Trained and mentored junior sales staff to enhance performance and product knowledge.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Expanded customer base through cold calling, networking, and relationship building.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Informed customers of promotions to increase sales productivity and volume.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Patient Services Coordinator
Ascension Medical Group
Wauwatosa, WI
06.2016 - 08.2020
- Developed and maintained electronic health record systems to improve data accuracy and access.
- Collaborated with healthcare providers to streamline communication and patient flow processes.
- Trained new staff on patient service protocols, fostering a supportive team environment.
- Implemented process improvements that enhanced patient experience and reduced wait times.
Recruiting Manager
Csrgroup
Milwaukee, WI
01.1994 - 06.2002
- Led recruitment strategy development to enhance talent acquisition processes.
- Implemented innovative sourcing techniques to attract top-tier candidates.
- Streamlined onboarding processes, improving new hire integration and retention.
- Collaborated with department heads to identify staffing needs and align recruitment efforts.
Human Resources Generalist
Fleet Mortgage
Milwaukee, WI
11.1990 - 12.1994
- Developed and implemented employee onboarding programs to enhance integration experiences.
- Facilitated employee relations initiatives, addressing concerns and fostering a positive workplace culture.
- Maintained up-to-date records of employee information in HRIS system ensuring accurate reporting and data-driven decisionmaking.
- Provided guidance to managers and employees on talent management, payroll, FMLA and benefits.
- Served as a liaison between employees and management, addressing concerns or questions to promote open communication and maintain trust.
- Facilitated criminal background check process for new hires.
- Coordinated company-wide events such as town hall meetings or wellness activities, boosting employee morale and fostering a sense of community within the organization.
- Handled new-hire orientation and basic recruiting tasks for best-in-class talent identification.
- Coached managers through employee engagement, documentation, discipline and performance improvement plans.
- Actively participated in recruitment drives and job fairs representing company's values and vision while attracting qualified candidates.
- Reduced employee turnover by creating a comprehensive onboarding program for new hires.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Assisted with writing job postings and job descriptions for boards.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
Human Resources Assistant
Prime Care Health Care
Milwaukee, WI
08.1987 - 08.1990
- Assisted in recruitment processes, screening resumes, and coordinating interviews.
- Managed employee onboarding and orientation programs for new hires.
- Facilitated employee relations by addressing inquiries and resolving concerns promptly.
- Collaborated with HR team to implement process improvements for efficiency.
- Efficiently managed personnel files, maintaining confidentiality while keeping records up-to-date and organized.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
- Conducted new hire orientation to verify completion of appropriate paperwork, recording information on human resources database.
- Supported HR Manager in strategic planning sessions focused on organizational development and growth.
Movie Theater House Manager
Marcus Theaters
Milwaukee, WI
08.1980 - 08.1988
- Oversaw daily operations ensuring exceptional guest experiences and service quality.
- Managed staffing schedules, optimizing workforce efficiency during peak hours.
- Implemented operational protocols improving safety standards and compliance measures.
- Trained and mentored staff on customer service excellence and operational procedures.
Education
Bachelor of Science - Psychology
UW Milwaukee
Milwaukee, WI09-1987
Skills
- Problem-solving skills
- Issue resolution
- Sales strategies
- Personnel training
- Retention strategies
- Customer needs assessment
- Product and service knowledge
- Customer success management
- Lead prospecting
- Customer relations
- Customer feedback analysis
- Schedule management
- Prospecting skills
- Goal-oriented mindset
- Managerial skills