Lisa Newby
Menifee,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Assistant Sales Manager
A&R Auto Solutions LLC
09.2022 - Current
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Developed strong client relationships for repeat business and increased referrals.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Promptly responded to inquiries and requests from prospective customers.
- Handled all office administrative duties for the company.
Internet Sales Consultant
Mercedes-Benz Of South Bay
05.2023 - 11.2023
- Streamlined communication with clients by utilizing CRM software to track interactions and maintain detailed records.
- Enhanced sales performance by diligently following up on leads and maintaining a consistent pipeline of prospects.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Prepared purchased vehicles and completed final delivery checks.
- Developed strong rapport with clients through effective communication and active listening skills.
- Responded to customer enquiries via telephone and email.
Internet Sales Consultant
Premier Automotive Group Carlsbad
09.2020 - 08.2022
- Listened to customer needs and desires to identify and recommend optimal products.
- Conducted comprehensive vehicle presentations and test drives for potential buyers.
- Developed a strong rapport with clients to foster trust and long-term relationships.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Responded to customer enquiries via telephone and email.
- Leveraged CRM tools to manage client interactions and follow-ups effectively.
- Answered telephone and email inquiries from potential customers.
- Streamlined the sales process for efficiency, reducing time spent on administrative tasks.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Administrative Assistant/Warranty Administrator
Mercedes-Benz Of Carlsbad
12.2018 - 04.2020
- Streamlined administrative processes by implementing efficient filing and organizational systems.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
- Submitted supporting documents to satisfy criteria required by manufacturer.
- Promoted transparency with customers by providing detailed explanations of their vehicle''s warranty coverage during the onboarding process.
- Supported service department in understanding applicable warranties, leading to improved accuracy in diagnosing warrantable repairs.
Education
Associate of Science - Biology
San Diego Miramar College
San Diego, CA06.2017
Skills
- Customer Service
- Multi-line phone proficiency
- Valid Driver's License
- Flexible and Adaptable
- Document Review
- Positive Attitude
- Office Administration
- Creative Thinking
- Attention to Detail
- Customer Needs Assessment
- Lead Follow Up
- Email and Telephone Etiquette
- Organized
- Self Motivated
- Team Collaboration
- Service Contracts
- Reliable and Responsible
- Strong Communication and Interpersonal Skills
Timeline
Internet Sales Consultant
Mercedes-Benz Of South Bay
05.2023 - 11.2023
Assistant Sales Manager
A&R Auto Solutions LLC
09.2022 - Current
Internet Sales Consultant
Premier Automotive Group Carlsbad
09.2020 - 08.2022
Administrative Assistant/Warranty Administrator
Mercedes-Benz Of Carlsbad
12.2018 - 04.2020
Associate of Science - Biology
San Diego Miramar College