Lisa Newman
Royal Oak,MI
Summary
Seasoned professional with 14 years of diverse experience, including data management, process improvement and administrative skills. Certified as an Administrative Professional – CAP and in Organizational Management – OM. Proven track record with ERP systems, SQL, MS Dynamics AX and Salesforce CRM, with a keen ability to analyze data and recommend business -driven solutions. Eagerly pursuing Business Analyst and Executive Administrative Assistant positions to leverage extensive experience and data-driven problem-solving skills.
Overview
16
16
years of professional experience
Work History
Customer Service Analyst
McMasters Koss
04.2023 - Current
- Receives, processes and confirms customer purchase orders and releases
- Analyzes, enters, and maintains forecast information to accurately predict future inventory needs
- Enters and maintains customer-specific requirements in system quality plan
- Tracks and communicates order status to customers and provides timely updates if orders are delayed
- Receives new customer RFQs and partners with outside sales and operations teams to quote new business
- Provides immediate frontline response to support customers during quality issues
- Maintains Quality Management System compliance by following established procedures and recording error and exception data
- Coordinates day-to-day customer contact to be the voice of the customer within the company.
Fluidcare Customer Service Representative
Quaker Houghton
11.2021 - 04.2023
- Streamlined and upheld an effective item-level data structure and Corporate ERP System/database ensuring operational efficiency
- Executed the Order-to-Cash function, managing all stages from receipt and preparation to processing and follow up on orders for finished goods
- Administered the Supplier Rating Program and recorded non-conformances in Oracle, maintaining a high standard of quality of raw materials.
Pricing Coordinator
Site One Landscape Supply
07.2019 - 05.2021
- Managed Pricing System Administration loading, ensuring accurate and timely updates to MS Dynamics AX system pricing in accordance with company policies
- Conducted comprehensive research to address field office inquiries, enhancing communication efficiency and data accuracy
- Executed quality control measures for pricing data, identified areas for improvement and implemented solutions, thereby bolstering data integrity
- Led data gathering through SQL, verifying all reporting procedures were properly documented and updated
- Created and presented in-depth MS Excel reports, transforming raw data into visual aids to propose business-driven solutions.
Employee Engagement Specialist
InGenesis
01.2018 - 05.2019
- Managed the processing of credentialing and re-credentialing applications through effective communication with medical office staff, licensing agencies and insurance carriers
- Conducted audits of state medical licenses to ensure validity, followed up on pending applications and expedited processes when necessary
- Assessed criminal background screening results of potential onsite managers during the hiring process and oversaw the verification of candidate identity documents for Form I-9 employment eligibility.
Senior Specialist
Kelly Services
02.2009 - 12.2017
- Managed and executed key projects across various functional areas including research, IT, audit and process improvement, ensuring efficient workflow and organization
- Streamlined hiring processes, initiated and oversaw screening for temporary employees, enhancing the integrity and quality of the hiring pool
- Administered various administrative tasks such as interview scheduling, candidate submission, work order creation and onboarding/orientation, facilitating smoother operational processes
- Operated as a Data Entry Operator for Kelly Legal Department on a short-term basis and developed proficiency in Salesforce CRM, including dashboards and reporting, improving data management and reporting capabilities.
Education
Bachelor of Arts (BA) - French and Art History
Oakland University
Rochester, MIAssociate of Liberal Arts (ALA) - Language Arts
Oakland Community College
Bloomfield Hills, MICertified Administrative Professional (CAP) -
Organizational Management (OM) -
Skills
- Salesforce
- SQL
- Google Docs
- Microsoft Power BI
Timeline
Customer Service Analyst
McMasters Koss
04.2023 - Current
Fluidcare Customer Service Representative
Quaker Houghton
11.2021 - 04.2023
Pricing Coordinator
Site One Landscape Supply
07.2019 - 05.2021
Employee Engagement Specialist
InGenesis
01.2018 - 05.2019
Senior Specialist
Kelly Services
02.2009 - 12.2017
Bachelor of Arts (BA) - French and Art History
Oakland University
Associate of Liberal Arts (ALA) - Language Arts
Oakland Community College
Certified Administrative Professional (CAP) -
Organizational Management (OM) -
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