Lisa Nickerson

• Conducted compliance audits to ensure adherence to regulatory standards and company policies.
• Assisted in developing and implementing compliance training programs for staff.
• Reviewed internal processes for consistency with industry regulations and best practices.
• Collaborated with cross-functional teams to identify potential compliance risks and develop mitigation strategies.
• Maintained accurate records of compliance activities and reported findings to management.
• Analyzed compliance data to recommend process improvements and enhance operational efficiency.
• Provided support during external audits, facilitating documentation requests and follow-up actions.
• Monitored changes in legislation impacting compliance requirements, adapting policies as necessary.
• Implemented robust record-keeping systems that ensured accurate documentation was maintained according to regulatory requirements at all times.
• Served as a point of contact for employees seeking guidance on compliance matters, instilling confidence in the organization''s commitment to regulatory adherence.
• Assisted in the preparation of regular reports for senior management, detailing compliance activities and progress towards established goals.
• Reduced instances of non-compliance through meticulous monitoring of internal controls and periodic audits.
• Evaluated existing policies regularly, identifying areas for improvement and recommending revisions as needed.
• Served as subject matter expert by advising staff and customers and working directly with external agencies throughout audits or to remedy compliance issues.
• Developed strategies for addressing identified gaps in regulatory knowledge within the organization, enhancing overall compliance awareness.
• Promoted a culture of ethical behavior within the organization by underscoring the importance of adhering not only to regulations but also to established company values.
• Worked closely with legal counsel to address any instances of non-compliance or potential violations promptly.
• Supported team by pitching in to complete special projects.
• Enhanced company compliance by developing and implementing comprehensive policies and procedures.
• Collaborated with other departments to integrate compliance considerations into daily business operations seamlessly.
• Analyzed data trends from ongoing monitoring efforts, utilizing insights gained to improve upon existing compliance initiatives further continually.
• Prepared documentation and records for upcoming audits and inspections.
• Developed improvement and corrective action plans to bring operations in line with requirements.
• Reviewed audit and monitoring reports related to consumer and client activities.
• Identified gaps in existing compliance processes and recommended updates.
• Maintained up-to-date knowledge of applicable laws and regulations.
• Collected detailed notes on investigations and other communication to adhere to legal requirements and enhance recordkeeping.
• Created and maintained compliant work environment.
• Kept informed regarding pending industry changes, trends or best practices.
• Maintained composure in stressful situations, confrontations, interviews and records searches.
• Assisted with development of compliance objectives and strategies
• Worked with external vendors with marketing and communications media. Assisting with reviews, carrier submission reviews and approvals and HPMS filings. All while keeping track and updating vendors throughout the process

Performed telesales and enrollment to qualified prospective consumers for MA, MAPD and med supp products with various carriers

• Developed and maintained relationships with clients to enhance customer satisfaction and retention.
• Conducted thorough needs assessments to identify appropriate insurance solutions for diverse clientele.
• Collaborated with team members to streamline sales processes, improving overall efficiency in service delivery.

* Bookkeeping for 30+ clients with adherence to Court orders and regulations. Completing all Court required accountings of 30+ clients and multiple accounts

* Legal assist with Probate and Guardianship cases under Atty Magruder

* Monthly visitations with clients and/or nursing home meetings for health updates

* Conduit between client families or interested parties to update health and financial status

* Preparation of Court petitions andorders