Lisa Niles
Austin
Summary
I am looking for a position in administrative support. In this position, I will utilize my professionalism and team building skills where my dedication and willingness to learn will add value to your organization.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Customer Service Rep
JC Home Medical
01.2021 - Current
- Work closely with doctors, therapists, and other healthcare professionals to ensure that the appropriate equipment is ordered for the patient needs.
- Educate patients on the available medical equipment, ensuring they understand how to use and care for it.
- Update patient and order records in the system to ensure that all documentation is accurate, timely, and compliant with regulations.
- Coordinate the delivery and setup of medical equipment, ensuring that it arrives on time and meets the patient’s needs.
- Resolve any issues that arise during the intake process, such as missing paperwork, incorrect insurance information, or delayed orders. Act as a point of contact for patients to resolve any concerns related to their equipment orders.
- Work closely with sales, logistics, customer service, and medical professionals to ensure smooth operations and timely delivery of equipment.
Team Leader / CSR
Harte Hanks
01.2018 - 01.2019
- Answer multiple lines for various medications while providing financial assistance to patients, enrolling in cost savings programs, and tracking shipments.
- Monitor and grade incoming and outgoing calls.
- Manage and track adherence to time management for employees.
- Daily team building exercises on use of soft skills and updated procedures.
Relief Property Manager
Public Storage
01.2017 - 01.2018
- Communicate effectively with customers, colleagues, and team members
- Conduct property audits and ensures safety and operational standards are met.
- Provide a welcoming and well-maintained environment to customers within our team, effectively facilitate maintenance and vendor management.
- Drive the team with effective communication and provide coaching on customer service and sales strategies.
Administrative Assistant
Bassett Healthcare
01.2016 - 01.2017
- Collection of demographic and financial information during scheduling and registration processes.
- Adherence to strict confidentiality regarding patient information
- Processing insurance eligibility, Payment collection and reconciliation daily.
- Coordinate referrals to specialty providers
- Creation of master schedules for all providers.
- Training of new employees
X-Ray Shooter / Team Leader
Esco Corporation
01.2011 - 01.2013
- X-rayed all parts for potential defects and per customer specifications. Processed and examined films for sharpness and quality.
- Responsible for Five areas of production leading Fourteen employees.
- Utilize Microsoft applications to create and maintain daily reports and well as ongoing projects.
- Lead daily meetings with team members as well as management to ensure on time delivery as well as address any quality or safety issues.
- Headed safety projects with some used in employee training and board meetings.
- Labor reduction project resulted in 50% reduction of labor and cost. New procedure implemented from this project.
Owner
Redemption Centers
01.2004 - 01.2010
- Managed two stores and six employees in day-to-day operations of purchasing returnable bottles and cans to be recycled.
- Coordinate merchandise delivery with vendors.
- Responsible for all accounts payable and receivable.
Receptionist
Dr. Richard Mutty
01.2003 - 01.2006
- Scheduling office appointments, telecommunication with patients, hospital staff, and insurance carriers.
- Coding of all in-office procedures.
- Maintenance of all confidential patients’ records.
- Accounts receivable of all receipts in absence of billing clerk. Assist doctor with injections and casting in absence of nurse.
CSR
Oneida Silversmiths
01.1998 - 01.2002
- Telecommunication for various 800 lines including ordering of products and warranty issues for consumers.
- Assisted as needed with cooperate accounts.
Buyer
Instrument Control Service
01.1996 - 01.1998
- Purchase of all material related to construction, technical services, and engineering.
- Successfully processed $90,000.00 of outstanding purchase orders in first thirty days.
- Working lunches with vendors regarding product pricing and availability.
- Maintenance of purchase orders from placement to receipt.
Education
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Syracuse University CBIT
01.2002
Skills
- Outstanding Customer Service
- Production / Planning Management
- Excellent Computer Skills
- Team Oriented
- Dedicated In Assisting Others
- Leadership Quality
Certification
Microsoft Help Desk Certified
Timeline
Customer Service Rep
JC Home Medical
01.2021 - Current
Team Leader / CSR
Harte Hanks
01.2018 - 01.2019
Relief Property Manager
Public Storage
01.2017 - 01.2018
Administrative Assistant
Bassett Healthcare
01.2016 - 01.2017
X-Ray Shooter / Team Leader
Esco Corporation
01.2011 - 01.2013
Owner
Redemption Centers
01.2004 - 01.2010
Receptionist
Dr. Richard Mutty
01.2003 - 01.2006
CSR
Oneida Silversmiths
01.1998 - 01.2002
Buyer
Instrument Control Service
01.1996 - 01.1998
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Syracuse University CBIT
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