Lisa Nilsson

Assistant Private Events Manager

• Assist in planning and coordinating private events, ensuring seamless execution and exceptional guest experiences. Working closely with our guests to understand their needs, customizing events to align with their expectations and our restaurants standards.
• Effectively communicating with our HOH team in regard to menu selections, special modifications, and ensuring all allergy concerns are addressed with the highest level of attention and care.
• Proficient in Tripleseat, OpenTable, Toast and Microsoft Word

Shift Lead

• Collaborate closely with the management team to oversee front-of house operations.
• Help to maintain high standards of guest service, addressing guests concerns promptly and professionally.
• Ensured guest safety by carefully managing food allergies, coordinating with guests, servers and the HOH team to confirm modifications and avoid cross contamination or potentially life-threatening situations from occurring.
• Monitored staff performance and provided constructive feedback to improve service quality and operational efficiency

• Regular opening and closing server who ensured the restaurant was clean, organized, and fully set up for the following shift.
• Assisted and lead private parties, ensuring seamless service and exceptional guest satisfaction.
• Trained newly hired servers to meet our restaurant's high standards of quality and guest service.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

• Assisted in training new hires, providing guidance on restaurant standards and best practices.
• Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
• Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
• Served food and beverages promptly with focused attention to customer needs.

• Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Trained new staff on menu knowledge and service protocols, raising team's overall performance.