Lisa Noce
Lansing,IL
Summary
Hardworking customer service representative bringing over ten years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.
Overview
11
11
years of professional experience
Work History
Patient Service Representative
Northwestern Medicine
02.2023 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Improved patient satisfaction by providing exceptional customer service during check-in and check-out processes.
- Used Epic to schedule appointments.
- Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.
- Took copayments and compiled daily financial records.
- Balanced deposits and credit card payments each day.
Medical Courier
Accurate Elite
11.2021 - Current
- Properly documented all specimens received using CXT app.
- Picked up medical specimens from multiple businesses within 30 square mile territory daily.
- Picked up packages and made deliveries promptly, exceeding prior delivery records by 10% in just a matter of weeks.
- Built and maintained professional relationships with customers.
- Communicated route progress to dispatchers, noting traffic and construction issues to avoid delays for critical deliveries.
- Developed strong sense of most efficient routes to avoid traffic and construction on local roads and highways.
- Escalated issues to supervisor for immediate remediation.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Paralegal
GWC Injury Lawyers
10.2017 - 09.2021
- Communicated with outside vendors on behalf of attorneys and legal departments.
- Conducted detailed client intakes and entered information into company database.
- Established Medicare and Medicaid cases via phone calls or portals.
- Reviewed file for any liens and negotiated them according to the type of lien it is and the settlement amount.
- Prepped file for distribution, drafted check request for attorney review, drafted settlement statements for client's review and signature, crated invoices, drafted check letters, mailed out checks, purged and closed file's.
- Answered client calls per to respond to inquiries, using open-ended questioning skills to attain applicable information.
- Communicated pertinent information to clients via phone, email and mail.
- Conferred with clients and other involved parties to gather and track case information.
Customer Service Representative
Maximus
11.2015 - 02.2017
- Provided primary customer support to internal and external customers in fast-paced environment.
- Educated customers on what a mmc is and the importance of choosing a health plan also explained the different health plan options.
- Answered constant flow of inbound customer calls and entered and updated client information in our system.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- I was also trained to be a part of a special team that handled calls from senior citizens that had both Medicare and Medicaid, I made sure to take the time and explain everything thoroughly for them.
- Answered constant flow of customer calls with minimal wait times.
Customer Service Clerk
Dotty's Cafe
12.2013 - 07.2015
- Restocked supplies such as coffee, tea, napkins, snacks and bathroom necessitates as well.
- Greeted incoming customers and answered questions about available services.
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Answered questions about store policies and concerns to support positive customer experiences.
- Assisted customers by answering questions and fulfilling requests.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Light cooking and serving.
Education
GED -
City Colleges Of Illinois
Chicago, IL05.2012
Skills
- Proficient in MS Office
- Document filing
- Negotiation
- Administrative support
- Strong organizational skills
- Active listening skills
- Courteous demeanor
- Adaptive team player
- Seasoned in conflict resolution
- Medical Software
- Appointment Scheduling
- Patient confidentiality
Timeline
Patient Service Representative
Northwestern Medicine
02.2023 - Current
Medical Courier
Accurate Elite
11.2021 - Current
Paralegal
GWC Injury Lawyers
10.2017 - 09.2021
Customer Service Representative
Maximus
11.2015 - 02.2017
Customer Service Clerk
Dotty's Cafe
12.2013 - 07.2015
GED -
City Colleges Of Illinois