Lisa Noell
Garland,TX
Summary
Motivated professional with several years of experience offering office support in industry. Energetic and reputable individual possessing strong work ethic, professional demeanor and superb initiative. Exceptional customer service and decision-making skills.
Overview
16
16
years of professional experience
Work History
Region Administrative Assistant
Rollins
Carrollton, TX
10.2022 - Current
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Provided administrative support to our Region's 11 branches.
- Biweekly control of timesheet approvals, pay issues, and supplemental submissions for over 300 employees.
- Handled confidential documents in an organized fashion according to established protocol.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Compiled data from various sources into organized reports for review by management team.
- Processed invoices for payment using accounting software applications.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Coordinated and scheduled meetings, including room reservations, catering, and technical setup, for seamless execution.
- Responded to customer issues to provide immediate resolution and improve retention.
- Conducted monthly branch audits.
Customer Relations Specialist
Orkin Pest Control
Garland, TX
04.2008 - 10.2022
- Performed administrative tasks such as filing, data entry, and document preparation.
- Heavy phone interaction and scheduling with customers.
- Tracked customer satisfaction surveys and responded accordingly.
- Resolved customer complaints promptly and efficiently.
- Answered customer inquiries via telephone, email and in person.
- Participated in team meetings to share best practices regarding customer relations management.
- Daily collections activity on past-due accounts.
Education
Some College (No Degree) - General Studies
Richland Community College
RichardsonSkills
- Office Administration
- Expense Reporting
- Calendar Management
- Digital Archiving
- Document Control
- Quality Assurance
- Invoice Processing
- Meeting planning
- Data Entry
- Records Management Systems
- Payroll Processing
- Collections
Timeline
Region Administrative Assistant
Rollins
10.2022 - Current
Customer Relations Specialist
Orkin Pest Control
04.2008 - 10.2022
Some College (No Degree) - General Studies
Richland Community College
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