Lisa Nogales
Vista,CA
Summary
Dynamic retired owner/operator with a proven track record in managing the daily operations of a successful massage therapy clinic, including customer scheduling, cultivating and fostering long-term client relationships and effectively resolving issues to uphold a positive business reputation.
Overview
21
21
years of professional experience
Work History
Owner/Operator
Adobe Massage Therapy
Yuma, Arizona
09.2001 - 09.2022
- Managed daily operations of a busy massage therapy clinic.
- Trained and supervised massage therapists on best practices.
- Scheduled appointments and managed client communications effectively.
- Resolved customer complaints promptly and professionally in order to maintain a positive reputation for the business.
- Created a friendly atmosphere for clients and staff to enhance comfort and satisfaction.
- Established long-term relationships with customers by promoting great service and engagement skills and quickly resolving issues.
- Oversaw hiring process for new employees, from recruiting to onboarding training.
- Maintained inventory of therapeutic supplies and equipment.
- Identified potential risks associated with operations in order to minimize liabilities.
Education
LMT Certification - Body Mechanics
Mueler College of Holistic Studies
San Diego, CA08-2001
Skills
- Client management
- Appointment scheduling
- Customer relationship management
- Risk management
- Supply chain oversight
- Client engagement
- Massage therapy procedures
Availability
- Available to work normal business hours on a part-time basis on weekends from Friday through Sunday as needed. I am limited to a 16-hour workweek due to SS disability insurance parameters.
Timeline
Owner/Operator
Adobe Massage Therapy
09.2001 - 09.2022
LMT Certification - Body Mechanics
Mueler College of Holistic Studies