Lisa Novander
Restaurant Management
DeFuniak Springs,FL
Summary
Experienced Food Service Manager with a proven ability to manage all facets of food service operations. Proficient in staff supervision, inventory management, and budget control to optimize efficiency and profitability. Skilled in upholding stringent standards of food quality, safety, and customer satisfaction. Adept leader capable of inspiring and guiding teams to hit goals.
Overview
17
17
years of professional experience
1
1
Certificate
Work History
Restaurant Manager
AJ's on the Bayou
Fort Walton Beach
06.2024 - Current
- Increased profit margins by strategically managing food, beverage, and labor costs.
- Created a reservation platform enhancing guest satisfaction and minimizing delays.
- Provided comprehensive training to front-of-house staff on restaurant policies.
- Investigated complaints to identify areas for improvement in quality and accommodations.
- Managed staffing schedules, ensuring optimal workforce distribution for seamless operations.
- Compiled detailed summaries of financial performance on a weekly and monthly basis.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Ensured accuracy of employee time sheets before payroll processing.
Restaurant Manager
The Y.O. Ranch Steakhouse
Dallas
02.2023 - 05.2024
- Maximized profitability by managing food, beverage, and labor expenses.
- Managed and drove the success of the hotel's concierge initiative, enhancing restaurant earnings.
- Ensured compliance with all food safety regulations and sanitation standards.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Accomplished restaurant and bar human resource objectives by recruiting, selecting, orienting, training, assigning, scheduling, coaching, counseling and disciplining management staff.
Restaurant Manager
Adam's Ribs
Prince Frederick
09.2021 - 11.2022
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Ensured compliance with all food safety regulations and sanitation standards.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Delegated work to staff, setting priorities and goals.
- Created new menu items based on customer feedback and industry trends.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
FOH Manager
Chief's Restaurant and Bar
Tall Timbers
05.2021 - 09.2021
- Managed key benchmarks to sustain storewide performance standards.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Coached and developed team members to support employee growth and development.
- Upheld operating procedures and safety standards to maximize guest satisfaction.
- Prepared and managed the front of house budget, optimizing expenses to increase profitability.
- Organized special events such as promotional activities, holiday parties.
Restaurant Manager; Bartender
Jake and Al's Chophouse
Lusby
05.2008 - 05.2021
- Greeted guests with friendliness and professionalism.
- Assisted in inventory management by restocking shelves with beverages, glassware, and other supplies as needed.
- Introduced bar staff to precision pouring and waste reduction tactics to lower liquor costs.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Conducted training sessions for bartenders to enhance drink-making skills and sales techniques.
- Balanced daily registers and generated sales reports for management.
- Followed all company policies regarding the safe handling of alcoholic beverages.
- Controlled costs by monitoring pour levels for bottles used behind the bar.
- Conducted weekly team meetings to discuss performance issues and provide feedback.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Delegated work to staff, setting priorities and goals.
Education
Some College (No Degree) - Phlebotomy
CSM
La Plata, MDSkills
- Restaurant operations management
- Kitchen Supervision
- Menu development
- Talent Acquisition
- Customer Service Excellence
- Menu Strategy
- Labor and food cost control
- Point of sale (POS) system operation
- Complaint resolution
- Wine history
- Full service restaurant background
- Employee schedule management
- Trained in performance and wage reviews
- Catering coordination
- Inventory control and record keeping
- Reservation handling
- Wine service etiquette
Affiliations
- Gardening
- Kayaking
- Tennis
Certification
- TABC certified
- Tips certified
Accomplishments
French service; Proficiency in Open Table, Toast, Cake, Micros and Ambit POS systems
Timeline
Restaurant Manager
AJ's on the Bayou
06.2024 - Current
Restaurant Manager
The Y.O. Ranch Steakhouse
02.2023 - 05.2024
Restaurant Manager
Adam's Ribs
09.2021 - 11.2022
FOH Manager
Chief's Restaurant and Bar
05.2021 - 09.2021
Restaurant Manager; Bartender
Jake and Al's Chophouse
05.2008 - 05.2021
Some College (No Degree) - Phlebotomy
CSM
Similar Profiles
MUMTAZ VADSARIYAMUMTAZ VADSARIYA
Sales Associate at Aj's Auto SalesSales Associate at Aj's Auto Sales
Mishka MckenzieMishka Mckenzie
Salesperson at Aj's Seafood and Oyster Bar DownstairsSalesperson at Aj's Seafood and Oyster Bar Downstairs
Jasmine MoreiraJasmine Moreira
Shift Manager at AJ's CheesecakesShift Manager at AJ's Cheesecakes
Francis Turner, IIIFrancis Turner, III
Senior Pastor at First Methodist ChurchSenior Pastor at First Methodist Church
Anastasia BrownAnastasia Brown
Correctional Officer at Florida Department Of CorrectionsCorrectional Officer at Florida Department Of Corrections