Lisa Nucci

• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Developed and implemented new strategies and policies to establish long-term business objectives and provide strong and sustainable organizational leadership.
• Cultivated strong relationships with external partners to foster collaboration and maximize resources.
• Reduced operational costs through strategic cost management initiatives.
• Drives financial performance and implements measures to enforce compliance with budgetary standards.
• Supported project management team for optimal performance.
• Prepared annual budget forecasts and monitored performance to meet organizational objectives.
• Developed and implemented new strategies and policies in collaboration with executive partners to establish and achieve long-term business objectives, providing company with strong and sustainable organizational leadership.

Oversees all operational components of campus in order to meet agreed upon student service program delivery, strategic, financial, academic operations, and campus based institutional goals in support of student success

• Responsible for full oversight and leadership of student services, admissions, academic scheduling, retention committee, budget and finance, full profit and loss accountability, financial services, Title IX, IT, campus enterprise safety, security and incident command, local government relations, marketing and events, vendor and third-party relations, facilities management, oversight of all business related metrics, and clinical coordination
• Demonstrates full expertise to delivering optimum student support services
• Works effectively with both campus and national team members to run successful campus operation to ensure student engagement, satisfaction and success
• Provides direction and leadership to admissions and student services teams. Develops and coordinates student enrollment activities
• Plans and provides superior, caring environment through effective student-centered activities
• Ensures that student service team's activities meet all new and continuing student needs in areas of student finances, academic advisement, retention, counseling and registrar services, and clinical coordination
• Serves as campus Incident Coordinator (IC)
• Supervises IT and works with local and national team members to maintain effective, timely and up to date service delivery
• Ensures that all campus activities and operations are carried out in compliance with all regulations
• Ensures timely scheduling of classes based on student, faculty and curricula needs
• Monitors campus financial performance, develops and implements strategies to meet or exceed financial goals, and prepares budget reports for President and national finance team
• Hires and on boards operations staff
• In partnership with President and national team, monitors overall campus performance in operational areas and development and implements plans to address areas of deficiency
• Works closely with national marketing team to ensure that resources are utilized appropriately based on local market conditions
• Ensures that all campus activities and operations are carried out in compliance with statutory regulations
• Responsible for planning, assigning and directing work of subordinates; appraising their performance and addressing areas of concern
• Develops and coordinates student enrollment activities
• Ensures that student service team's activities meet all new and continuing student needs in student finance, academic advisement and counseling and registrar services
• Established and maintained productive working relationships with staff to resolve operational difficulties and to promote interdisciplinary, collaborative approach to customer service provision

• Appointed to serve on US Congressman Charlie Crist Veteran's Advisory Board - Subcommittee on Healthcare to address healthcare matters impacting US Veterans
• Served as Veterans Homelessness Task Force Leader at Bipartisan Veterans Advisory Board Meeting under US Congressmen Charlie Crist and Gus Bilirakis' leadership
• Presented recommendations to Congressmen on how to reduce and eliminate Veterans Homelessness in community

Directly accountable and responsible for the effective and efficient management of campus operations to include full departmental oversight of the following:

• Administration
• Human Resources
• Governmental Affairs
• Workman's Compensation Insurance
• Unemployment Insurance
• Employee Retirement/Benefits
• Public Affairs and Communications
• Financial Aid
• Technology
• Career Services
• Accreditation and Compliance
• Safety and Facilities
• Registrar and Bursar
• Operational and Capital Budgets
• Profit and Loss (P&L)

• Researched, analyzed and interpreted data needed to formulate reports and make actionable recommendations based on research discoveries, regarding entry into proprietary niche education training market pertaining to university system and military police spaces
• Created organizational budget for all departments encompassing university and military spaces to include measurable performance metrics, training, and development plan
• Analyzed and documented student program requirements, associated metrics, curriculum design, and training/instruction development practices needed to launch curriculum plan
• Supervised project schedules evaluate progress toward important milestones at every phase of project

• Planned, organized, and controlled campus budget and P&L of $50 million dollars
• Oversaw the key metrics of student enrollment, retention, revenue, operating income, risk management, audit operations, student services, accreditation, operating margin, new programs, graduate starting salaries, and employment rate
• Monitored Sarbanes Oxley compliance and effectiveness which resulted in zero findings on most recent campus audit
• Collaborated with Academic Affairs to prepare for the upcoming Middle States Accreditation 2016 Self-Study
• Oversaw human resources through proper hiring, headcount management, and evaluation of staff performance
• Monitored industry trends and introduced new services to update marketing strategies
• Directed and oversaw capital improvement projects
• Oversaw strategic institutional decision-making to develop, enhance and enforce student service support and academic outcomes mission
• Led change management and operations retention strategy to reduce student attrition by 10% over an 18 month period
• Generated new business by reaching out to prospective community partners and presenting at conferences and community meetings
• Fostered collaboration and development of new practices by academic leaders
• Collaborated with operational and academic partners to develop and actualize strategic plans to advance institutional mission and objectives and promote revenue, profitability and growth needed to reinvest into new, innovative student facing programs

• Planned, organized, and controlled campus budget of $25 million dollars
  Directed overall sales revenue, profit, enrollment, compliance, employee relations, retention, academic quality and public image and branding for campus
• Successfully lead, communicated, and executed multiple organizational initiatives and strategies that transitioned campus personnel from matrix based environment to competency based environment while improving year over year campus performance
• Executed performance coaching, management and accountability strategies which resulted in significant year over year improvements in overall campus performance
• Created multiple volunteer activities designed to give back to Tampa Bay area
• As faculty member, instructed Bachelor's and Master's level courses in business, leadership, management, communications, organizational development, human resources and managing change
• Managed daily operations while overseeing multiple locations to foster increased productivity

• Planned, organized, and controlled campus budget of $10 million dollars
• Exceeded profit goals at 240.8% over prior year
• Exceeded total sales enrollment goals at 66% over prior year
• Reduced overall expenses by 21%
• Proven human resources leadership, expert hiring, and assessment skills
• Increased campus retained percentage by 4% - 60% to 64%
• Reduced bad debt by 23%
• Consistently performing within top 5% campus directors nationwide
• Increased lead conversion rates by additional 25%
• Consistently performing within top 5% of all Tier IV and V campus directors nationwide

• Served as Platoon Commander/Transportation/Logistics Operations Officer and oversaw tactical command, operations, talent management and safety of 100 plus Marines
• Planned organized and controlled operational budget of $50 million dollars to include monthly financial planning, business analysis, forecasting and statistical analysis responsibilities in US and overseas/combat environment
• Awarded Navy Achievement Medal for leading port deployment project that transported $150 million dollars in fixed assets and 500 Marines overseas to Saudi Arabia in support of Operation Desert Storm
• Commissioned Second Lieutenant, Promoted to 1st Lieutenant and then Captain
• Selected from group of 30 Officers to serve as Special Staff Officer throughout Gulf War