Years of nephrology experience
Lisa Nuckolls RN CNN BSBM
Nashville,TN
Summary
Talented, professional, and versatile nurse with 30 years of experience in a variety of clinical and operational roles primarily in Nephrology, and most recently in value-based care. Creative and highly strategic with excellent leadership and client relations abilities. Professional and outgoing with success in building relationships and creating collaborative relationships internally and externally.
Overview
30
30
10
10
Years of Value-based care
2
2
Start ups
Work History
VP Quality and Effectiveness
Evergreen Nephrology
Nashville, TN
04.2022 - Current
- Led startup and creation of operational procedures and workflow planning. SME for all workflows, policies and procedures, and education around care coordination and transitions of care, optimal starts, PHQ-9/PAM surveys and the CKD-ESKD journey.
- Identified and established KPIs to improve team efficiencies. Developed and implemented clinical and productivity audits.
- Developed strategic plans to support the vision of the organization and began the process for NCQA accreditation.
- Cultivated a culture of collaboration among department heads to facilitate cross-functional project execution. Participated in developing and implementing the new Care Management platform.
- Automated manual processes and documentation tracking, giving better insight to care gaps and opportunities.
- Reviewed reports from functional areas to assess progress towards quality metric goals.
- Am a voting member of the credentialing committee, started and lead the Policy and Procedure Committee, participated in SteerCo, participated in our patient-family advisory panel (PFAC), and co-collaborated with physicians on the Evergreen Physician's Leadership Council (EPLC)
Director Clinical Quality and Care Coordination
Cricket Health
San Francisco, CA
03.2019 - 04.2022
- My first start up and was employee #20
- Identified and established KPIs to improve team efficiencies and clinical strategies.
- SME for electronic platform development and optimization to capture data, improve efficiencies and correlate outcomes. Performed demos of the platform for potential partners.
- Worked with payer and physician partners to implement best practices for care coordination, decreasing duplication of servies, increase collaboration. Implemented audits to ensure compliance and perform root cause analysis.
- Trained internal and external teams on processes and outcomes,workflows to decrease hospitalizations and preventable readmissions, improve optimal starts, and ensuring appropriate medication management to slow kidney disease progression.
- Lead the company to URAC accreditation
Dialysis Care Coordination Program Manager
Dialysis Clinic Inc.
Nashville, TN
2015 - 2019
- Directed and guided nurses and other members of the IDT in effective patient care strategies and compliance requirements.
- Developed and implemented the Care Coordination program for 6 ESCO markets to decrease cost and improve care.
- Compiled and reported out on patient outcomes, performed root cause analysis and ran quarterly ESCO meetings with clinicians and physicians in each market.
- Lead team-building and emotional intelligence activities.
Quality Focus Coordinator
Dialysis Clinic Inc.
Nashville, TN
2011 - 2015
- Identified areas of improvement for the company.
- Created resources for process auditing and process improvement.
- Tracked and trended outcomes and process improvement activities.
- Participated in new hire on-boarding and leadership trainings.
Corporate Nurse Consultant
Dialysis Clinic Inc.
Nashville, TN
2000 - 2004
- Created staffing tools for increased operational efficiency.
- Created training and education for staff and patients.
- Responsible for around 40 clinics being survey ready, provide operational support and help roll out company-wide initiatives.
Director of Clinical Services
DaVita
Brentwood, TN
2011 - 2011
- Lead a team of Clinical Service Specialists to ensure division compliance.
- Established performance objectives and evaluated staff performance regularly.
- Implemented strategies to ensure efficient utilization of available resources while meeting organizational goals.
Group Facility Administrator
DaVita
Nashville, TN
2006 - 2011
- Clinically and operationally responsible for 3 dialysis clinics in the market.
- Was a DSS Leadership facilitator.
- Awarded the Captain's Award in 2010 for high-performing leadership in the division.
- Was a CQI "Jedi Knight", leading quality and process improvement.
- Was part of the national company committees for productivity, staffing, going green and the digiQIFFM (QPI) testing.
Regional Outcomes Director/Clinical Services Specialist
Gambro/Davita (merger)
Nashville, TN
2004 - 2006
- Responsible for 11-13 dialysis clinics' clinical outcomes and survey readiness.
- Provided clinic training.
- Participated in QAPI and helped identify root causes for suboptimal outcomes or clinical audits.
- Wrote action plans for deficiencies and in response to state surveys.
- Lead and maintained my team through the merger.
Multiple Roles Through Progression
Vivra Renal Care/Gambro Healthcare (Merger)
West, TN
1996 - 2000
- 1998-2000 Clinical Manager of Memphis East. 32 stations, 3 shifts, 6 days a week.
- 1997-1998 Unit Administrator/Clinical Manager in Covington, TN. Opened as a denovo, 12 stations, grew from 2 shifts 3 days a week to 3 shifts 6 days a week.
- 1996-1997 Staff Nurse/Charge Nurse in Dyersburg, TN. Asked to open the clinic in Covington.
- Lead and maintained my team through the merger.
Staff Nurse
Puget Sound Kidney Centers
Everett, WA
1994 - 1996
- Total patient care for hemodialysis patients.
- Managed patient care technicians.
LPN/Graduate Nurse/RN
Silver Lake Family Medical Center
Everett, WA
1993 - 1994
- Personal nurse for one physician per day in 6-physician primary care practice.
Pharmacy Technician Level B
Silver Lake Pharmacy
Everett, WA
1986 - 1993
- Transcribed prescriptions
- Delivered prescriptions to house bound patients.
Education
Bachelor of Science - Business Management
University of Phoenix
Tempe, AZ05-2008
Associates of Arts And Sciences - Nursing
Everett Community College
Everett05-1993
Some College (No Degree) - Business Administration
Aquinas Primetime
Nashville, TNSkills
- Process Improvement
- Workflow Creation
- Data Analysis
- Metrics Tracking
- Staff Development
- OKRs and KPIs
- Complex Problem-Solving
- Policy and Procedure Development
- Training and Mentoring
- Public Speaking
Certification
- Registered Nurse, licensed in TN and all compact states. Also active licenses in Oregon, California and Massachusetts
- CNN Certified Nephrology Nurse (since 1997)
- Level II Certified water treatment system operator
- Reuse technician certified
Military Experience
- United States Army Nurse Corp
- Enlisted in 1990, highest enlisted rank E-4 (specialist)
- Obtained commission as an RN in 1994.
- Honorably discharged/resignation of commission as O2 (1st Lieutenant)
Memberships
- American Nephrology Nurses Association (ANNA)
- Renal Healthcare Association
- Non-Profit Kidney Care Alliance (through 2019)
Presentations performed at Conferences/Partners
- 2020 Southwest Nephrology Conference: Evidence based kidney care at scale: The Cricket Health Vision
- 2016 NRAA Fall Conference: Dialysis Care Coordination
- 2014 Renal Services Exchange (NRAA): Case Management and Care Coordination
- Ascension Health: Partnering to Improve Care for Patients with CKD
- Alive Hospice: Timeline for Kidney Disease
- QSource: Care Transitions for Patients with Renal Failure
DCI Company Meetings
- Leadership, Nurse Manager Training, Spring and Fall National Annual Meetings, Medical Director Meetings, Vascular Access Workshops, Quarterly ESCO Leadership meetings. Topics include:
- Emotional Intelligence, Anger Management, Change Management, Critical Thinking, Staffing and Scheduling, Interdisciplinary Team Functions, QAPI, Anemia Management Pilot, Cannulation Best Practices, Medication Reconciliation, Effective IDT meetings, Role of the Medical Director for Vascular Access, Utilizing the Vascular Access tool kit (created by me), Quality Improvement, Arbinger Keynote, Quality Outcomes, Process improvement, Leadership Roles, CKD Education Tool Kit and 120 Day Pathways, Post Hospital Care for Hospital Services, Catheter Reduction.
Publications
- 2015 Transitions of Care Toolkit (under Lisa Hobson) Forum of ESRD Networks' Medical Advisory Council
References
References available upon request.
Timeline
VP Quality and Effectiveness
Evergreen Nephrology
04.2022 - Current
Director Clinical Quality and Care Coordination
Cricket Health
03.2019 - 04.2022
Dialysis Care Coordination Program Manager
Dialysis Clinic Inc.
2015 - 2019
Quality Focus Coordinator
Dialysis Clinic Inc.
2011 - 2015
Corporate Nurse Consultant
Dialysis Clinic Inc.
2000 - 2004
Director of Clinical Services
DaVita
2011 - 2011
Group Facility Administrator
DaVita
2006 - 2011
Regional Outcomes Director/Clinical Services Specialist
Gambro/Davita (merger)
2004 - 2006
Multiple Roles Through Progression
Vivra Renal Care/Gambro Healthcare (Merger)
1996 - 2000
Staff Nurse
Puget Sound Kidney Centers
1994 - 1996
LPN/Graduate Nurse/RN
Silver Lake Family Medical Center
1993 - 1994
Pharmacy Technician Level B
Silver Lake Pharmacy
1986 - 1993
Bachelor of Science - Business Management
University of Phoenix
Associates of Arts And Sciences - Nursing
Everett Community College
Some College (No Degree) - Business Administration
Aquinas Primetime
Similar Profiles
Mariah ChapmanMariah Chapman
LICSW at Evergreen NephrologyLICSW at Evergreen Nephrology
Ami BosticAmi Bostic
Adult Nurse Practitioner at Evergreen NephrologyAdult Nurse Practitioner at Evergreen Nephrology
Wade SwearingenWade Swearingen
Staff Accountant at Evergreen NephrologyStaff Accountant at Evergreen Nephrology
Nic ClarkNic Clark
Sales Consultant New Nissan Stadium at Tennessee TitansSales Consultant New Nissan Stadium at Tennessee Titans
Roman StadnykRoman Stadnyk
Senior Software Engineer at Picket HomesSenior Software Engineer at Picket Homes