Lisa Obenreder
Cuyahoga Falls,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
10
10
years of professional experience
Work History
Buffalo Wild Wings
Independence, Ohio
03.2017 - 02.2018
- Enhance customer satisfaction, meet sales and profitability goals and manage staff effectively
- Balance drawers and safe
- Track inventory.
Hostess/Server
Kent, Ohio
03.2013 - 03.2017
- Provide customer service
- Handle and balance a cash drawer and personal bank when serving
- Train and supervise new hires
- Handle walk-in and call-ahead orders
- Handle customers in a timely manner while providing the correct information.
Cashier/Cook
Five Guys
Cuyahoga Falls, Ohio
06.2009 - 10.2012
- Provide customer service
- Balance and handle a cash drawer
- Handle customer complaints
- Cook and serve a variety of food
- Clean and close the restaurant
- Handle customers in a timely manner while providing the correct information.
Floor Team Member(Holiday Help)
Macy's Inc.
Akron, Ohio
11.2007 - 12.2009
- Provide customer service
- Handle customers in a timely manner while providing the correct information
- Keep my selected area clean and neat
- Balance a cash drawer
- Answer phones and provide product information.
Recovery Claims Associate
Sedgwick CMS
- Maintained accurate records of all claim processing activities in accordance with company policies and procedures.
- Conducted research on claim issues, utilizing available resources such as databases and other documentation.
- Interacted with clients via telephone, email, or in person to discuss claim status and provide updates.
- Processed 200 claims daily and expertly handled as many as 200 files with impeccable quality.
- Determined liability, compensability, and benefits due on each claim.
- Resolved customer complaints related to denied or delayed claims in a professional manner.
- Updated existing processes and procedures as needed based on changes in industry standards or organizational needs.
- Assessed claims to determine validity and appropriateness of coverage according to policy guidelines.
- Supported efficient handling of complex claims and followed up on open, denied, or suspended claims to complete required line items.
- Participated in training sessions designed to improve understanding of new products and services offered by the company.
- Analyzed data and formulated decisions regarding the approval or denial of claims.
Manager/ Customer Service Operations
Pet Supplies Plus
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Entered time and attendance logs in preparation for payroll.
- Recruited and hired qualified candidates to fill open positions.
- Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.
- Maintained adequate staffing to meet objectives within budget.
Education
Business
Kent State University
01.2013
Education and Business
The University of Akron
01.2008
Skills
- Ability to work in a fast paced environment
- Excellent people skills
- Experience in a high call volume
- Experience handling money and balancing a cash drawer
- Experience in assisting others in completing a common goal
- Proficient in Microsoft Office
- Consistently exceeding Expectations in processing claims
Timeline
Buffalo Wild Wings
03.2017 - 02.2018
Hostess/Server
03.2013 - 03.2017
Cashier/Cook
Five Guys
06.2009 - 10.2012
Floor Team Member(Holiday Help)
Macy's Inc.
11.2007 - 12.2009
Recovery Claims Associate
Sedgwick CMS
Manager/ Customer Service Operations
Pet Supplies Plus
Business
Kent State University
Education and Business
The University of Akron