Lisa Oden

Receptionist

Blue Water Children’s Health Care

06.1991 - Current

Offered friendly and knowledgeable assistance to all guests.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Handled cash transactions and maintained sales and payments records accurately.
Resolved customer problems and complaints.
Responded to inquiries from callers seeking information.
Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Answered central telephone system and directed calls accordingly.
Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Corresponded with clients through email, telephone, or postal mail.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.
Managed multiple tasks and met time-sensitive deadlines.
Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Maintained confidentiality of information regarding clients and company.
Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
Sorted, received, and distributed mail correspondence between departments and personnel.
Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Prepared referrals though patient's insurance