Lisa ODonnell

Areas of training included front-end, membership, audits, mpu, opening and closing procedures. Everything is completed in a professional, timely, fire department urgency way. Always making eye contact, smiling, greeting the members. Being approachable to our members and fellow teammate's.

Front-End

• Door audits
• Price adjustments
• Voids
• EDP
• Opening procedures
• Daily operating Procedures
• Closing procedures
• AS400
• Pin pad/standalone/ ATM inspection
• Run reports
• Mimo
• Verify daily register sheets
• Ensure all RF scanners are accounted for and charging
• All Ipads charged and accounted for
• Ring up supplies for food court, deli, front end, and cds
• Door counts
• Floor walks
• MPU
• Break-aide

Audits

• RF scanner sign-in, start new audit.
• Ensured work area was safe and clean
• Print reports, for completed audit.
• RF scanner always signed- off and secured when not in use.
• Daily log organized and easily scannable.
• High end returns immediately scanned, and put in mpu and log sheet signed.

Membership

• Greet each member with a smile, eye contact, and listening
• Signed new members up
• Assisted members with DMC
• Auto renewal
• Print temporary memberships
• Overrides/ keys
• Returns
• Costco Anywhere Visa- spoke of the benefits
• Costco Travel- Spoke of the benefits
• Benchmarks

• Demonstrated commitment to Costco's core values, leading by example and fostering a culture of excellence.
• Maintain high safety standards to ensure a secure workplace for all employees and members.
• Front End
• Clothing
• Bakery

After completing SIT, I was chosen to supervise three times.

• Greet members, ask for membership
• Conversate with the members, find everything you were looking for?
• Offer a box
• Ready the basket for the cashier
• Assist the cashier with a count, to ensure all items are accounted for.
• LISA (look inside always)
• BOB (bottom of basket)
• Run perishable go backs
• If the member has an opened,wilted, broken product offer to get a new one.
• Maintain a clean and orderly work area
• Clean the belt and loading area
• Keep boxes under the belt/ loading area neatly
• Do box runs

• Job transfer
• Sign daily log sheet
• Count drawer
• Any discrepancy, call a supervisor
• Greet the members with a smile
• Ask for membership
• Check membership, person and picture match
• Merchandise awareness is a valid I.D. needed
• BOB ( bottom of basket)
• LISA ( look inside always)
• Count items in the basket
• Scan items in the basket
• Ensure number of items scanned and items counted match.
• Scan items on the belt
• Hit total
• Receive payment
• Give change if required
• Hand member the receipt
• Thank the member
• Handle till with high skill and always maintain accuracy
• Countdown till, write totals of money being left in till, on the daily log sheet. Hit Pick up, check, total, and deposit money in mimo under pick up.
• Dropping a till, hit pick up, check, total take the till and any checks and deposit as a closing till,put any checks ina plastic sleeve, then in a tube and shoot it up.

Entrance

• Greet members, welcome in! Enjoy your shop!
• If membership is expired, inform the member politely that they can renew at membership or at the register.
• Forgot membership? Direct the member to membership.
• Give members directions to the area, person or product they are looking for.
• Member has a dog? Politely ask is this a service animal?
• Member has a visible gun on the? Quietly and calmly let the member know that no weapons are allowed in the building.

Exit Door

• Eye contact, smile and greet the member.
• Check receipt
• Check the date
• Daily code
• Total number of items
• Color of receipt
• Audit- short item(s)
• Audit- overcharge item(s)
• Call for audit
• Entrance door worker call's for a sup to the door for an audit.
• Fill out audit form
• Date
• Time
• Register number
• Ring number
• Cashier- SCO
• Security name
• Security signature
• Item(s)
• Price(s) if able.
• Self-motivated, with a strong sense of personal responsibility.
• Work effectively in fast-paced environments.

• Greet members
• Strike up a conversation
• Ask which membership they currently have with us.
• Give the member the information on the benefits of upgrading
• Do a look-up on the computer, letting the member know how much they would have earned at this point, and how much it would be to upgrade. If the member chooses to upgrade the purchase they just ade will go toward the 2% reward.
• MBA9
• MS
• ISH
• MRH

Opening/ Daily Procedures

• Turn on and sign in to computers
• Unlock all cabinets and drawers
• Unlock booth one and booth two
• Counter set up Three pens, three sticky notes, and three cups.
• Register- till
• Greet the members/ patients
• Give patients proper forms to fill out, for there hearing test.
• Check messages
• Make/reschedule appointments
• Clean hearing aids
• Replace receivers if needed
• Check warranties
• Refunds/returns
• Loaner hearing aids
• Receive packages
• Mail repairs out
• Assemble new hearing aids
• Input serial numbers
• MFR & L&D warranties in patients file
• Fax new orders
• Change hearing aid batteries
• E-Docs scan in patients case history, purchase orders, etc.
• Handle incoming calls
• Walk up's
• Proper disposal methods- batters/chemicals
• Put away supplies

Closing procedures

• Clean
• Print out next day's appointments
• Fitting appointments, ensure herin aids are charging on the work bench.
• Pick-up/repairs, hearing aid(s) are charging
• Put everything away
• Lock up all cabinets and drawers
• Lock up booth one and booth two
• Take till to mimo
• Take scanned paperwork and put it in the front office in the blue secured bin.
• Attach the yellow chain cross hearing aid entrance

• Greet the member, smile.
• Be approachable, help members find what they are looking for in the warehouse.
• Assist members find sought items in throughout clothing and domestics.
• Organize table in proper sizing, color, and brand.
• Bring go backs to the department and complete the task.
• Ensure proper signage throughout the department
• Complete re-wraps, when time permits.
• Bring RTV items back, to RTV as needed.
• Keep clothing cart free, excluding one markdown cart.
• Picking up trash, clothing stickers to keep area clean, safe, and organized for an enjoyable member experience.
• Assisted in training seasonal workers, on what is expected in the department.
• Perimeters first, work your way in table by table.
• Tucking in clothing tags.
• Excellent communication skills, both verbal and written.
• Work effectively in fast-paced environments.
• Demonstrates respect, friendliness and willingness to help wherever needed.

• Produced consistently high-quality baked goods for members.
• Complied with health and safety codes to protect staff and members.
• Enhanced member satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
• FIFO ( first in first out rotation)
• Package items correctly in a timely fashion
• Label all items
• Print labels
• Prepare and fill molds, pans, and baking sheets
• Weigh and measure ingredients
• Clean and prepped strawberries
• Ensure work station is properly cleaned and sanitized
• Wash dishes
• Took out trash
• Documented in the daily destroy log
• Ensured product freshness by implementing proper storage techniques and regularly rotating stock.

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Work flexible hours across closing, weekend, and holiday shifts.
• Passionate about learning and committed to continual improvement.
• Proper attire worn, hair back, hair net on, hat on.
• Wash hands up to elbows, dry, put on a clean apron.
• FIFO ( first in first out rotation)
• Food safe standards and guidelines kept with all products, at all times.
• Work stations clean, neat, and stocked
• Register I took accurate order's, ensuring members satisfaction.
• Pre-orders, when completed I put it in the proper binder and right pick up date.
• Restocked lobby with condiments, napkins,lids,straws, and silverware.
• Cleaned tables
• Cleaned soda machine
• Swept the floor
• Took out the trash

Closing Procedures

• Dishes, using the four step process
• Sweep and mop floors
• Take out the trash
• Clean trash bin
• Lobby clean and sanitize all tables, condiment station, soda machine.
• Clean the outside of the windows, clean kiosk area, make sure there is register tape in all of te printers.
• Take out the trash, put new bags in, ensure trash cans are clean and sanitized.
• Refill napkins, silverware, lids and straws.
• Sweep and mop
• Front empty all hot dog wells, take all pieces to be washed.
• Remaining hot dogs write on destroy log nd put in walk in cooler.
• Clean the walls behind and to the side
• Clean inside window
• Sundae station any remaining usable product to be put in a sanitized container dated put in walk in cooler.
• Clean and sanitize sundae station and ice cream machine.
• Display case, any left over food write in destroy log and put in walk in cooler.
• Clean and sanitize display case and pizza warmer.
• Middle, take any reusable product put away in clean containers dated in the walk in.
• Clean and sanitize all prep areas and machines sweep and mop and clean the inside window.
• Clean the pizza oven
• Clean the drains
• Everyone closing/opening sign the log for what you completed.
• Manager comes in to inspect and sign the log