Lisa Ogden
Commercial Printing
Port Saint Lucie,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Commercial Printing industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
36
36
years of professional experience
Work History
Estimator/Client Services/Purchasing
Dimension Printing
11.2019 - 06.2024
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
- Increased project accuracy by diligently reviewing specifications, drawings, and other documentation.
- Identified potential risks and challenges to project cost and timeline to adjust estimates accordingly.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Established reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Purchasing paper and production materials
- Orchestrate production process , instruct file preparations, proofs, schedule all house accounts including spreadsheets to track jobs
- Increased client satisfaction by collaborating with designers to refine artwork for optimal print results.
- Prepared material orders to complete projects on time and within budget.
- Attended project meetings to provide updates and insights on project costs.
- Coordinate any outside services necessary for client's needs regarding printing project to include writing purchase orders and contacting vendors, etc
- Created production processes to make workflow more efficient, accurate and profitable.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided primary customer support to internal and external customers.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Created and maintained detailed database to develop promotional sales.
Client Services Specialist
Southeastern Printing
11.2016 - 11.2019
- Contributed to development of new client onboarding program that expedited integration process for new customers.
- Prepare internal job tickets for production from sales and incoming calls and emails
- Increased client satisfaction by collaborating with designers to refine artwork for optimal print results.
- Maintained accurate records of all client interactions, ensuring timely follow-ups and consistent communication.
- Coordinated closely with internal departments to ensure seamless delivery of products and services for clients.
- Built strong relationships with clients, fostering trust and loyalty while promoting company brand.
- Coordinate any outside services necessary for client's needs regarding printing job to include writing purchase orders and contacting vendors, etc
- Analyzed client feedback to identify areas for improvement and implemented changes accordingly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintain and organize job invoices
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Estimator /Client Service Representative
East Ridge Printing
07.2009 - 11.2016
- Used specialized software to create estimates quickly and accurately and make estimates easily understandable and shareable.
- Established reputation for delivering reliable and accurate estimates, resulting in increased client trust and repeat business opportunities.
- Gathered cost and material data for accurate and up-to-date information on material and labor costs.
- Presented comprehensive bid proposals to clients, showcasing clear understanding of their requirements and expectations.
- Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
- Collaborated with project managers to ensure accurate scheduling and resource allocation, improving overall project efficiency.
- Tracked project costs and expenses to monitor progress and identify and mitigate deviations from original estimate.
- Increased client satisfaction by collaborating with designers to refine artwork for optimal print results.
- Delivered outstanding customer service by maintaining professional demeanor during high-pressure situations.
- Responded to customer calls and emails to answer questions about products and services.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Participated in regular meetings with management to discuss performance goals, strategies for improvement, and ongoing challenges faced by the team.
- Assisted clients with navigating online platforms and tools, enhancing their overall experience with the company''s resources.
- Delivered prompt service to prioritize customer needs.
Customer Service Representative
Rochester Binding & Finishing
10.2002 - 07.2009
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Provided primary customer support to internal and external customers.
Client Service Representative
DCI
04.2000 - 08.2002
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Increased client satisfaction by collaborating with designers to refine artwork for optimal print results.
- Responded to customer calls and emails to answer questions about products and services.
Purchasing / Estimating
Upstate Litho
10.1999 - 04.2000
- Delivered comprehensive reports outlining finalized estimates aligned with scope documents for management review.
- Participated in pre-bid meetings to gain insights into client priorities while building rapport among key stakeholders.
- Streamlined communication lines between departments through the creation of a centralized database for relevant project information.
- Enhanced team collaboration by conducting regular meetings to discuss project progress and address any issues.
- Reviewed project plans and specifications to understand project requirements and accurately estimate cost and resources needed.
- Negotiated prices and terms with suppliers and vendors to secure best prices for materials and services.
Prepress Technician /Project Estimator /Lead Scheduling Specialist
Hodgins Printing
09.1988 - 10.1999
- Increased client satisfaction by collaborating with designers to refine artwork for optimal print results.
- Operated and maintained image and plate setters.
- Transferred images from master plates to unexposed plates and immersed plates in developing solutions to develop images.
- Used proportion wheels to scale copy for reductions and enlargements.
- Streamlined the printing process by creating detailed imposition layouts and ensuring accurate color separations.
- Strengthened relationships with vendors, negotiating favorable terms that resulted in cost savings on supplies such as plates, ink, paper stock.
- Maintained smooth production flow with timely preparation of job tickets, proofs, and other essential documentation.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Utilized cost-estimating software to streamline estimating processes and produce accurate and reliable estimates.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
Education
High School Diploma -
Batavia High School
Batavia, NY06.1987
Certificate - Printing And Photo Technology
Genesee-Wyoming Area Vocational School
Batavia, NY06.1987
Skills
- Project Coordination
- Purchasing
Cost Estimation
Material takeoffs
Estimate Preparation
Estimating Software
Vendor relationships
Vendor Selection
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Work Preference
Work Type
Full TimeWork Location
RemoteHybridImportant To Me
Company CultureTeam Building / Company RetreatsWork from home optionTimeline
Estimator/Client Services/Purchasing
Dimension Printing
11.2019 - 06.2024
Client Services Specialist
Southeastern Printing
11.2016 - 11.2019
Estimator /Client Service Representative
East Ridge Printing
07.2009 - 11.2016
Customer Service Representative
Rochester Binding & Finishing
10.2002 - 07.2009
Client Service Representative
DCI
04.2000 - 08.2002
Purchasing / Estimating
Upstate Litho
10.1999 - 04.2000
Prepress Technician /Project Estimator /Lead Scheduling Specialist
Hodgins Printing
09.1988 - 10.1999
High School Diploma -
Batavia High School
Certificate - Printing And Photo Technology
Genesee-Wyoming Area Vocational School
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