Lisa Olsen
Operations Management
Fort Collins,CO
Summary
Results-driven leader with over a decade of experience in operations management, team development, and strategic planning. Proven track record of success, including growing annual revenue to $2.8 million and managing a team of 100 caregivers. Skilled in HR, payroll, billing, software support, vendor management, and legal/licensing compliance. Committed to fostering a culture of continuous learning and accountability, with a passion for developing high-performing teams and achieving impactful results.
Overview
18
18
years of professional experience
Work History
V.P. of Operations, Partner
Amada Senior Care of Northern Colorado
07.2014 - 06.2025
- Directed operations for two non-medical home care locations, managing a team of approximately 100 caregivers and 6 office staff.
- Grew annual revenue to $2.8 million and provided care for over 1300 seniors through strategic leadership and operational oversight.
- Oversaw daily business operations, ensuring compliance with health and safety regulations while maintaining high-quality standards.
- Oversaw all aspects of HR, payroll, billing, software support, vendor management, and legal/licensing compliance.
- Trained new staff on company policies, procedures, and best practices to foster a knowledgeable and efficient team environment.
- Analyzed sales data to identify trends and make informed decisions regarding service offerings and pricing strategies.
- Conducted performance reviews for staff members, providing constructive feedback aimed at improving individual contributions to overall business success.
- Oversaw financial management tasks, including budgeting, forecasting, and cash flow optimization.
- Developed a strong company culture, fostering teamwork and collaboration among staff members.
- Ensured accurate record-keeping, maintaining organized documentation for easy reference during audits or other inquiries.
Assistant Manager
Blue Agave Grill
03.2014 - 06.2014
- Assisted in daily operations by coordinating schedules and managing staff assignments to ensure efficient workflow.
- Trained new staff on operational procedures, customer service standards, and company policies to promote a knowledgeable and compliant team.
- Managed cash handling procedures during shifts, including reconciliations and deposits, to maintain financial accuracy and accountability.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Conducted regular team meetings to communicate updates, address concerns, and foster a collaborative work environment among staff members.
General Manager
Panera Bread
05.2007 - 01.2014
- Oversaw daily operations, ensuring alignment with company objectives and adherence to quality standards.
- Collaborated with team to increase café sales by 20% in 2013 through strategic leadership and initiatives.
- Oversaw two assistant managers and approximately 30 associates in daily bakery-café operations, ensuring smooth and efficient performance.
- Executed bi-annual performance appraisals for managers, supervisors, and associates, allocating raises based on performance to foster growth and accountability.
- Maintained food, labor, and other controllable expenses at or better than company goals, optimizing financial performance.
- Consistently performed at or above standard on monthly customer surveys, delivering exceptional service and quality
Education
Bachelor of Science - Hotel, Resort And Restaurant Management
05.2001 -
Skills
Strategic planning and execution
Accomplishments
- Worked collaboratively with my team to create a recruiting program that allowed our location to routinely place in the top 10 in all of the Amada Senior Care locations in the country.
- Utilized the skills of my team to create a hands-on training program from the ground up thereby allowing our agency the ability to double the volume of new hires we could onboard.
Timeline
V.P. of Operations, Partner - Amada Senior Care of Northern Colorado
07.2014 - 06.2025
Assistant Manager - Blue Agave Grill
03.2014 - 06.2014
General Manager - Panera Bread
05.2007 - 01.2014
Colorado State University - Bachelor of Science, Hotel, Resort And Restaurant Management
05.2001 -
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