Lisa O'Malley
Real Estate Title Agent
Lake Ariel,US
Summary
Detail-oriented Office Manager and Real Estate Title Agent well-versed in receiving, organizing and processing paperwork for real estate property transfers. Adept at managing administrative and customer service requirements efficiently. Bringing excellent communication, time management and problem-solving abilities developed over 10+ years in field. Positive and upbeat administrative team member with exceptional interpersonal and conflict management skills. Familiar with fee structures, documentation requirements and processing practices for real estate transactions.
Overview
18
18
years of professional experience
Work History
Title Agent
Law Offices Of Jason M. O'Malley
06.2011 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Communicated with clients to understand property needs and preferences.
- Maintained connections with clients to encourage repeat business and referrals.
- Established positive flow of communication with agents, clients, attorneys and personnel involved in closing transactions.
- Reviewed and executed confidential documents, contracts and disclosures.
- Managed scheduled meetings to maintain satisfaction of both buyers and sellers and facilitate smooth purchases.
- Followed-up escrow process, coordinated contingency removal of property inspection and maintained timely closing of escrow.
- Performed data entry and other administrative tasks to keep records and files organized and accurate
- Communicated with customers to resolve common title issues
- Utilized various online databases and public land records to verify ownership information
- Researched ownership interests and liens on real estate properties
- Developed and maintained relationships with title companies, lenders and other stakeholders to facilitate smooth transactions
- Assisted in preparation of title insurance policies and title commitments
- Successfully coordinated and closed up to 25 closings per week for 12 years.
- Maintained relationships with over 35 lenders and real estate agents in order to secure repeat business.
- Built relationships with buyers and sellers by exhibiting empathy and compassion for them during closing process, resulting in large referral based clientele.
Inside Sales Representative
The Scranton Times
09.2005 - 06.2011
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Set up new accounts, established customer credit and set up payment methods.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Attended monthly sales meetings and quarterly sales trainings.
- Contributed to event marketing, sales and brand promotion.
- Answered customers' questions regarding products, prices, and availability
- Managed friendly and professional customer interactions
- Determined needs, delivered solutions, and overcame objections through consultative selling skills
- Set and achieved company defined sales goals
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor
Education
Communications - Media, Communications
05.2005
Skills
- Lender Funding
- Transaction Reviewing
- Funds Disbursement
- Settlement Support
- Settlement Statements
- Closing Disclosures
- Escrow Processes
- Customer Accounts Management
- Time Management
- Client Satisfaction
- Real Estate Closing Assistance
- Documentation Review
- Workflow Processes
- Real Estate Loans
Timeline
Title Agent - Law Offices Of Jason M. O'Malley
06.2011 - Current
Inside Sales Representative - The Scranton Times
09.2005 - 06.2011
Pennsylvania State University - Communications, Media, Communications
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