Lisa Oneal
Summary
Dynamic Inside Sales Representative with a proven track record at Cregger Company Inc., excelling in customer service and relationship development. Adept at upselling and cross-selling, I consistently exceeded sales targets by fostering strong client connections and delivering tailored solutions, enhancing customer satisfaction and loyalty.
Overview
26
26
years of professional experience
Work History
Inside Sales Representative
Cregger Company Inc.
05.2023 - 09.2025
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Monitored competitor activities closely, adjusting approaches accordingly to maintain a competitive edge in the market.
- Nurtured long-term customer relationships through regular check-ins, keeping them informed of relevant updates and promotions.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Set up new accounts, established customer credit and set up payment methods.
- Negotiated prices and terms of sales with potential customers to reach mutually beneficial agreement.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Met existing customers to review current services and expand sales opportunities.
Outside Sales Representative/Store Manager
City Electric Supply
08.2016 - 05.2025
- Increased territory sales by building strong relationships with key clients and identifying new business opportunities.
- Visited customer locations to evaluate requirements, demonstrate product offerings, and propose strategic solutions for diverse needs.
- Established new accounts through cold calling and personal visits to potential customers.
- Exceeded monthly sales targets and quotas consistently.
- Counter Sales
- Passing daily sales tickets
- Banking for the branch including bank deposits
- Reaching out to customers regarding their accounts
- End of the month reports with the branch manager
- Managed a large client base, consistently exceeding sales targets and contributing to overall team success.
- Contacted new and existing customers to discuss ways to meet needs through specific products and services.
Dental Assistant/Front Desk Receptionist/Orthodontic Assistant
Multiple
12.1999 - 06.2016
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for several procedures daily.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
- Documented patient dental health information, medical history, and vital signs for future reference.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Explained treatment procedures and instructed patients on home care guidelines.
- Managed inventory of dental supplies, reducing waste and optimizing resource allocation.
- Answering phones
- Making patient appointments
- Filing insurance for patient accounts
- Calling insurance companies to verify insurance
Education
Associate of Science - Certified Dental Assistant
Trident Technical College
Charleston, SC12-1999
Skills
- Customer service
- Attention to detail
- Exceptional customer service
- Cheerful and energetic
- Product knowledge
- Relationship development
- Adept multi-tasker
- Superior organizational skills
- Upselling and cross selling
- Email and phone etiquette
- Driven
- Issue resolution
- Client relationship management
Timeline
Inside Sales Representative
Cregger Company Inc.
05.2023 - 09.2025
Outside Sales Representative/Store Manager
City Electric Supply
08.2016 - 05.2025
Dental Assistant/Front Desk Receptionist/Orthodontic Assistant
Multiple
12.1999 - 06.2016
Associate of Science - Certified Dental Assistant
Trident Technical College
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