Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lisa Orta

Chicago,IL

Summary

Proactive and goal-oriented professional with strong time management and problem-solving skills. Recognized for reliability, adaptability, and quick ability to learn and apply new skills. Committed to driving team success and making valuable contributions to organizational growth.

Overview

20
20
years of professional experience

Work History

Patient Procedure Scheduler/ New Patient Liaison

Northwestern Hospital
04.2009 - Current
  • Implemented a user-friendly electronic scheduling system, resulting in increased productivity and reduced errors.
  • Contributed to the development of department goals focused on improving patient experience throughout the entire scheduling process.
  • Streamlined coordination between departments by proactively identifying opportunities for improvement within procedure scheduling workflows.
  • Fostered strong relationships with referring physicians and their office staff, leading to increased satisfaction and smoother scheduling processes.
  • Maintained up-to-date knowledge of insurance requirements, enabling smooth billing processes and avoiding delays in payment collection.
  • Reduced wait times for patients by optimizing the scheduling process and eliminating double bookings.
  • Improved office workflow by collaborating with colleagues on best practices for scheduling processes.
  • Facilitated a positive work environment by addressing concerns promptly and fostering open communication among team members about scheduling issues or challenges.
  • Followed up with patients to reschedule missed appointments.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
  • Coordinated with other departments to facilitate seamless operation and excellent patient care.
  • Enhanced patient scheduling efficiency by streamlining appointment booking procedures.
  • Provided consistent support to physicians by managing their schedules, ensuring availability for necessary procedures, and prioritizing urgent cases when needed.
  • Assisted with medical coding and billing tasks.
  • Trained new employees on software systems, policies, and best practices related to procedure scheduling tasks.
  • Assisted in reducing patient anxiety by providing clear communication about upcoming procedures, including necessary preparations and post-procedure care instructions.
  • Contributed to revenue growth by efficiently filling procedure slots, minimizing cancellations, and reducing no shows.
  • Coordinated with medical professionals to ensure seamless communication regarding patient appointments and procedures.
  • Demonstrated flexibility in adapting to changing priorities while maintaining excellent attention to detail in processing complex schedules.

Office Manager/Event Planner

GVA Worldwide
06.2004 - 03.2009
  • Managed the website that contained our members, offices, and events
  • Spoke regularly with the organization members and helped connect them with other members throughout the globe
  • Planned domestic and international conferences
  • Contracted with Hotels and resorts for conferences, arranged transportation and accommodations for our members
  • Managed and helped organize content that was done or used for conferences such as registration, conference agenda’s, welcome events, speakers, lunches, giveaways, and signage
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.

Education

High School Diploma -

Madonna High School
Chicago, IL
05.1991

Skills

    Calendar Management

    Strong Organization

    Schedule Management

    Appointment Coordination

    Patient Relations

    Teamwork and Collaboration

    Problem-Solving

    Time Management

    Problem-solving abilities

    Multitasking

    Adaptable and Flexible

Timeline

Patient Procedure Scheduler/ New Patient Liaison

Northwestern Hospital
04.2009 - Current

Office Manager/Event Planner

GVA Worldwide
06.2004 - 03.2009

High School Diploma -

Madonna High School

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Lisa Orta