Lisa Ortiz
Dedham,MA
Summary
Energetic Clinical Coordinator with over 10 years’ experience in a high level executive support role. Experience with supporting several physicians as needed. Organized, professional, dependable, hardworking with great work ethics.
Overview
20
20
years of professional experience
Work History
Patient Service Coordinator III
MGH General
Boston, MA
08.2021 - Current
- Demonstrated experience to interface with various levels of the practice, especially with the knowledge and issues related to managing care
- Thorough knowledge of Epic system modules and its features, electronic medical record modules and transition to Book It with all system features, as applicable
- Demonstrated ability to work independently, with limited supervision, resolve issues, be organized, attentive to detail and achieve outcomes within the team
- Demonstrates effective interpersonal and communication skills
- Effectively interacts with all levels of management
- Demonstrates knowledge of HIPAA Confidentiality and Privacy policies.
Clinical Coordinator
CCRM-Boston
Chestnut Hill, MA
01.2019 - 04.2020
- My Responsibilities consist of new patient intake, Chart prep
- Registering new patients, answering multi-line phones, sort mail, fax and distribute medical records
- Review schedules for the next day
- Scan medical records
- Review calls for previous days appointments.
Program Coordinator/Supervisor
Guardian Healthcare
Jamaica Plain, MA
06.2016 - 03.2018
- My duties consisted of Supporting the Director with various projects
- To ensure the AFC Program was in compliance with all state regulations
- Prepare, Audit and maintain biweekly reports for caregiver payments and service day counts
- Manage schedules and calendars for the program director
- Answer multi-line phone
- Greet clients, vendors and visitors and direct them to the proper departments.
Ambulatory Service Rep
Boston Medical Center
Boston, MA
07.2013 - 06.2016
- Managed the reception Area
- Greet patients and visitors
- Provide information to patients and visitors via phone calls and in person
- Maintained an up-to-date department organizational chart
- Receive and sort incoming mail and incoming faxes
- Created and updated spreadsheets using advanced Excel functions and calculations to develop reports.
Practice Assistant I
BIDMC
Needham, MA
04.2011 - 03.2012
- My Responsibilities consisted of Scheduling appointments with Radiology and specialists as needed
- Complete patient registration and update demographic information
- Monitor shared email inboxes and ensure inquiries were addressed in a timely manner
- Processed insurance referrals and prior auth.
Administrative Assistant/Surgical Scheduler
Ophthalmic Consultants of Boston
Boston, MA
07.2008 - 04.2010
- Provide a high level of administrative support including composing, proofreading and transcribing correspondence
- Process, sort and direct incoming and outgoing mail
- Answer multi-line phone and direct calls as needed
- Maintain physician’s surgical schedules, patient care and daily meetings
- Provide information to patients as needed for procedures and post care
- Provide and review consents with patients before their procedure.
Patient Service Coordinator II
MGH Dermatology Surgery
Boston, MA
10.2002 - 07.2008
- My Responsibilities consist of providing a high level of support to the surgeons
- Triage patient calls and direct to the proper individual
- Manage care, address patient billing issues ensuring that all diagnosis codes are correctly entered into the system
- Oversee shift specific cash control issues
- Closing out daily batches of negotiable and receipts
- Preparing daily bank deposits
- Order office supplies and handle inventory maintenance
- Serve as a liaison for patients regarding all hospital services and matters
- Providing help with financial information.
Education
BBA - Health Administration
American InterContinental University
Schaumburg, IL05.2021
Associates of Arts - Business Administration
Bay State College
1998
High School Diploma - undefined
Brighton High School
1996
Skills
- Scheduling, Microsoft Word, Excel, Organizational skills, Outlook, Time management skills, Strong interpersonal skills, Insurance eligibility verifications Strong problem Solver
- Providing Information and Resources
- Caring and Empathetic
- Patient Greeting
Timeline
Patient Service Coordinator III
MGH General
08.2021 - Current
Clinical Coordinator
CCRM-Boston
01.2019 - 04.2020
Program Coordinator/Supervisor
Guardian Healthcare
06.2016 - 03.2018
Ambulatory Service Rep
Boston Medical Center
07.2013 - 06.2016
Practice Assistant I
BIDMC
04.2011 - 03.2012
Administrative Assistant/Surgical Scheduler
Ophthalmic Consultants of Boston
07.2008 - 04.2010
Patient Service Coordinator II
MGH Dermatology Surgery
10.2002 - 07.2008
BBA - Health Administration
American InterContinental University
Associates of Arts - Business Administration
Bay State College
High School Diploma - undefined
Brighton High School
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