Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Lisa Ortiz

Kissimmee,FL

Summary

Experienced Food Service Worker knowledgeable about food safety and nutrition. Strong track record of reliability, accuracy and efficiency in all tasks. Maintains superior performance in both individual and team-focused duties.

Professional with hands-on experience in food service, prepared to contribute effectively. Strong focus on team collaboration and achieving results, adaptable to changing needs. Skilled in food preparation, customer service, and maintaining clean, safe work environment. Reliable and dependable, with commitment to high standards and delivering quality service.

Overview

11
11
years of professional experience

Work History

Food Service Worker

VA Hospital
06.2024 - Current
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Supported team members during peak hours, ensuring smooth operations
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.

Supervisor

Advent Health East Orlando Hospital
06.2018 - 06.2024
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays
  • Handled patients complaints, resolved issues and adjusted policies to meet changing needs.
  • Worked with management team to implement proper responsibilities.
  • Set overall vision and provided team leadership.
  • Developed training, task and process guidelines and communicated to employees.
  • Adjusted job assignments and schedules to keep pace with dynamic hospital needs.
  • Performed annual evaluations and reviews for large staff of employees.
  • Mentored newly hired employees on operating equipment and safety and training new employees for production
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Organized and oversaw food service training to educate employees on restocking pods, Fifo, and job routines.
  • Oversaw balancing of cash registers, safe count and deposited money to bank.
  • Enforced performance and service standards to keep consistent.
  • Maintained compliance with company policies and procedures for food safety, sanitation and quality.
  • Reviewed and approved employee schedules and timesheets.
  • Monitored food preparation, production and plating for quality control.

Cashier, Gas Attendant, Receiving Asset Protection

Bjs Wholesales Club
05.2017 - 08.2018
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Maintained inventory of all saleable items.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Trained new team members on POS system operation.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Collected and authorized payments of guests.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Greeted over 800 customers per day.
  • Maintained clean and orderly work station.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked identification for proof-of-age for alcohol and tobacco sales.
  • Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
  • Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
  • Used POS system to process sales, returns, online orders and gift card activations.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Maintained clean sales floor and straightened and faced merchandise.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.

Manager

Mikey's Pizzaria
02.2014 - 11.2017
  • Established and updated work schedules to account for changing staff levels and expected workloads.
  • Developed and maintained relationships with customers and suppliers
  • Cross-trained existing employees to maximize team agility and performance.
  • Approved regular payroll for employees.
  • Onboarded new employees with training and new hire documentation.
  • Rotated stock to achieve appeal and minimize shrinkage.
  • Completed point of sale opening and closing procedures.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Scheduled and led weekly store meetings for all employees

Education

Associate of Arts -

Suffolk Community College
Brentwood, NY

High School Diploma -

Ross Brentwood High School
Brentwood, NY
06.1995

Skills

  • Scheduling
  • Conflict Resolution
  • Processes and Procedures
  • Team Building
  • Training and mentoring

Accomplishments

Process Improvement Project

  • Collaborated with team of 20 in the development of late trays.

New Pods set up

  • Supported management with completing and the set up of the new pods with accuracy and efficiency.

Communication board

  • Collaborated with team and management in any new information, motivation, team engagement, shout outs, birthdays, work anniversaries


Timeline

Food Service Worker

VA Hospital
06.2024 - Current

Supervisor

Advent Health East Orlando Hospital
06.2018 - 06.2024

Cashier, Gas Attendant, Receiving Asset Protection

Bjs Wholesales Club
05.2017 - 08.2018

Manager

Mikey's Pizzaria
02.2014 - 11.2017

Associate of Arts -

Suffolk Community College

High School Diploma -

Ross Brentwood High School

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Lisa Ortiz