Lisa Osborn
Travel Agent
Spokane Valley,WA
Summary
Seasoned Travel Agent with a proven track record at AAA Washington, adept in leveraging travel research and GDS applications to craft personalized itineraries. Excelled in building robust client relationships through outstanding service, enhancing customer satisfaction and loyalty. Demonstrates cultural awareness and excels in high-volume environments, ensuring seamless travel experiences.
Overview
32
32
years of professional experience
Work History
Travel Agent
AAA Washington
Spokane, WA
10.2005 - 12.2024
- Implemented marketing strategies to attract new clients and retain existing ones.
- Asked open-ended questions to best understand client needs and determine best travel offerings.
- Offered exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Established base of loyal clientele due to excellent listening and research skills and keen understanding of travel budgets.
- Utilized GDS systems efficiently for booking and confirming travel plans.
Travel Agent
US Travel Agency
Spokane, WA
09.1996 - 10.2005
- Collaborated with colleagues to stay abreast of changes in the industry related to new products or services offered by competitors.
- Maintained relationships with travel partners and vendors.
Customer Service Representative
Alaska Airlines
Seattle, WA
09.1992 - 09.1996
- Greeted passengers and provided information about departure and arrival times.
- Resolved customer complaints in a timely manner.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
Education
CTC - Tourism And Travel Management
International Air Academy
Vancouver, WA09-1992
Skills
- Leisure travel
- Travel research
- Fluent in All GDS applications
- Global destinations
- Reservations management
- High volume environments
- Client relationship building
- Cultural awareness
Timeline
Travel Agent
AAA Washington
10.2005 - 12.2024
Travel Agent
US Travel Agency
09.1996 - 10.2005
Customer Service Representative
Alaska Airlines
09.1992 - 09.1996
CTC - Tourism And Travel Management
International Air Academy
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