Lisa Osborne
Concord,CA
Summary
Dedicated individual with 10+ years of experience in social work, demonstrating a strong commitment to serving underserved youth and adult populations. With much success in managing teams, improving systems, and developing programs. Highly skilled in advocating for survivors of Domestic Violence with a trauma-informed approach and providing clients with the utmost best client services in prevention, intervention, and treatment services to those who have caused harm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Non-Violence Program Manager
STAND! For Families Free of Violence
11.2019 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations
- Developed strategic plans, setting clear objectives and achievable milestones for team.
- Increased program services and funding by 60%
- Implemented risk management strategies to mitigate potential barriers to project success.
- Managing outreach initiatives and supervising staff
- Develop and maintain strong relationships with external partners.
- Assisted in grant preparation and budget development for funding.
- Managed cross-functional teams for successful project completion within deadlines and budgets
Short-Term Residential Therapeutic Program Relief Counselor
Youth Homes Inc
12.2016 - Current
- Collaborate with treatment team to develop treatment and safety plans.
- Developed individualized counseling plans for 18 clients to incorporate short-term and long-term goals.
- Assisted clients in developing coping skills by implementing therapeutic activities and strategies.
- Promoted self-advocacy among clients by teaching them how to effectively communicate their needs and concerns.
- Partnered with external organizations to coordinate additional services that would further enhance client outcomes.
- Helped clients navigate complex systems such as housing assistance programs or legal matters while also offering emotional support.
- Improved client well-being by providing emotional support and crisis intervention when necessary.
- Develop, demonstrate, and facilitate independent living skills with youth at three different locations.
Community Education & Engagement Department Manager
STAND! For Families Free of Violence
07.2021 - 05.2022
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Develop operating strategies, plans, or procedures.
- Direct administrative support with responsibility of program reports
- Supervise team of 4 professionals to consistently achieve or exceed performance targets.
- Maintained professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Monitor performance of organizational members or partners
- Identified training needs to assist with program development.
- Conducted research to identify community development opportunities.
- Reduced operational costs through effective budget management and resource allocation.
Youth Education Supportive Services Manager
STAND! For Families Free of Violence
09.2020 - 07.2021
- Managed programs and services in line with contract, legal, and professional requirements.
- Researched, design and developed proposals for service and program improvements.
- Developed, implemented, and maintained services that ensured clients were provided consistent high-quality services.
- Provided client case reviews and staff consultations for ongoing casework.
- Built and maintained positive working relationships with 15 partners and providers.
- Facilitated training for staff and community partners.
- Monitored budget, ensuring full compliance for all programs.
- Analyzed data and prepared reports to inform planning and program productivity.
NVP & YESS Community Education Coordinator
STAND! For Families Free of Violence
11.2018 - 11.2019
- Developed operating strategies and program policy and procedures based on evidence-based research
- Facilitated 52-week Batterers' Intervention Groups for men and women.
- Enhanced community engagement by developing and implementing educational programs tailored to local needs.
- Facilitated Teen Dating Violence Prevention groups, and conducted prevention education training and presentations
- Led community presentations with schools and community-based organizations
- Maintained client database, ensuring accurate data management collection and reporting
- Coordinated day-to-day operations and led research and implementation of evidence-based practices.
- Facilitated group discussions among diverse participants aimed at encouraging critical thinking skills while building sense of camaraderie within community.
- Monitored participant progress throughout their involvement in educational programs, offering guidance and support as needed for successful outcomes.
Transitional Housing Program Coordinator
STAND! For Families Free of Violence
11.2017 - 11.2018
- Managed and coordinated operational needs for 7 transitional housing units and families.
- Coordinated day-to-day program operations and provided family-focused, trauma-informed case management services.
- Ensured maintenance of program consistency through focused objectives and values.
- Prepared and maintained records and reports, such as budgets, personnel records, or training manuals.
- Developed constructive and cooperative working relationships with others and maintained them over time.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Assisted in development of grant proposals, securing funding for vital program initiatives.
Mental Health Case Manager
Unity Care Group
06.2016 - 11.2017
- Interviewed program applicants and assisted with intake process.
- Managed caseload of up to 15 youths and met with them weekly to discuss goals and track progress.
- Planned, organized, and lead structured programs of counseling, work, study, recreation, or social activities for youth.
- Enhanced collaboration with interdisciplinary teams for better service delivery and client support.
- Improved client outcomes by conducting comprehensive assessments and developing tailored treatment plans.
- Maintained strict confidentiality in matters relating to children and foster parents.
Group Home/ Residential Youth Counselor
MAC's Children & Family Services
03.2014 - 09.2017
- Provided individual and group case management to diverse population of 30 teens.
- Enhanced residents'' well-being by implementing individualized care plans and providing emotional support.
- Assisted in development of life skills for residents, leading to increased self-sufficiency and independence.
- Coordinated and directed employee workshops, courses, or training about mental health issues.
- Maintained detailed case records, documenting interventions, progress reports, and pertinent observations regarding resident behaviors.
Housing Manager
East Oakland Community Project
02.2010 - 12.2016
- Conducted outreach, interviewed, and evaluated homeless families in urgent need of housing.
- Oversaw staff recruitment, training, and performance evaluations to ensure highly skilled workforce in housing department.
- Developed rental application and screening processes.
- Implemented effective rent collection system to reduce delinquency rates and increase revenue.
- Developed emergency response plans to ensure tenant safety during unexpected incidents or natural disasters.
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Developed treatments and casework programs for average of 24 clients per month.
- Managed budget effectively, reducing operating costs without compromising quality of services provided.
- Conducted regular property inspections to ensure compliance with safety regulations and housing standards.
- Updated record-keeping systems for improved organization and accessibility of important information.
Education
Bachelor of Arts - Social Work
University of California Berkeley
Berkeley, CABachelor of Arts - Ethnic Studies
University of California Berkeley
Berkeley, CASkills
- Comprehensive experience in program administration, systems development, collaboration and management
- Experience in program development, policy implementation, program and client management
- Cross-cultural sensitivity with diverse individuals, families, and staff
- Team leadership through empowerment and ‘lead by example' style
- Trauma-informed approach to crisis intervention, client centered advocacy, safety planning, and interpersonal relationships
- Intervention Facilitator
Certification
- Certified Batterer Intervention Facilitator, PC 1203.098
- Certified Domestic Violence Counselor AB1207-CA
- Certified Youth Mental Health First Aid USA
- Certified First Aid, CRP, and Narcan
- Mandated Reporter
References
References are available upon request.
Timeline
Community Education & Engagement Department Manager
STAND! For Families Free of Violence
07.2021 - 05.2022
Youth Education Supportive Services Manager
STAND! For Families Free of Violence
09.2020 - 07.2021
Non-Violence Program Manager
STAND! For Families Free of Violence
11.2019 - Current
NVP & YESS Community Education Coordinator
STAND! For Families Free of Violence
11.2018 - 11.2019
Transitional Housing Program Coordinator
STAND! For Families Free of Violence
11.2017 - 11.2018
Short-Term Residential Therapeutic Program Relief Counselor
Youth Homes Inc
12.2016 - Current
Mental Health Case Manager
Unity Care Group
06.2016 - 11.2017
Group Home/ Residential Youth Counselor
MAC's Children & Family Services
03.2014 - 09.2017
Housing Manager
East Oakland Community Project
02.2010 - 12.2016
Bachelor of Arts - Social Work
University of California Berkeley
Bachelor of Arts - Ethnic Studies
University of California Berkeley
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