Lisa Osborne
Concord,CA
Summary
Dedicated individual with 10+ years of experience in social work, demonstrating a strong commitment to serving underserved youth and adult populations. With much success in managing teams, improving systems, and developing programs. Highly skilled in advocating for survivors of Domestic Violence with a trauma-informed approach and providing clients with the utmost best client services in prevention, intervention, and treatment services to those who have caused harm.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Non-Violence Program Manager
STAND! For Families Free of Violence
Concord, CA
11.2019 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations
- Developed strategic plans, setting clear objectives and achievable milestones for team.
- Increased program services and funding by 60%
- Implemented risk management strategies to mitigate potential barriers to project success.
- Managing outreach initiatives and supervising staff
- Develop and maintain strong relationships with external partners.
- Assisted in grant preparation and budget development for funding.
- Managed cross-functional teams for successful project completion within deadlines and budgets
Short-Term Residential Therapeutic Program Relief Counselor
Youth Homes Inc
Pleasent Hill, CA
12.2016 - Current
- Collaborate with treatment team to develop treatment and safety plans.
- Developed individualized counseling plans for 18 clients to incorporate short-term and long-term goals.
- Assisted clients in developing coping skills by implementing therapeutic activities and strategies.
- Promoted self-advocacy among clients by teaching them how to effectively communicate their needs and concerns.
- Partnered with external organizations to coordinate additional services that would further enhance client outcomes.
- Helped clients navigate complex systems such as housing assistance programs or legal matters while also offering emotional support.
- Improved client well-being by providing emotional support and crisis intervention when necessary.
- Develop, demonstrate, and facilitate independent living skills with youth at three different locations.
Community Education & Engagement Department Manager
STAND! For Families Free of Violence
Concord, CA
07.2021 - 05.2022
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Develop operating strategies, plans, or procedures.
- Direct administrative support with responsibility of program reports
- Supervise team of 4 professionals to consistently achieve or exceed performance targets.
- Maintained professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Monitor performance of organizational members or partners
- Identified training needs to assist with program development.
- Conducted research to identify community development opportunities.
- Reduced operational costs through effective budget management and resource allocation.
Youth Education Supportive Services Manager
STAND! For Families Free of Violence
Concord, CA
09.2020 - 07.2021
- Managed programs and services in line with contract, legal, and professional requirements.
- Researched, design and developed proposals for service and program improvements.
- Developed, implemented, and maintained services that ensured clients were provided consistent high-quality services.
- Provided client case reviews and staff consultations for ongoing casework.
- Built and maintained positive working relationships with 15 partners and providers.
- Facilitated training for staff and community partners.
- Monitored budget, ensuring full compliance for all programs.
- Analyzed data and prepared reports to inform planning and program productivity.
NVP & YESS Community Education Coordinator
STAND! For Families Free of Violence
Concord, CA
11.2018 - 11.2019
- Developed operating strategies and program policy and procedures based on evidence-based research
- Facilitated 52-week Batterers' Intervention Groups for men and women.
- Enhanced community engagement by developing and implementing educational programs tailored to local needs.
- Facilitated Teen Dating Violence Prevention groups, and conducted prevention education training and presentations
- Led community presentations with schools and community-based organizations
- Maintained client database, ensuring accurate data management collection and reporting
- Coordinated day-to-day operations and led research and implementation of evidence-based practices.
- Facilitated group discussions among diverse participants aimed at encouraging critical thinking skills while building sense of camaraderie within community.
- Monitored participant progress throughout their involvement in educational programs, offering guidance and support as needed for successful outcomes.
Transitional Housing Program Coordinator
STAND! For Families Free of Violence
Concord, CA
11.2017 - 11.2018
- Managed and coordinated operational needs for 7 transitional housing units and families.
- Coordinated day-to-day program operations and provided family-focused, trauma-informed case management services.
- Ensured maintenance of program consistency through focused objectives and values.
- Prepared and maintained records and reports, such as budgets, personnel records, or training manuals.
- Developed constructive and cooperative working relationships with others and maintained them over time.
- Coordinated cross-functional teams to ensure timely completion of program deliverables, maintaining project schedules and meeting objectives.
- Assisted in development of grant proposals, securing funding for vital program initiatives.
Mental Health Case Manager
Unity Care Group
San Francisco, CA
06.2016 - 11.2017
- Interviewed program applicants and assisted with intake process.
- Managed caseload of up to 15 youths and met with them weekly to discuss goals and track progress.
- Planned, organized, and lead structured programs of counseling, work, study, recreation, or social activities for youth.
- Enhanced collaboration with interdisciplinary teams for better service delivery and client support.
- Improved client outcomes by conducting comprehensive assessments and developing tailored treatment plans.
- Maintained strict confidentiality in matters relating to children and foster parents.
Group Home/ Residential Youth Counselor
MAC's Children & Family Services
San Francisco, CA
03.2014 - 09.2017
- Provided individual and group case management to diverse population of 30 teens.
- Enhanced residents'' well-being by implementing individualized care plans and providing emotional support.
- Assisted in development of life skills for residents, leading to increased self-sufficiency and independence.
- Coordinated and directed employee workshops, courses, or training about mental health issues.
- Maintained detailed case records, documenting interventions, progress reports, and pertinent observations regarding resident behaviors.
Housing Manager
East Oakland Community Project
Oakland, CA
02.2010 - 12.2016
- Conducted outreach, interviewed, and evaluated homeless families in urgent need of housing.
- Oversaw staff recruitment, training, and performance evaluations to ensure highly skilled workforce in housing department.
- Developed rental application and screening processes.
- Implemented effective rent collection system to reduce delinquency rates and increase revenue.
- Developed emergency response plans to ensure tenant safety during unexpected incidents or natural disasters.
- Improved tenant satisfaction by addressing concerns promptly and implementing effective solutions.
- Developed treatments and casework programs for average of 24 clients per month.
- Managed budget effectively, reducing operating costs without compromising quality of services provided.
- Conducted regular property inspections to ensure compliance with safety regulations and housing standards.
- Updated record-keeping systems for improved organization and accessibility of important information.
Education
Bachelor of Arts - Social Work
University of California Berkeley
Berkeley, CABachelor of Arts - Ethnic Studies
University of California Berkeley
Berkeley, CASkills
- Comprehensive experience in program administration, systems development, collaboration and management
- Experience in program development, policy implementation, program and client management
- Cross-cultural sensitivity with diverse individuals, families, and staff
- Team leadership through empowerment and ‘lead by example' style
- Trauma-informed approach to crisis intervention, client centered advocacy, safety planning, and interpersonal relationships
- Intervention Facilitator
Certification
- Certified Batterer Intervention Facilitator, PC 1203.098
- Certified Domestic Violence Counselor AB1207-CA
- Certified Youth Mental Health First Aid USA
- Certified First Aid, CRP, and Narcan
- Mandated Reporter
References
References are available upon request.
Timeline
Community Education & Engagement Department Manager
STAND! For Families Free of Violence
07.2021 - 05.2022
Youth Education Supportive Services Manager
STAND! For Families Free of Violence
09.2020 - 07.2021
Non-Violence Program Manager
STAND! For Families Free of Violence
11.2019 - Current
NVP & YESS Community Education Coordinator
STAND! For Families Free of Violence
11.2018 - 11.2019
Transitional Housing Program Coordinator
STAND! For Families Free of Violence
11.2017 - 11.2018
Short-Term Residential Therapeutic Program Relief Counselor
Youth Homes Inc
12.2016 - Current
Mental Health Case Manager
Unity Care Group
06.2016 - 11.2017
Group Home/ Residential Youth Counselor
MAC's Children & Family Services
03.2014 - 09.2017
Housing Manager
East Oakland Community Project
02.2010 - 12.2016
Bachelor of Arts - Social Work
University of California Berkeley
Bachelor of Arts - Ethnic Studies
University of California Berkeley