Lisa Osburn
Summary
- Professional Secretary with over 3 years of experience managing daily administrative support tasks and operations in Tax service industry. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
- Highly organized Front Desk Receptionist with exemplary multitasking, time management and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.
- Outgoing individual with well-honed organizational, labor and teamwork skills. Enthusiastic and team-driven with 2 years of experience working in busy warehouse environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Secretary
A-Rod Notary
01.2021 - 04.2024
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
Front Desk Receptionist
Staybridge Suites Hotel
08.2022 - 10.2022
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Package Handler
Essential Safety Resources
07.2019 - 09.2020
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Front End Cashier
Walmart
05.2014 - 06.2015
- Enhanced customer satisfaction by providing efficient and friendly service during checkout.
- Maintained a well-organized and clean workstation, ensuring a positive shopping experience for customers.
- Supported stocking efforts by organizing shelves near the front end cashier area, maintaining a visually appealing presentation of merchandise.
- Handled high volumes of transactions with accuracy, contributing to overall store sales goals.
Education
High School Diploma -
South Houston High School
South Houston, TX06.2016
Skills
- Customer Service
- Verbal and written communication
- Office Administration
- Organization
- Appointment Scheduling
- Warehouse Safety
- Package unloading
- Stacking Packages
- Quick Learner
- Excellent customer service
- Patience and Empathy
- Listening Skills
- Cash Handling
- Telephone Etiquette
Certification
- First Aid/CPR Certified
- Basic Life Support License - 02/27/2024
Timeline
Front Desk Receptionist
Staybridge Suites Hotel
08.2022 - 10.2022
Secretary
A-Rod Notary
01.2021 - 04.2024
Package Handler
Essential Safety Resources
07.2019 - 09.2020
Front End Cashier
Walmart
05.2014 - 06.2015
High School Diploma -
South Houston High School