Lisa Osorio
Stratford,CT
Summary
Searching for an opportunity to utilize the skills learned in the Technology field utilizing my educational and work experience. Interested in Administrative, Aviation, Technology, Computer Software & I.T. Engineering. Bilingual, compassionate, reliable, Passionate, and loyal individual willing to learn and gain knowledge in the field.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Maintenance Administrator
Three Wing Aviation Group, LLC
2020.04 - Current
- Account Payables; create, update and charge customer invoices, close credit card batches
- Trained in Aviation Software- Total FBO, Microsoft Word, Excel and Outlook
- Data Entry- Update all maintenance work orders daily and enter new customer info, Create log sticker entries
- Excellent customer service communication answered 5-line switchboard, file, copy, scan, and maintain a clean and professional atmosphere.
- Oversaw equipment and parts inventory and tracked shipments to reduce stock shortages.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers
Customer Service Representative
Three Wing Aviation Group, LLC
2016.09 - Current
- Dispatch and schedule flights and maintain online scheduling database -Schedule Pointe
- Account Payables; create, update and charge customer invoices, close credit card batches
- Trained in Aviation Software- Total FBO, Microsoft Word, Excel and Outlook
- Data Entry- Update all maintenance work orders and enter new customer info
- Excellent customer service communication answered 5-line switchboard, file, copy, scan, and maintain clean and professional atmosphere.
Superior Manager
Carter's
2016.03 - 2016.09
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Sales Associate
Carters Retail Store
2014.07 - 2016.03
- Processed employee's weekly timecards/timesheets, created employee's schedules
- Responsible for balanced cash drawers and distributing change for employee’s registers
- Set up store displays, maintain accurate paperwork, and email daily reports to staff and management team
- Provided strong customer service in person, over phone, and team player
- Checked inventory for all company supplies and shipments, tested store alarms.
Education
Certification - Medical Assistant
Lincoln Technical Institute-Shelton, CT
Shelton, CT03.2020
Skills
- Bilingual (English/Spanish)
- Reliable transportation, valid driver’s license, and flexible schedule
- Experienced with providing excellent customer service and promoting positive work environment
- PC proficient, MSWord, Word Perfect, Microsoft Excel, Outlook and PowerPoint
- Ability to work independently or within team
- Daily Progress Reports
- Office Supplies and Inventory
- Employee Timesheet Processing
- Credit Card Transaction Processing
- Dependable and Responsible
Certification
BLS for Healthcare Providers (CPR and AED) Program, American Heart Association
Externship Experience
DaVita-Stratford, CT, 02/2020, 03/2020, Checking vital signs, clean and wipe down all equipment/machines and chairs before every patient use, complete on and off packets for patients, monitor patients on dialysis machines, assist patients with ambulating (walkers, canes, wheelchairs, etc).
Timeline
Maintenance Administrator
Three Wing Aviation Group, LLC
2020.04 - Current
Customer Service Representative
Three Wing Aviation Group, LLC
2016.09 - Current
Superior Manager
Carter's
2016.03 - 2016.09
Sales Associate
Carters Retail Store
2014.07 - 2016.03
Certification - Medical Assistant
Lincoln Technical Institute-Shelton, CT
BLS for Healthcare Providers (CPR and AED) Program, American Heart Association
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