Lisa Hoffman
Imperial Beach,CA
Summary
Dedicated professional with a strong understanding of business operations and a proven ability to communicate effectively and lead teams. Personable manager with a proven track record of excellence in customer service, seeking a dynamic leadership position. A seasoned customer service expert with a diverse background encompassing retail store settings and well-versed in management practices and principles. Skilled in public interaction and adept at multitasking within a fast-paced environment. Committed to ensuring customer satisfaction while efficiently resolving issues to enhance overall satisfaction and loyalty.
Overview
37
37
years of professional experience
Work History
Mail Carrier
USPS
San Diego, CA
11.2023 - Current
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Store Manager
Claires
La Mesa, CA
10.2023 - 04.2024
- Budget analysis of sales, Inventory control
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Airline Security
ACTS Aviation Security
San Diego, CA
04.2023 - 11.2023
- Data processing, Inventory processing
- Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow crew members as needed.
- Improved flight safety by conducting thorough pre-flight inspections and adhering to strict FAA regulations.
- Maintained comprehensive knowledge of current industry trends, regulatory requirements, and best practices for safe aviation operations.
Early Childhood Educator
Department of Defense
San Diego, CA
06.2015 - 10.2022
- Child Development Center
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
Space Manager
NewPort Avenue Antique Center
San Diego, CA
03.2013 - 12.2017
- Book keeper, Inventory
- Increased overall facility capacity by identifying underutilized spaces and recommending strategies for repurposing them effectively.
- Managed multiple concurrent space planning projects, ensuring on-time completion within budget constraints.
- Optimized retail spaces with effective product displays, improving customer flow and increasing sales.
Group Leader
Boys and Girls Club
Imperial Beach, CA
06.2013 - 07.2015
- Before and After School Program
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Delegated tasks strategically and monitored progress for timely completion.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Instructional Assistant
South Bay Union School District
Imperial Beach, CA
06.2009 - 07.2015
- Noontime Supervisor, Community Coordinator
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
Sales/Cashier
Tommy Bahama's
San Ysidro, CA
11.2011 - 09.2013
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Stay at Home Mom
Stay at home mom
Imperial Beach, CA
09.2005 - 06.2010
- Volunteered at school, Worked with PTA organized fundraising
- Self-motivated, with a strong sense of personal responsibility.
Floor Supervisor
Cox Communications
San Diego, CA
03.1996 - 09.2005
- Customer Service Representative, Technical Support Representative
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
On site Property Manager
Real Estate Services
San Diego, CA
01.1996 - 09.2005
- Sales and Customer Service, Maintenance & Housekeeping
- Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
- Conducted thorough background checks on prospective tenants, maintaining a high-quality resident profile at the property.
- Ensured legal compliance by keeping up-to-date on local laws and regulations pertaining to property management.
- Managed daily operations for optimal efficiency and cost-effectiveness.
Manager
Susie's Deals
San Diego, CA
09.1987 - 04.1994
- Assistant Manager, Sales
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Associate of Science - Business Management
South Western College
Southwestern College05.2024
Skills
- Problem-Solving
- Strong multi-tasking
- Decision-making skills
- Team Leadership
- Complex Problem-Solving
Timeline
Mail Carrier
USPS
11.2023 - Current
Store Manager
Claires
10.2023 - 04.2024
Airline Security
ACTS Aviation Security
04.2023 - 11.2023
Early Childhood Educator
Department of Defense
06.2015 - 10.2022
Group Leader
Boys and Girls Club
06.2013 - 07.2015
Space Manager
NewPort Avenue Antique Center
03.2013 - 12.2017
Sales/Cashier
Tommy Bahama's
11.2011 - 09.2013
Instructional Assistant
South Bay Union School District
06.2009 - 07.2015
Stay at Home Mom
Stay at home mom
09.2005 - 06.2010
Floor Supervisor
Cox Communications
03.1996 - 09.2005
On site Property Manager
Real Estate Services
01.1996 - 09.2005
Manager
Susie's Deals
09.1987 - 04.1994
Associate of Science - Business Management
South Western College