Lisa Hoffman
Imperial Beach,CA
Summary
Dedicated professional with a strong understanding of business operations and a proven ability to communicate effectively and lead teams. Personable manager with a proven track record of excellence in customer service, seeking a dynamic leadership position. A seasoned customer service expert with a diverse background encompassing retail store settings and well-versed in management practices and principles. Skilled in public interaction and adept at multitasking within a fast-paced environment. Committed to ensuring customer satisfaction while efficiently resolving issues to enhance overall satisfaction and loyalty.
Overview
37
37
years of professional experience
Work History
Mail Carrier
USPS
11.2023 - Current
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
Store Manager
Claires
10.2023 - 04.2024
- Budget analysis of sales, Inventory control
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Airline Security
ACTS Aviation Security
04.2023 - 11.2023
- Data processing, Inventory processing
- Served as a reliable and dependable team member, consistently completing assigned tasks and supporting fellow crew members as needed.
- Improved flight safety by conducting thorough pre-flight inspections and adhering to strict FAA regulations.
- Maintained comprehensive knowledge of current industry trends, regulatory requirements, and best practices for safe aviation operations.
Early Childhood Educator
Department of Defense
06.2015 - 10.2022
- Child Development Center
- Maintained and fostered positive and constructive interactions with staff, families, and children.
- Applied play-based strategies to provide diverse approaches to learning.
- Cultivated a safe and inclusive classroom environment that fostered respect, empathy, and cultural awareness among students.
Space Manager
NewPort Avenue Antique Center
03.2013 - 12.2017
- Book keeper, Inventory
- Increased overall facility capacity by identifying underutilized spaces and recommending strategies for repurposing them effectively.
- Managed multiple concurrent space planning projects, ensuring on-time completion within budget constraints.
- Optimized retail spaces with effective product displays, improving customer flow and increasing sales.
Group Leader
Boys and Girls Club
06.2013 - 07.2015
- Before and After School Program
- Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
- Delegated tasks strategically and monitored progress for timely completion.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Instructional Assistant
South Bay Union School District
06.2009 - 07.2015
- Noontime Supervisor, Community Coordinator
- Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
- Supervised students during non-instructional times such as lunch breaks or recess periods, maintaining safety standards at all times.
- Provided support during classes, group lessons, and classroom activities.
Sales/Cashier
Tommy Bahama's
11.2011 - 09.2013
- Enhanced store sales by upselling products and suggesting additional items to customers.
- Assisted colleagues during busy periods, demonstrating teamwork and adaptability in fast-paced environments.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
Stay at Home Mom
Stay at home mom
09.2005 - 06.2010
- Volunteered at school, Worked with PTA organized fundraising
- Self-motivated, with a strong sense of personal responsibility.
Floor Supervisor
Cox Communications
03.1996 - 09.2005
- Customer Service Representative, Technical Support Representative
- Resolved conflicts among staff members diplomatically, maintaining a harmonious working environment conducive to productivity.
- Mentored new hires in company policies, job responsibilities, and expectations, ensuring successful integration into the team.
- Enhanced customer satisfaction by effectively managing floor operations and addressing concerns promptly.
- Served as a positive role model for staff, exemplifying strong leadership qualities and a commitment to company values.
On site Property Manager
Real Estate Services
01.1996 - 09.2005
- Sales and Customer Service, Maintenance & Housekeeping
- Improved tenant satisfaction by promptly addressing maintenance requests and concerns.
- Conducted thorough background checks on prospective tenants, maintaining a high-quality resident profile at the property.
- Ensured legal compliance by keeping up-to-date on local laws and regulations pertaining to property management.
- Managed daily operations for optimal efficiency and cost-effectiveness.
Manager
Susie's Deals
09.1987 - 04.1994
- Assistant Manager, Sales
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
Education
Associate of Science - Business Management
South Western College
Southwestern College05.2024
Skills
- Problem-Solving
- Strong multi-tasking
- Decision-making skills
- Team Leadership
- Complex Problem-Solving
Timeline
Mail Carrier
USPS
11.2023 - Current
Store Manager
Claires
10.2023 - 04.2024
Airline Security
ACTS Aviation Security
04.2023 - 11.2023
Early Childhood Educator
Department of Defense
06.2015 - 10.2022
Group Leader
Boys and Girls Club
06.2013 - 07.2015
Space Manager
NewPort Avenue Antique Center
03.2013 - 12.2017
Sales/Cashier
Tommy Bahama's
11.2011 - 09.2013
Instructional Assistant
South Bay Union School District
06.2009 - 07.2015
Stay at Home Mom
Stay at home mom
09.2005 - 06.2010
Floor Supervisor
Cox Communications
03.1996 - 09.2005
On site Property Manager
Real Estate Services
01.1996 - 09.2005
Manager
Susie's Deals
09.1987 - 04.1994
Associate of Science - Business Management
South Western College
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