Lisa Ostrander
JACKSON,MI
Summary
Committed and hardworking customer service representative with experience processing transactions and assisting customers. Dedicated to resolving issues, answering customer questions and ringing up customers. Creative problem-solver versed in customer service.
Overview
23
23
years of professional experience
Work History
Cashier
Polly's Country Market
04.2023 - 12.2023
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Customer Service Representative
Avis Budget Group
04.2022 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Customer Support Specialist
RDI Corporation
04.2021 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Multitasked to handle diverse customer needs in high-volume Type setting, prioritizing tasks to keep up with challenging deadlines.
- Maintained and managed customer files and databases.
- Resolved concerns with products or services to help with retention and drive sales.
- Provided primary customer support to internal and external customers.
- Leveraged consultative approach to gather customer details and technical data.
Customer Care Representative
Maximus
10.2018 - 03.2019
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Navigated multiple computer systems and applications to find information.
- Logged call information and solutions provided into internal database.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined call response times for improved customer experience through effective communication techniques.
Medical Administrative Assistant extern
Segue
Jackson, MI
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend and holiday shifts.
Call Center Representative
NCO Financial
01.2001 - 12.2005
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
- Educated customers on company systems, form completion, and access to services.
- Approved and terminated customer contracts upon request.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
Education
Certificate - Medical Administrative Assistant
Career Quest Learning Center
Jackson, MI07.2012
Skills
- Customer Service
- ID Verification
- Customer Assistance
- Cash Register Operation
- Payment Collection
- Cash Handling
- Payment Processing
- Product Recommendations
Timeline
Cashier
Polly's Country Market
04.2023 - 12.2023
Customer Service Representative
Avis Budget Group
04.2022 - 07.2022
Customer Support Specialist
RDI Corporation
04.2021 - 07.2021
Customer Care Representative
Maximus
10.2018 - 03.2019
Call Center Representative
NCO Financial
01.2001 - 12.2005
Certificate - Medical Administrative Assistant
Career Quest Learning Center
Medical Administrative Assistant extern
Segue
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